09/16/2025 updated
NV
100 % available
AS400 Administrator and Life400 developer and tester / Senior Analyst III Software Engineering / DXC
CHENNAI, India
Only remote
B.Tech (IT)IBM System IAtlassian JiraCOBOL (Programming Language)Computer ProgrammingDisaster RecoveryHealth AssessmentIBM IJob SchedulingPython (Programming Language)Logical PartitionPuTTYService CatalogSoftware EngineeringSQL DatabasesCisco WebEx
COBOL programming, WebEx, programming, Disaster recovery, FTP, AS400, iSeries, Information Technology, JIRA, Job Scheduler, Windows, servers, Putty, Python, SQL database, ServiceNow, Software Engineering.
- Managing and monitoring the ticketing tools. Acknowledging and resolving the incident tickets, handling critical tickets P1 tickets within the SLA.
- Experience in Replication tool (QEDD, MIMIX) HA - Disaster recovery processes.
- CUM PTFs upgrades on Lpars, Monitoring Health checks and Handling files via FTP.
- Handling calls and mail follow up with different users, vendors, and the support team.
- Troubleshooting, Managing and creating different types of the Printer outqs.
- Monitoring Daily Backups jobs and troubleshooting backup failures within the SLA process.
- Worked on client issue remotely via phone/email/chat/WebEx.
- Handling the backup failures, restore tickets & troubleshooting with RCA.
- Service catalog tasks and Change requests for iSeries Configuration for new build servers, implementations, PTF installation, upgradation and decommission.
- Presenting Over running and capacity performance summary report to Clients.
- Presenting Daily/Weekly/Monthly/Quarterly/CSL’s summary report of all clients within the team to ensure/achieve SLA targets.
Experience
Professional experience5 - 10 years
Freelancer since2024
Languages
EnglishGood
Project history
Roles:
* Managing and monitoring the ticketing tools. Acknowledging and resolving the
incident tickets, handling critical tickets P1 tickets within the SLA.
* Experience in Replication tool (QEDD, MIMIX) HA - Disaster recovery processes.
* CUM PTFs upgrades on Lpars, Monitoring Health checks and Handling files via FTP.
* Handling calls and mail follow up with different users, vendors, and the support
team.
* Troubleshooting, Managing and creating different types of the Printer outqs.
* Monitoring Daily Backups jobs and troubleshooting backup failures within the SLA
process.
* Worked on client issue remotely via phone/email/chat/WebEx.
* Handling the backup failures, restore tickets & troubleshooting with RCA.
* Service catalogue tasks and Change requests for iSeries Configuration for new build
servers, implementations, PTF installation, upgradation and decommission.
* Presenting Over running and capacity performance summary report to Clients.
* Presenting Daily/Weekly/Monthly/Quarterly/CSL's summary report of all clients
within the team to ensure/achieve SLA targets.
* Providing inputs to tech lead and managers for improving the overall AS400
environment.
* Achieving good CSAT report from customers and Audit score getting 100% on
every month.
* Having perfect grade reports on I-reflection score receiving G1 and G2 on every
month.
* Training and KT session for new team members. Able to work on Knowledge
acquisition and Publishing Knowledge Base articles and SOP.
* Managing and monitoring the ticketing tools. Acknowledging and resolving the
incident tickets, handling critical tickets P1 tickets within the SLA.
* Experience in Replication tool (QEDD, MIMIX) HA - Disaster recovery processes.
* CUM PTFs upgrades on Lpars, Monitoring Health checks and Handling files via FTP.
* Handling calls and mail follow up with different users, vendors, and the support
team.
* Troubleshooting, Managing and creating different types of the Printer outqs.
* Monitoring Daily Backups jobs and troubleshooting backup failures within the SLA
process.
* Worked on client issue remotely via phone/email/chat/WebEx.
* Handling the backup failures, restore tickets & troubleshooting with RCA.
* Service catalogue tasks and Change requests for iSeries Configuration for new build
servers, implementations, PTF installation, upgradation and decommission.
* Presenting Over running and capacity performance summary report to Clients.
* Presenting Daily/Weekly/Monthly/Quarterly/CSL's summary report of all clients
within the team to ensure/achieve SLA targets.
* Providing inputs to tech lead and managers for improving the overall AS400
environment.
* Achieving good CSAT report from customers and Audit score getting 100% on
every month.
* Having perfect grade reports on I-reflection score receiving G1 and G2 on every
month.
* Training and KT session for new team members. Able to work on Knowledge
acquisition and Publishing Knowledge Base articles and SOP.