Administrative & Operations Specialist - Excel - Data & Customer Support

Hi! I'm Nahir, an Administrative & Operations professional with a Law degree and more than 10 years of experience in administration, customer service, data management, financial operations, reporting, and business support.

I have strong hands-on experience with Excel, CRM systems, databases, administrative platforms, and customer management, and I am comfortable working with large amounts of information while maintaining accuracy and organization.

In my previous role at an agricultural machinery dealership, I worked closely with customers, technicians, suppliers, and the manufacturer. I coordinated the work of approximately 10 technicians and followed service processes from the moment a machine entered the workshop through repair, delivery, invoicing, and collection.

I also analyzed technician productivity and efficiency, service department revenue, labor and parts invoicing, profitability, expenses, and operational KPIs. I managed warranty claims, prepared detailed reports, submitted documentation to the manufacturer, and handled monthly warranty invoicing.

In my current role, I manage relationships with approximately 100 businesses, acting as a link between merchants, a bank, and a payment services provider. My responsibilities include account onboarding, documentation, transaction and settlement control, customer support, payment terminals, data management, and monitoring overdue accounts.

I can help you with:

* Administrative and back-office support

* Excel spreadsheets and data organization

* Data entry and data cleaning

* Data analysis and reporting

* Customer and business support

* CRM management

* Internet research and information gathering

* Document and database management

* Inventory and product data organization

* Financial and administrative data tracking

* Process follow-up and coordination

* Email and communication management

I am organized, analytical, detail-oriented, responsible, and quick to learn new systems and tools. I am comfortable working independently, following procedures, managing multiple tasks, and meeting deadlines.

If you need someone reliable to organize information, analyze data, support customers, or keep your administrative operations running smoothly, I'd be happy to help.