* Customer Care and Sales, Database program (Clarify), Technical programs (Citrix, WSG, ACS, XIP, CSI)
* Successful completion of training and testing, excellent knowledge of the applications used, procedures
and instructions, providing support to the other agents in the project
* Answer to the phone, responding to e-mails, provide support to the customers providing correct and
complete information, company products sales
* Support for configuration and setup e-mail Outlook
* Business attitude, customer orientation, language and professional attitude, responsibility and seriousness
in fulfilling all duties, qualitative and quantitative achievement goals set by management