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Nageshwar Singh

available

Last update: 06.09.2022

Desktop Support Engineer, Manager, Technical support, Remote Support, Troubleshooting Installation

Graduation: Computer Science
Hourly-/Daily rates: show
Languages: English (Full Professional)

Attachments

Resume 2020.doc

Skills

Win XP, Window7, Window10, Mac IOS, Linux, Slack, Zoom, Google apps, G-Suite Administration, E-Scan Console, Local, Network Printer, NAS Server, DHCP, DNS, AD, VPN concepts, cloud concepts AWS, Office 365, Google Cloud, PSTN, AVAYA phone, process software, Citrix, VM-ware, Cisco VPN, Metavante, Desktop, Laptop Printer, Windows, MAC Administration, G-Suite, System Administration, IBM, Mac OS, Linux OS, antivirus, Cisco, VPN, Lotus Notes Client configuration, installation & Configuration, MS Office, MS Outlook, Adobe, Remote Desktop, Apple, printers, Software Installtion, Hardware and Software troubleshooting. Remote Support

Project history

06/2016 - 02/2019
Executive Associate - IT
Exprise IT Pvt. Ltd.

Client: BSES Yamuna Power Limited (RelianceADA Group).
Designation: Executive Associate - IT
Job Role: System Analyst

10/2015 - 05/2016
Executive Associate - IT
M Intergraph System Pvt. Ltd.

Client: BSES Yamuna Power Limited (RelianceADA Group).
Designation: Executive Associate - IT
Job Role: System Analyst

10/2010 - 09/2015
Desktop Support Engineer +Desktop Lead
Net connect PVT. Ltd; FIS Pvt.Ltd.

Client: FIS Pvt.Ltd.
Project: HP PVT.LTD
Designation: Desktop Support Engineer +Desktop Lead
Job Role: Senior Engineer

Duration: 18 Oct 2010 to 28 Feb-2014.
Client: IBM Daksh Global Process
Project: IBM Net solve PVT. Ltd
Designation: Desktop Support Engineer
Job Role: IT Support



Role and Responsibilities


* Installation and configuration Windows and Mac OS.
* Responsible for building and installing Linux OS on company devices.
* Monitored Linux device performance by analyzing systems and applications.
* Installation & updating MacAfee antivirus, Patch updating on client PC.
* Installation of process software as like Citrix, VM-ware, Cisco VPN.
* Installing Patches on systems and updating system software with patches.
* Configure PSTN Phone & AVAYA phone.
* Solve Client Problem on visit.
* Installing Thin client and configuration.
* Manage Lotus Notes Client configuration and Troubleshooting.
* Manage Desktop, Laptop Printer & All accessory Inventory, update ATS
* Users Management and Support as create Domain user and Delete domain user.
* Coordinating with different teams/vender for project implementations.
* Solve Client Problem on visit.
* Handling more than 50+ Desktop installation & Configuration
* Responsible for managing desktop/server/network related problems.
* Supporting various Microsoft products MS Office, MS Outlook, windows, Adobe.
* Coordinating with different teams/vender for project implementations.
* Solve Client Problem through Remote Desktop. Team viewer.
* Working with vendors like Airtel, Dell and HP, Apple for project implementation .
* Formatting & Installing Client Windows, update windows patches.
* Installation and troubleshooting of network and local printers
* Installation and updating Software's and Antivirus updating.
* Peer to Peer Troubleshoot Network Related Connectivity Problems,
* Handling systems hardware related problems on card level.

Local Availability

Only available in these countries: India
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