04/01/2024 updated
100 % available
Strategic Growth and Transformation Consultant - 10y of Corporate and Entrepreneurial Experience
Hong Kong Island, Hong Kong M.Sc. Fahrzeug- und Motorentechnik (TU München)
Lift Servicing and InstallationAccount PlanningAftersalesAgile MethodologyData AnalysisBusiness MarketingManagement and Business ConsultingBusiness EfficiencyBusiness Performance ManagementStrategic ManagementBusiness TransformationChange ManagementEntrepreneurshipLeadershipIntercultural CommunicationProject ManagementPerformance-Based BudgetingPricing StrategiesScrum MethodologyProgram ManagementSales ManagementStakeholder EngagementStakeholder CommunicationsTeam ManagementSales StrategyAutomotive Technologies
- Project & Program Management (PMO)
- Operational Efficiency Improvements
- Sales Strategy & Management with Global Market Expertise
- Strategic Planning & Execution
- Financial Modeling & Analysis (Proficient in MS Excel)
- Team Leadership & Development in cross-cultural and Remote Environments
- Business Transformation & Change Management
- Pricing Strategy (incl. Implementation)
- Stakeholder Engagement & Communication
- Agile & Lean Methodologies
- Proficiency in Navigating International Markets with Extensive Experience in Asia-Pacific
- Effective Presentation Creation & Delivery for C-suite Executives (Expert in MS PowerPoint)
Languages
ChineseBasic knowledgeGermanNative speakerEnglishFluent
Project history
Overview:
As the founder and driving force behind Souptopa, I've introduced a unique soup customisation concept to Hong Kong's culinary scene. My role merges culinary creativity with business leadership, ensuring excellence in every aspect of our operations.
Key Responsibilities:
- Culinary Innovation: Introduced a unique customizable soup menu, a first in Hong Kong, continually refining to delight our customers.
- Team Leadership & Training: Lead a talented team, maintaining high standards in service and hygiene.
- Marketing Initiatives: Develop and execute targeted marketing strategies to elevate our unique dining concept, leveraging various platforms for brand growth.
- Operational Design & Efficiency: Designed the operational framework of the restaurant, constantly optimising processes for efficiency and effectiveness.
- Quality Assurance: Enforce stringent quality and hygiene protocols for customer health and satisfaction.
Achievements:
- Successfully established a pioneering culinary concept in Hong Kong's competitive food scene.
- Created and continuously improved an efficient operational model, enhancing customer service and restaurant performance.
- Built and sustained a strong customer base through innovative offerings and dedicated engagement.
As the founder and driving force behind Souptopa, I've introduced a unique soup customisation concept to Hong Kong's culinary scene. My role merges culinary creativity with business leadership, ensuring excellence in every aspect of our operations.
Key Responsibilities:
- Culinary Innovation: Introduced a unique customizable soup menu, a first in Hong Kong, continually refining to delight our customers.
- Team Leadership & Training: Lead a talented team, maintaining high standards in service and hygiene.
- Marketing Initiatives: Develop and execute targeted marketing strategies to elevate our unique dining concept, leveraging various platforms for brand growth.
- Operational Design & Efficiency: Designed the operational framework of the restaurant, constantly optimising processes for efficiency and effectiveness.
- Quality Assurance: Enforce stringent quality and hygiene protocols for customer health and satisfaction.
Achievements:
- Successfully established a pioneering culinary concept in Hong Kong's competitive food scene.
- Created and continuously improved an efficient operational model, enhancing customer service and restaurant performance.
- Built and sustained a strong customer base through innovative offerings and dedicated engagement.
Overview:
As the Service Sales and Pricing Manager for the Asia-Pacific at TK Elevator, I led the strategic overhaul of aftersales service and pricing, directly enhancing profitability and customer satisfaction across diverse markets. Reporting to the VP of Service, my role was pivotal in aligning our global pricing strategy with the dynamic needs of the Asia-Pacific region.
Key Contributions:
- Strategic Aftersales Leadership: Directed aftersales operations across key markets (China, Korea, India, the Middle East, South-East Asia, and Australia), tailoring global strategies to local needs for improved service excellence.
