10/23/2024 updated
NA
100 % available
Experienced Virtual Assistant Specializing in Customer Service and Data Entry
Greater Accra, Ghana
Only remote
BA, Translation-International Relations, FrenchTechnical SupportBillingCustomer Relationship ManagementServicio al ClienteData EntryFrenchInternational RelationsSoftware ToolsSoftware EngineeringTime ManagementTask ManagementAtlassian TrelloZoho Office SuiteSchedulingDemonstration Skills
Customer Service Excellence
Expertise in managing over 100 email correspondences daily, resolving customer inquiries with a 95% satisfaction rate, and handling diverse customer interactions across multiple platforms.
Data Management and CRM Proficiency
Proficient in accurately recording customer interactions and solutions in CRM systems, managing over 1,200 interactions annually, and maintaining detailed records for 1,000+ customer interactions.
Technical Support and Troubleshooting
Skilled in providing technical support to over 100 customers weekly, troubleshooting hardware and software issues, and resolving billing questions with a 98% success rate.
Software Proficiency
Competent in using various software tools including Slack, Trello, Gorgias, Zendesk, Zoho CRM, and Hubspot for efficient task management and customer relationship management.
Administrative Skills
Proficient in handling administrative tasks using Excel and PowerPoint, creating reports, and preparing presentations for management reviews.
Multilingual Capabilities
Fluent in English and French, with the ability to handle translation and international relations tasks.
Time Management
Capable of scheduling up to 10 appointments each week while managing multiple responsibilities and maintaining high productivity.
Expertise in managing over 100 email correspondences daily, resolving customer inquiries with a 95% satisfaction rate, and handling diverse customer interactions across multiple platforms.
Data Management and CRM Proficiency
Proficient in accurately recording customer interactions and solutions in CRM systems, managing over 1,200 interactions annually, and maintaining detailed records for 1,000+ customer interactions.
Technical Support and Troubleshooting
Skilled in providing technical support to over 100 customers weekly, troubleshooting hardware and software issues, and resolving billing questions with a 98% success rate.
Software Proficiency
Competent in using various software tools including Slack, Trello, Gorgias, Zendesk, Zoho CRM, and Hubspot for efficient task management and customer relationship management.
Administrative Skills
Proficient in handling administrative tasks using Excel and PowerPoint, creating reports, and preparing presentations for management reviews.
Multilingual Capabilities
Fluent in English and French, with the ability to handle translation and international relations tasks.
Time Management
Capable of scheduling up to 10 appointments each week while managing multiple responsibilities and maintaining high productivity.
Languages
EnglishNative speakerFrenchGood
Project history
Provides technical support to over 100 customers weekly, helps set up new accounts, troubleshoots hardware and software issues, and records customer interactions in the CRM system.
Provided exceptional customer service, assisted over 200 customers weekly, offered product knowledge, managed customer feedback, and handled administrative tasks using Excel and PowerPoint.
Assisted over 150 clients monthly with insurance inquiries, provided personalized support, educated customers on insurance products, and collaborated with other departments to ensure seamless customer experience.