07/22/2024 updated
MK
100 % available
Network/Data/GPON Engineer
USA
Worldwide
Masters in Cyber SecurityVDSL4G (Telecommunication)Access NetworkData AnalysisPassive Optical NetworksVoIPCisco RoutersCloud ComputingComputer SecurityComputer NetworksData As A ServicesData CentersData SecurityDesktop ComputingDigital Subscriber Line Access Multiplexer
4G, access network, Cisco routers, Cloud, network components, Cyber Security, analytics, Data Center, data security, data services, computers, Desktop PCs, DSLAM, FTP, firewall, Fortinet, ISAM, Computer Science, Internet Services, Ticketing System, laptops, Windows operating system, Network Management, network monitoring, Routers, Network Security, node, Netcool, VDSL, VLANs, VPN, Voip, internet applications, Wifi, WAN, Access points, wireless network, Wireshark
Experience
Professional experience10+ years
Freelancer since2023
Languages
EnglishFluent
Project history
* Worked as Technical Support / NOC Engineer in Saudi Telecom.
* Operational Level 1 and Level 2 support while maintaining in-depth understanding of the customer experience
through analytics problem resolving procedure.
* Fault handling and performance functions for DSLAM, MSAN, ANYMEDIA, ISAMV & GPON systems.
* Responsible of configuring and troubleshooting of data and voice services (Voip), installations and remote
upgrades of Alcatel FTTx GPON OLTs on ISAM 7342, 7360, ISAM 7302 for xDSL Copper and ISAM 7356 for
VDSL to fulfill project & operational needs
* Managing Nokia ISAM 7302,7356, 7342 & 7360 GPON OLTs and Customer side equipment (ONTs) using AMS
5520 GUI and CLI
* Monitoring, escalating and troubleshooting issues related to FTTx GPON network components including OLTs,
FTTM devices and ONTs present at customer premises.
* Experience in a telecommunications/IT help desk environment, as well as experience working with global
network providers, NOC and field staff on technical operations
* Following up with different STC departments (HBU, EBU, MNOC, DNOC, RTTS team, Netcool, STC
governance, Transmission DWDM, FNI, Design, Performance and Implementation teams)
* Maintaining the record of any upgrade activity which is going on in customer network.
* On site/remote support for any software or hardware upgrade by customer on access network elements.
* Generate weekly & monthly SLA and KPI reports of services availability.
* Worked on Remedy Ticketing System (RTTS) for Surveillance with STC.
* Tracking & applying MDTs window to perform activities by Access, Core, TAC & field teams.
* Experience with network monitoring tools and software, such as Wireshark and Oneview
* Operational Level 1 and Level 2 support while maintaining in-depth understanding of the customer experience
through analytics problem resolving procedure.
* Fault handling and performance functions for DSLAM, MSAN, ANYMEDIA, ISAMV & GPON systems.
* Responsible of configuring and troubleshooting of data and voice services (Voip), installations and remote
upgrades of Alcatel FTTx GPON OLTs on ISAM 7342, 7360, ISAM 7302 for xDSL Copper and ISAM 7356 for
VDSL to fulfill project & operational needs
* Managing Nokia ISAM 7302,7356, 7342 & 7360 GPON OLTs and Customer side equipment (ONTs) using AMS
5520 GUI and CLI
* Monitoring, escalating and troubleshooting issues related to FTTx GPON network components including OLTs,
FTTM devices and ONTs present at customer premises.
* Experience in a telecommunications/IT help desk environment, as well as experience working with global
network providers, NOC and field staff on technical operations
* Following up with different STC departments (HBU, EBU, MNOC, DNOC, RTTS team, Netcool, STC
governance, Transmission DWDM, FNI, Design, Performance and Implementation teams)
* Maintaining the record of any upgrade activity which is going on in customer network.
* On site/remote support for any software or hardware upgrade by customer on access network elements.
* Generate weekly & monthly SLA and KPI reports of services availability.
* Worked on Remedy Ticketing System (RTTS) for Surveillance with STC.
* Tracking & applying MDTs window to perform activities by Access, Core, TAC & field teams.
* Experience with network monitoring tools and software, such as Wireshark and Oneview
City: Riyadh
Country: Saudi Arabia
Main objective of the project is to provide voice and data services to the customer.
My responsibilities included:
* Responsible for handling STC project MSAN 450K, Ran Replacement Project & MSANV
* Responsible for Testing and Configuration of ISAM 7302, 7356 & IPLAG 1900 sites.
* Responsible for Fault diagnosis, troubleshooting site inspection and survey
* Monitoring and clearance of alarms on site.
* Site Integration for visibility over the network.
* CWO implementation and troubleshooting.
Country: Saudi Arabia
Main objective of the project is to provide voice and data services to the customer.
My responsibilities included:
* Responsible for handling STC project MSAN 450K, Ran Replacement Project & MSANV
* Responsible for Testing and Configuration of ISAM 7302, 7356 & IPLAG 1900 sites.
* Responsible for Fault diagnosis, troubleshooting site inspection and survey
* Monitoring and clearance of alarms on site.
* Site Integration for visibility over the network.
* CWO implementation and troubleshooting.
My Responsibilities Included:
* Installation and troubleshoot of internet applications.
* Coordination with Support in charge in case of any query related to LAN, WAN, Wifi,FTP, VPN, Remote
desktop.Perform any miscellaneous duties as and when required by Customer Support Manager
* Troubleshooting of DSL line problems by using the N2000 (Fixed Network Management)
* Diagnosing hardware & software problems of company computers.
* Good knowledge of Windows operating system and current end-user devices ( Desktop PCs, laptops, Mobile
devices)
* Configuration of Routers and Access points.
* Visiting the client premises for extensive troubleshooting.
* Configuration and troubleshooting of Network Printer.
* Installation and troubleshoot of internet applications.
* Coordination with Support in charge in case of any query related to LAN, WAN, Wifi,FTP, VPN, Remote
desktop.Perform any miscellaneous duties as and when required by Customer Support Manager
* Troubleshooting of DSL line problems by using the N2000 (Fixed Network Management)
* Diagnosing hardware & software problems of company computers.
* Good knowledge of Windows operating system and current end-user devices ( Desktop PCs, laptops, Mobile
devices)
* Configuration of Routers and Access points.
* Visiting the client premises for extensive troubleshooting.
* Configuration and troubleshooting of Network Printer.