Soporte Senior TI

Preventive and corrective support for the hardware and software of laptops, desktops, printers, as well as basic support for multifunctionals (supported by on-site personnel from the printer manufacturer), including spare parts stock for equipment that is not under warranty. Support for business applications and general use software. Movements, additions, hardware / software changes. Inventory management of computer equipment in the tool. Rotation of backup tapes in computer centers. Ensure the correct installation of security and antivirus updates on computer equipment. Execute the corrective actions necessary to maintain the compliance indicators. Support in solving problems and user requests. Coordinate the support of all areas, ensuring the proper functioning of the systems and equipment. Orientation to remote and end user about use of applications. Supporting documentation and addition to the database. Installation, administration and support for company applications: Oracle, Citrix, Dynamics, Dynamics Navision, VDI, ThinClient & Office 365, among others. Coordinate tasks, services, operations and scheduled projects. Follow-up offer follow-up on the services, operations and projects requested until their conclusion. Execute service requests. Anticipate through preventive maintenance and operations, anticipate problems that affect the business. Manage the solution and execution of tasks by managing internal and / or external resources.