IT Operations Manager, Incident Manager, IT Support Specialist

As an Incident and Project manager, I oversee the resolution of major incidents and
the implementation of projects. Handling unexpected disruptions, coordinating
stakeholders, and restoring operations functionality in an efficient way. Aditionally
achieving project planning, execution, and monitoring, ensuring succesful delivery
within scope and on time

As an Incident manager my role was to oversee and coordinate the response of
major and critical incidents within the Company, being responsable for ensuring the
efficient and effective resolution of high demand incidents.

(+34) 655 31 30 01

Lugoneho@gmail.com

Salamanca, Spain

Linkedin.com/in/neho-lugo

As an IT Operations Manager my main roles and tasks were to manage the daily
operations of the company´s IT sector, achieving smoothly and efficiently the
support of business objectives Aswell as being responsable for maintaining a stable
and secure environment while minimizing disruptions as coordinator of the IT
operations team that consisted of 50 technicians.