02/05/2020 updated
100 % available
Business Owner / Operator, Sr. Desktop Engineer, Service Engineer
Quezon City, Philippines
Philippines
Microsoft WindowsWireless LANAntivirus SoftwaresApple IOSSoftware ApplicationsTechnical SupportAsset ManagementBusiness DevelopmentHousekeepingServicio al ClienteCommunicationComputer MaintenanceDesktop ComputingMobile Device ManagementVideo Cameras
Freelance IT Support Engineer
January 2017 – Present
Sta. Clara Sto. Tomas Batangas
February 2016 – July 2016
10 Marina Boulevard, Marina Bay Financial Center, Tower 2, #34-02, 018983
Sr. Desktop Engineer
January 2014 –Jan 2015
750A Chai Chee Road, Singapore 469001
Service Engineer
June 2014 – December 2014
61 Alexandra Terrace level 8 Harbour Link Building, Singapore 119936
Service Desk Analyst
5 Ang Mo Kio Street 62, NCS Hub Singapore 569141
Technical Support Assistant
5thFlr Techno Plaza Bldg. Eastwood Libis, Quezon City, Philippines 1110
Technical Support Engineer II
BIR National Office Bldg. Agham Rd. Diliman, Quezon City, Philippines 1101
HelpDesk Engineer
January 2017 – Present
Sta. Clara Sto. Tomas Batangas
- Diagnosed malfunctioning machines to determine issue and repair accordingly.
- Supported mobile devices, including iPads, iPhones, Android phones and tablets.Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely.
- Conducted online research and worked through problems to resolve issues.
- Established customer/caller relations using excellent communication & interpersonal skills.
- Supported security related issue with successful virus detection and removal.
- Educated end users in basic PC maintenance including antivirus software other preventive maintenance.
- Brainstorming marketing ideas and implementing them on my own or with help of family members and friends.
- Maintain accurate customer accounts in the company computer system by keeping track of data, personnel information.
- Interact with new customers and build relationships for returning customers.
- Maintain clean and orderly the store.
February 2016 – July 2016
10 Marina Boulevard, Marina Bay Financial Center, Tower 2, #34-02, 018983
Sr. Desktop Engineer
- Interact with VIP users and liaison between IT and external vendors providing support services.
- Install, upgrade, support and troubleshoot Windows platform and Microsoft Office and any other authorised applications.
- Maintain office equipment (e.g. laptops, office IT infrastructure, meeting room electronics).
- Return defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels.
- Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner.
- Set up new users (NT login, IP Phone, Email) and other IT equipment’s needed, Support video conferencing via webex.
- Log all cases using Remedy, Coordinate with IT global for IT Implementation.
- Installation of Bloomberg and Thompson Reuters Eikon.
- Configuration on Mobile Outlook (IOS and Android).
January 2014 –Jan 2015
750A Chai Chee Road, Singapore 469001
Service Engineer
- Provides onsite and offsite technical support to end-user, troubleshooting and resolving issues related to desktop computers, laptops servers, printers and any other network peripherals.
- Monitors Internet Desktop, Anti-Virus Alerts, and Windows patches.
- Setup and replacement of hardware components/servers
- Conducts hardware and software inventory for IT asset management.
- Take ownership of the calls/emails coming to service desk until the case is closed.
- Documentation, Asset management report and submit daily job support/end-user job completion reports.
- Provide IT support in Analog Device International Inc. (Singapore); coordinate with Technical Team in Analog Device International Inc. (Philippines) for IT Implementation.
- Performs any other ad-hoc assignments as may be assigned.
June 2014 – December 2014
61 Alexandra Terrace level 8 Harbour Link Building, Singapore 119936
Service Desk Analyst
- Supported multiple accounts. Provides technical support via phone and email.
- Maintains communication with customers during the problem resolution process.
- Diagnose and resolve technical hardware and software issues. Log all help desk interactions using Remedy.
- Redirects probles to appropriate support team for immediate resolution.
- Identify and escalate situations requiring urgent attention. Monitors non-production servers and escalate issues to support teams.
5 Ang Mo Kio Street 62, NCS Hub Singapore 569141
Technical Support Assistant
- Performing Setup, installation and troubleshooting for problems related to hardware/software and application system
- Knowledge in PC cloning and migration
- Basic knowledge on Network such as Ping , tracert and etc.
- Basic knowledge on server administration
- Provide advice and assistance to users on the usage of simple functional features of software and hardware peripherals
- Perform basic administrative support, asset management and routine IT housekeeping services
- Ensure the proper running of IT equipment and systems.
- Familiar with the concepts of basic LAN/WAN networking infrastructure
- Experience in desktop hardware troubleshooting and diagnosis
- Experience supporting end users for their daily PC usage problem
5thFlr Techno Plaza Bldg. Eastwood Libis, Quezon City, Philippines 1110
Technical Support Engineer II
- Meet sales targets; be actively involved in the marketing of our service and performance expectations.
- Seeks out and targets new customers and new sales opportunities, initiates action plan to approach and secure new business for the Company.
- Provide excellent customer service.
- Installation and deployment of PCs, Laptops and printers/ IT related peripherals.
- Ability to troubleshoot and resolve hardware/software problems.
- Design network structure (including configuring hardware), Manage and troubleshoot networks and internet connectivity.
- Configures wired and wireless router, IP cameras, DVR, VPN connection, Remote Access, Gaming console and IP LED TV.
- Administration and maintenance of Email accounts.
- Voice, Chat and Email support.
- Taking Escalated Calls from Level 1 technicians on the floor and India
- Support Linksys devices such as wired and wireless routers or access point, switches and hubs, LAN/WLAN cards, wired and wireless VLAN .
- devices,Wireless Media Adapter, wired and wireless PrintServers, wired and wireless Video camera and other wireless networking devices.
- Support VPN connection (router to router, router to vpn client software).
- Tech to Tech Support / Providing Callback to the clients who need higher level of support.
- Support Static Routing and Dynamic routing using linksys device, Layer 2 and Layer 3 switches.
- Voice, Chat and Email support.
- Assists American, British, Australian, Singaporean clients in configuring network connection.
- Configuring VPN Connections, Print Servers (Wired and Wireless).
- Advance Linksys Wireless Device (NAS Storage Device, Wireless Camera, Wireless Gateway).
- Monitors and handles team performance in conjunction with the Team Leader.
- Generates daily reports to be sent to upper management.
- Liaising and coordinating with internal staff to resolve operations issues and other necessary actions.
- Assists American clients in configuring network connection, specifically in setting up wired and wireless connections using Linksys router.
- Provide 1st level support to user for technical troubleshooting.
BIR National Office Bldg. Agham Rd. Diliman, Quezon City, Philippines 1101
HelpDesk Engineer
- Responsible for IT Helpdesk for all IT helps raised by company users.
- Assists technicians during on call services at BIR.
- Provide support to internal helpdesk operations.
- Track hardware inventory and software asset uses.
- Maintenance of computer software and hardware.
Languages
EnglishFluent