SAP Project management, SAP C/4 Hana, SAP S/4 Hana, SAP Hybris, BRIM, Core SAP CRM and SD

Project # 1
Time Period: Apr 2018 - Apr 2019
Employer: Tech Mahindra
Project Client: Thomson and Reuters - Media and Entertainment Industry
Project: SAP Implementation - SAP Hybris commerce and Billing Solution
Position(s) held: Senior Project manager - Offshore / Team size 25
Responsibilities: Project scope Development and testing phases solution covering SAP CRM, ERP-SD,
S/4 Hana, SAP Hybris Commerce and Billing solution implementation.

* Thomson and Reuters are the leading media and entertainment, legal advisory support to
Governments, and also one of the world's most trusted providers of answers, helping
professionals make confident decisions and run better businesses.
* Tech Mahindra joined hands with TR SAP Project implementation partner and supported project
deliveries mainly into SAP Testing and off-shore development phase of the projects.
* Handled project deliverables by using Agile project delivery and actively involved all the
scrum workshops conducted, and involved all the stages of design, deliver, test and deployment
phases.
* Supported from offshore for the agreed project deliverables,
* Established clear communication channels between onsite and offshore for the testing and
development of agreed work products.
* Managed internal and external dependencies of the project (infrastructure, Resources, training
and knowledge base).
* Involved the planning and tracking the project Risk, Budget and Cost and schedule from time to
time.
* Worked with different stake holders for requirement gathering, conducting solution demo
workshops and phase wise deliverables.
* Created self-organizing project team to resolve conflicts and impediments.
* Reporting updates to senior management periodically both Tech Mahindra and TR Implementation
project team.
* Implemented the business processes specific to SAP Hybris commerce and subscription billing
using CC and CI.
* SAP CRM core system used for Subscription order management (SOM), Provider order, provider
contract, Solution quotation supported by Fiori.
* ERP SD system used to Order to Cash processes, Pricing, Billing, VC (Variant configuration) and
interfacing with SAP Hybris CC (Convergent charging), CI-FICA by web services.
* Worked new web interface developments, Methods and Functional modules specific to order,
pricing and billing scenarios.
* Off-shore testing team established to test all the functionalities which has planned to
executed before UAT.
* Prepared test plan, test cases, with expected test results for unit and integration testing and
also UAT testing phases.
* Performed test execution before UAT phases.
* JIRA app is used for tracking all the project delivery specific documents and also used for PMO
reporting.
* Reporting to Delivery management team regularly.

Project # 2.
Time Period: Apr 2015 - Apr 2018
Employer: Tech Mahindra
Project Client: Applied Materials
Project name: AMAT - AMS delivery and support (ITIL)
Position(s) held: Senior Project manager - Client site / Team size overall 180
Responsibilities: AMAT- SAP production system support for Marketing and Sales business areas both
SAP and Non-SAP (SAP CRM EHP 2, ERP -SD and Oracle, .Net)

* AMAT is the world leading semiconductor industry and the leader in materials engineering
solutions used to produce virtually every new chip and advanced display in the world.
* Involved in SAP AMS project and the project scope was covered Release management, Technical and
functional upgrades, and Production service delivery and support.
* Established the overall service delivery infrastructure setup, resource mobilization, prepared
and executed the transition plan.
* Worked with all stakeholders and client SPOCs to design the transition phase to take over the
current engagement. And successfully completed all the KT, reverse KT, Hand to Hand support
before taking over the system control.
* Transferred smoothly the transition phase as agreed against all the pending tasks as well as
closure of all open items from the previous project management.
* ServiceNow dashboard tool used for defining the project performance metrices, and reported SAP
track specific performance to VP and CTO of customer side on weekly basis as per the project
trending VS actual with variations and also the plan of actions.
* All the production system specific incidents, problem tickets are monitored and tracked in
ServiceNow application.
* All the project specific risks, issues, schedules, action plans are monitored and reported
timely both internal and customer side as and when needed.
* Guided and coordinated with Tech Mahindra & AMAT leadership on portfolio expansion including
guidance management for the new SAP technology drive mainly SAP CRM Interaction center
functionalities, and decommission of Oracle's order management processes.
* Timely monitored the production support tracks, notified time to time about the upcoming
project delivery pipeline, and supported to reduce the risk of destabilizing of production
system.
* Managed and reduced the internal and external dependencies of the project (infrastructure,
resources and training and knowledge base, customer escalation).
* Supported business solutions in SAP CRM Opportunity, quotation, Sales order with variant
configuration with IPC, and contract management processes, Monitoring middleware.
* Supported integrated solution with ERP Sales order, back order processes, variant pricing and
conditions, delivery, billing and Invoicing.
* Managed Non-SAP Applications (Oracle order management and .Net application) for supporting
order management processes, and .net system is used for internal employee management system for
few countries.
* Worked with all project stakeholders and helped to maintain a top rating CSAT index against
customer delivery for the entire project life cycle.
* Actively involved to ensure the project quality standards and compliance norms met as expected
from customer side
* Implemented the best practices and ensured it become a part of the standard process during and
after each phase of the project releases.