09/06/2022 updated
100 % available
LEVEL1 NOC SUPPORT, TAC1 Agent, Quality CSAT Coordinator
Martin, United Kingdom
United Kingdom
Chef, Project ManagerLead GenerationSales & Lead GenerationCustomer CareQuality Analystmanage a teamReal EstateTech support
I have gained a lot of experience during the 20 years that I have worked in the call center industry, I have done Sales, Lead Generation, flipping homes, worked with computers at Dell, with phones at Motorola below ae a few deytails of my expertise.
- Project Manager/ Service Coordinator Ereas of expertise Include:
- Investigating Plannning
- Designing Production
- Monitoring Evaluating
- Estimating Activity Time Scheduling
- Dispatching Tech’s Sub Contracting Vendors
- Quality CSAT Coordinator
- Areas of expertise include:
- Fault Isolation Root Cause Analysis
- Performance Management Strategic Planning
- Team Building KPI Analysis
- Policy/Procedure Development Emotional Intelligence
Languages
EnglishNative speakerSpanishNative speaker
Project history
Wouold be presented with projects for which i would be in charge of making sure that all went well and within the clients timeframe and budget.
I would investigate what it is that we would need in that the site, design the plan, mponitored taht it all went well, estimated the time frame, dispatched the techs when needed, scheduled evrything so that it would all fall into place, sub contracted vendors when neccessary
I would investigate what it is that we would need in that the site, design the plan, mponitored taht it all went well, estimated the time frame, dispatched the techs when needed, scheduled evrything so that it would all fall into place, sub contracted vendors when neccessary
* Areas of Expertise Include:
* Work with and Trouble shoot the following AVAYA AURA Communication Manager System: IP
Office, System Status,
Endpoints and Station Users, System Features, Station features, Group Features, Trunks
and Routing, System Status and reporting.
* Work with and Trouble shoot the following AVAYA AURA Communication Manager System: IP
Office, System Status,
Endpoints and Station Users, System Features, Station features, Group Features, Trunks
and Routing, System Status and reporting.
* Areas of Expertise Include:
* Monitor Down sites in WUG Create tickets in Alert
* Layer 1 Trouble Shooting
(Phones, Routers, Modems) Cisco VOIP Phone Trouble Shooting
* Monitor Down sites in WUG Create tickets in Alert
* Layer 1 Trouble Shooting
(Phones, Routers, Modems) Cisco VOIP Phone Trouble Shooting