- Pricing Strategy and Tools Deployment: Implemented a region-specific pricing strategy and introduced advanced tools for Maintenance Contracts and Spare Parts/Repair, boosting profitability and market responsiveness.
- Sales and Performance Analytics: Developed and executed sales strategies that significantly increased repair sales. Designed tracking and reporting frameworks to provide insights into sales performance, guiding strategic decisions.
Achievements:
- Harmonised global pricing with local market dynamics, increasing competitiveness and profitability.
- Boosted Sales Volume: Spearheaded sales initiatives across the Asia-Pacific region, significantly increasing volume through strategic adjustments in aftersales service and pricing strategies.
- Sales Analytics for Growth: Leveraged advanced analytics to refine sales strategies and pricing models, driving substantial growth in maintenance contract signings and repair sales.
As the Service Sales and Pricing Manager for the Asia-Pacific at TK Elevator, I led the strategic overhaul of aftersales service and pricing, directly enhancing profitability and customer satisfaction across diverse markets. Reporting to the VP of Service, my role was pivotal in aligning our global pricing strategy with the dynamic needs of the Asia-Pacific region.
Key Contributions:
- Strategic Aftersales Leadership: Directed aftersales operations across key markets (China, Korea, India, the Middle East, South-East Asia, and Australia), tailoring global strategies to local needs for improved service excellence.
- Pricing Strategy and Tools Deployment: Implemented a region-specific pricing strategy and introduced advanced tools for Maintenance Contracts and Spare Parts/Repair, boosting profitability and market responsiveness.
- Sales and Performance Analytics: Developed and executed sales strategies that significantly increased repair sales. Designed tracking and reporting frameworks to provide insights into sales performance, guiding strategic decisions.
Achievements:
- Harmonised global pricing with local market dynamics, increasing competitiveness and profitability.
- Boosted Sales Volume: Spearheaded sales initiatives across the Asia-Pacific region, significantly increasing volume through strategic adjustments in aftersales service and pricing strategies.
- Sales Analytics for Growth: Leveraged advanced analytics to refine sales strategies and pricing models, driving substantial growth in maintenance contract signings and repair sales.
Overview:
As the NI Sales Operations Manager for TK Elevator in Asia-Pacific, I enhanced sales strategies and operations, directly contributing to regional growth. Reporting to the VP of New Installation Sales, my role covered strategic execution and operational improvements across key markets.
Key Contributions:
- Optimised Sales Operations: Streamlined processes and aligned regional sales efforts with global objectives, improving overall sales effectiveness.
- Data-Driven Insights: Provided critical sales reports to senior management and investors, supporting strategic decision-making.
Implemented Improvement Projects:
- Launched advanced training for sales representatives, raising performance standards.
Introduced a project scoring system to prioritize and efficiently allocate resources.
- Established a performance assessment framework to boost sales team accountability.
Achievements:
- Enhanced Sales Operations: Significantly improved sales operations, leading to more streamlined and effective processes across the Asia-Pacific region.
- Boosted Market Positioning: Contributed to increased sales volume and enhanced TK Elevator's competitive edge in key markets.
As the NI Sales Operations Manager for TK Elevator in Asia-Pacific, I enhanced sales strategies and operations, directly contributing to regional growth. Reporting to the VP of New Installation Sales, my role covered strategic execution and operational improvements across key markets.
Key Contributions:
- Optimised Sales Operations: Streamlined processes and aligned regional sales efforts with global objectives, improving overall sales effectiveness.
- Data-Driven Insights: Provided critical sales reports to senior management and investors, supporting strategic decision-making.
Implemented Improvement Projects:
- Launched advanced training for sales representatives, raising performance standards.
Introduced a project scoring system to prioritize and efficiently allocate resources.
- Established a performance assessment framework to boost sales team accountability.
Achievements:
- Enhanced Sales Operations: Significantly improved sales operations, leading to more streamlined and effective processes across the Asia-Pacific region.
- Boosted Market Positioning: Contributed to increased sales volume and enhanced TK Elevator's competitive edge in key markets.