09/19/2024 updated
100 % available
Sales Analyst and Call Center Manager
Antigua Guatemala, Guatemala
Only remote
Universidad de San Carlos de GuatemalaSales AnalyticsOffice SalesAdvanced Life SupportAftersalesAnalytical ThinkingTechnical SupportMultilingualismBudget SupportBusiness ProcessesBusiness ReportingBusiness Support SystemsCall CentersCustomer ExperienceServicio al ClienteSocial Marketing
My name is Mynor Garcia Sanchez, and I am excited to introduce you to Outperform BPO, a boutique Business Process Outsourcing (BPO) company. We specialize in delivering top-tier third-party services, powered by exceptional human talent, for growing companies that seek to focus on their core competencies while enhancing operational efficiency.
Our mission is to be the strategic partner that companies need to elevate the customer experience. We offer expert advice and high-quality services to help organizations achieve a new standard of excellence.
In addition to providing guidance and supporting decision-making for senior executives in customer service, we offer a robust infrastructure that fosters long-term growth and success for our business partners.
At Outperform BPO, with over 10 years of experience, we specialize in a range of BPO services, including:
Our mission is to be the strategic partner that companies need to elevate the customer experience. We offer expert advice and high-quality services to help organizations achieve a new standard of excellence.
In addition to providing guidance and supporting decision-making for senior executives in customer service, we offer a robust infrastructure that fosters long-term growth and success for our business partners.
At Outperform BPO, with over 10 years of experience, we specialize in a range of BPO services, including:
- Sales Analysis: We boost sales and revenue by conducting competitive analyses, forecasting, and offering strategic recommendations. Our analysts gather complex data, transforming it into easy-to-understand reports, presentations, and graphs to guide your teams.
- Customer Support: Our multilingual support team is available 24/7 to address customer inquiries, requests, and complaints via phone, chat, email, or social media, ensuring exceptional service around the clock.
- Technical Support: Our tech-savvy agents provide solutions to keep your technological devices and systems running smoothly for both individuals and organizations, handling troubleshooting, diagnostics, account setup, and software/hardware training.
- Data Entry and Management: We ensure accurate and timely data entry, processing, and management, streamlining your business operations to maintain efficiency.
- Back-Office Support: We take care of essential administrative tasks, freeing up your team to focus on what matters most—your core business activities.
Experience
Professional experience5 - 10 years
Freelancer since2018
Languages
EnglishNative speakerPortugueseBasic knowledgeSpanishNative speaker
Project history
In charge of Cornerstone / Outperform BPO company. We are a BOUTIQUE company, one of our biggest qualities is the flexibility we have to be able to adapt to the policies, processes and procedures of each of our clients, taking special attention to the context and the industry in which they are located.
Our constant training in the Call Center industry allows us to advise our clients with innovative ideas and proposals that provide an increasingly better customer service experience. We have more than 10 years of experience in the BPO industry, providing professional services in areas such as financial analysis, accounts payable, data entry, back office, customer service and technical support to companies in different parts of the world.
All our experience, qualities and constant training combined with our discipline mentality allow both us and our clients to achieve the planned success and profitability.
Our constant training in the Call Center industry allows us to advise our clients with innovative ideas and proposals that provide an increasingly better customer service experience. We have more than 10 years of experience in the BPO industry, providing professional services in areas such as financial analysis, accounts payable, data entry, back office, customer service and technical support to companies in different parts of the world.
All our experience, qualities and constant training combined with our discipline mentality allow both us and our clients to achieve the planned success and profitability.
Performed monthly, quarterly and yearly sales plan for Financial Director, Sales Managers and Sales Vice President. Supported Sales managers by providing accurate information of the equipment status when required.
2014 - 2015: UK & IE Account Specialist
In charge of monitoring, researching and clearing up issues from accounts under UK and IE
2013 - 2014: Europe BPG Special Proyect Specialist
Developed new projects and process improvements for Europe account payables team
2010 - 2013: Norway Invoice Entry Specialist
Posting all Norwegian invoices according to minimum invoice requierement (MIR).
In charge of monitoring, researching and clearing up issues from accounts under UK and IE
2013 - 2014: Europe BPG Special Proyect Specialist
Developed new projects and process improvements for Europe account payables team
2010 - 2013: Norway Invoice Entry Specialist
Posting all Norwegian invoices according to minimum invoice requierement (MIR).