03/21/2024 updated
100 % available
NetApp Storage Administrator
Scarborough, Canada
Only remote
Bachelors in Computer scienceStorage Area Network (SAN)NetApp ApplicationsNetwork Attached Storage (Server Appliance)
Skilled NetAppStorage and SAN Professional Administrator with 10+ years of experience, excelling in various domains of Information Technology, covering Support, Maintenance, Deployments, Enhancement projects and Automation of IT Storage process.
Experience
Professional experience10+ years
Freelancer since2024
Languages
EnglishFluent
Project history
? Managing the overall NetApp, RIM storage and provide Tier 3 Support
? Contributing to widespread areas of Incident Management, Service Request Management, Change Management. Monitoring
project progress and outstanding issues; monitoring smooth implementation of the project
? Understanding the IT Infrastructure Storage requirements of DHL and recommending solutions to meet the storage standards
of the company.
? Work on Upgrading devices (NetApp/MSA) to latest firmware to remediate the Risk/Bugs in impacting our Environment.
? Engage in P1 business impact scenarios to provide resolution and provide Root Cause Analysis.
? Monitor the Capacity of Storage devices and take appropriate measures to make them within thresholds.
? Provide Improvement Ideas in the areas of Automation.
? Contributing to widespread areas of Incident Management, Service Request Management, Change Management. Monitoring
project progress and outstanding issues; monitoring smooth implementation of the project
? Understanding the IT Infrastructure Storage requirements of DHL and recommending solutions to meet the storage standards
of the company.
? Work on Upgrading devices (NetApp/MSA) to latest firmware to remediate the Risk/Bugs in impacting our Environment.
? Engage in P1 business impact scenarios to provide resolution and provide Root Cause Analysis.
? Monitor the Capacity of Storage devices and take appropriate measures to make them within thresholds.
? Provide Improvement Ideas in the areas of Automation.
Managing the overall storage and SAN and provide Tier 3 Support for an Important Client as Offshore Tower Lead. Contributing to
widespread areas of Incident Management, Service Request Management, Change Management. Monitoring project progress and
outstanding issues; monitoring smooth implementation of the project at the client location and providing offshore support; maintaining
documentation on process and procedures.
? Understanding the IT Infrastructure Storage requirements of the client and recommending solutions to meet the storage
standards of the company.
? Work on Migrations from 7Mode storage to cluster Mode storage using 7MTT to improve the quality of storage being delivered
to users.
? Work on Upgrading devices (NetApp/Brocade/Tintri/Isilon) to latest firmware to remediate the Risk/Bugs in impacting our
Environment.
? Engage in P1 business impact scenarios to provide resolution.
? Work with AWS team to migrate NFS and CIFS data to EFS /S3.
? Using Machine Learning Models to identify the inflow/outflow of requests and incidents to provide better client experience.
Also using this tool to identify the team's strength and weakness thereby improving team's skillset as well.
widespread areas of Incident Management, Service Request Management, Change Management. Monitoring project progress and
outstanding issues; monitoring smooth implementation of the project at the client location and providing offshore support; maintaining
documentation on process and procedures.
? Understanding the IT Infrastructure Storage requirements of the client and recommending solutions to meet the storage
standards of the company.
? Work on Migrations from 7Mode storage to cluster Mode storage using 7MTT to improve the quality of storage being delivered
to users.
? Work on Upgrading devices (NetApp/Brocade/Tintri/Isilon) to latest firmware to remediate the Risk/Bugs in impacting our
Environment.
? Engage in P1 business impact scenarios to provide resolution.
? Work with AWS team to migrate NFS and CIFS data to EFS /S3.
? Using Machine Learning Models to identify the inflow/outflow of requests and incidents to provide better client experience.
Also using this tool to identify the team's strength and weakness thereby improving team's skillset as well.
As part of the IBM Enterprise Storage Field Engineer team, installed, configured, and maintained storage equipment for a variety of
clients including Indian Bank, Fidelity Investments, TCS, Metro Rail. Dealt with a variety of Severity 1 and hardware failure issues and
resolved them within record time and earning the trust and respect of the clients
? Provide Hardware technical field support for IBM Enterprise storage and NetApp Storage systems. This generally involves
hardware replacement of Disks, Controllers, NVRAM Batteries, SAS cards, Service processor cards, CEC Planar.
? Provide Hardware Technical field support for IBM Enterprise Tape Systems. This generally involves hardware replacement of
IBM Tape drives, Robots, Network card.
? Provide 24 * 7 field supports for all major clients.
? Involve and configure expansion additions to storages and tape as per client requirement.
? Perform installation and configuration for all enterprise storage devices such as DS8000 series, IBM XIV GEN systems, IBM
Flash series, V7000, V3700, V5000, IBM SVC
? Perform Firmware upgrade to all enterprise storage devices on regular intervals to all clients
? Experienced in configuring metro/global mirror on DS 8000 series.
? Experienced in configuring flash copy services on IBM Virtualization storage and SVC.
? Experienced in configuring 8 node SVC and high availability using IBM Hyperswap
? Experienced in performing performance related troubleshooting on storages.
clients including Indian Bank, Fidelity Investments, TCS, Metro Rail. Dealt with a variety of Severity 1 and hardware failure issues and
resolved them within record time and earning the trust and respect of the clients
? Provide Hardware technical field support for IBM Enterprise storage and NetApp Storage systems. This generally involves
hardware replacement of Disks, Controllers, NVRAM Batteries, SAS cards, Service processor cards, CEC Planar.
? Provide Hardware Technical field support for IBM Enterprise Tape Systems. This generally involves hardware replacement of
IBM Tape drives, Robots, Network card.
? Provide 24 * 7 field supports for all major clients.
? Involve and configure expansion additions to storages and tape as per client requirement.
? Perform installation and configuration for all enterprise storage devices such as DS8000 series, IBM XIV GEN systems, IBM
Flash series, V7000, V3700, V5000, IBM SVC
? Perform Firmware upgrade to all enterprise storage devices on regular intervals to all clients
? Experienced in configuring metro/global mirror on DS 8000 series.
? Experienced in configuring flash copy services on IBM Virtualization storage and SVC.
? Experienced in configuring 8 node SVC and high availability using IBM Hyperswap
? Experienced in performing performance related troubleshooting on storages.