07/10/2025 updated
100 % available
Multilingual Project Manager and Customer Service Professional
Dakar, Senegal Master's degree in Project Management
Multilingual Communication
Fluency in French, English, and Wolof with professional interpretation and translation experience between these languages.
Customer Service Management
Extensive experience in customer service roles across multiple industries including telecommunications, money transfer, and travel services.
Project Management
Academic qualification and practical experience in project management methodologies and implementation.
Sales and Marketing
Experience in telemarketing, sales development strategies, and outbound sales calls to prospects.
Team Coordination
Skills in coordinating with team members, hosting meetings, and managing operational workflows.
Data Management
Proficiency in recording and tracking data, maintaining databases, and documenting customer interactions.
Problem Solving
Ability to address customer issues, process refunds, and escalate inquiries to appropriate departments.
Fluency in French, English, and Wolof with professional interpretation and translation experience between these languages.
Customer Service Management
Extensive experience in customer service roles across multiple industries including telecommunications, money transfer, and travel services.
Project Management
Academic qualification and practical experience in project management methodologies and implementation.
Sales and Marketing
Experience in telemarketing, sales development strategies, and outbound sales calls to prospects.
Team Coordination
Skills in coordinating with team members, hosting meetings, and managing operational workflows.
Data Management
Proficiency in recording and tracking data, maintaining databases, and documenting customer interactions.
Problem Solving
Ability to address customer issues, process refunds, and escalate inquiries to appropriate departments.
Languages
EnglishFluentFrenchNative speaker
Project history
Providing translation services between healthcare providers and patients. Translating talks between immigration, social workers and applicants.
Answering customer inquiries related to transfers, communicating with correspondents about payout assistance, assisting with new transactions, and escalating inquiries to appropriate services.
Making outgoing calls to search for new businesses willing to use delivery app, participating in sales development strategies, hosting riders and recording their documents, assisting in sales meetings, and recording achievements in database.
Certificates
Medical Interpretation
Marti2025