06/26/2025 updated
100 % available
System Engineer with IT Infrastructure Experience
New Delhi, India
Only remote
M.A. from Deen Dayal Upadhyaya Gorakhpur UniversityAd ManagementMacintosh ComputersApple Mac SystemsTechnical SupportMicrosoft AzureUbuntu (Operating System)Desktop ComputingDesktop SupportHyper-VVirtual Private Networks (VPN)Network TroubleshootingMaintenancePrinting and Screen PrintingTeamViewerUser Assistance
IT Support & Troubleshooting
Hardware and software troubleshooting for Windows, MAC, desktops and printers. Remote support capabilities for desktop, software, mail, and MacOS related issues.
System Administration
User ID maintenance using AD Manager. Configuration of mail in Office 365 and troubleshooting in MS Outlook. Experience with Azure cloud platform and resource optimization.
Virtualization Technologies
Working knowledge of virtualization platforms including VMware vSphere and Microsoft Hyper-V. Configuration and management of virtual environments.
Operating Systems
Proficiency in Windows 7, 8, 10, 11 and Linux (Ubuntu) environments.
Network Troubleshooting
Experience in troubleshooting LAN and Internet issues. Configuration of VPN via FortiClient.
Service Desk Management
Maintaining ticketing tools like ESR to track and close support calls. Regular updates to service desk with status of tickets.
Remote Support Tools
Knowledge of RDP, Team Viewer and Any Desk for providing remote technical assistance.
Hardware and software troubleshooting for Windows, MAC, desktops and printers. Remote support capabilities for desktop, software, mail, and MacOS related issues.
System Administration
User ID maintenance using AD Manager. Configuration of mail in Office 365 and troubleshooting in MS Outlook. Experience with Azure cloud platform and resource optimization.
Virtualization Technologies
Working knowledge of virtualization platforms including VMware vSphere and Microsoft Hyper-V. Configuration and management of virtual environments.
Operating Systems
Proficiency in Windows 7, 8, 10, 11 and Linux (Ubuntu) environments.
Network Troubleshooting
Experience in troubleshooting LAN and Internet issues. Configuration of VPN via FortiClient.
Service Desk Management
Maintaining ticketing tools like ESR to track and close support calls. Regular updates to service desk with status of tickets.
Remote Support Tools
Knowledge of RDP, Team Viewer and Any Desk for providing remote technical assistance.
Languages
EnglishFluent
Project history
Troubleshooting desktop, software, and mail related issues. Configuring and troubleshooting desktops, laptops, printers and peripherals. Managing Azure resources and virtualization platforms.
Provided IT support, managed service requests, installed software, and coordinated with vendors for hardware replacements.