11/29/2024 updated
100 % available
Experienced Customer Support Agent and Business Owner
Banja Luka, Bosnia-Herzegovina Computer Science
AutoCADG-CodesManufacturingProject ManagementPhotovoltaics (PV)Salesforce.ComSocial MediaInstallation TechnologyCustomer SupportPayment ProcessingExpertise in CommunicationsTechnical AcumenMultilingualismAccount Management
Customer Support
Extensive experience in customer support, handling thousands of successful interactions and solving high-level complicated scenarios.
Technical Skills
Proficiency in AutoCAD for designing and G-Code for manufacturing. Experience with CNC operations.
Project Management
Account management skills and experience in managing various projects including customer support, fishing float production, and solar panel installations.
Communication Tools
Proficient in using various communication channels including E-Mail, chat, social media, and phone for customer support.
Software Proficiency
Skilled in using Salesforce, AutoCAD, and Aurora program for solar panel layouts.
Payment Processing
Experience in handling payment processing and managing account settings for customers.
Multilingual Support
Ability to provide customer support in German and English languages.
Extensive experience in customer support, handling thousands of successful interactions and solving high-level complicated scenarios.
Technical Skills
Proficiency in AutoCAD for designing and G-Code for manufacturing. Experience with CNC operations.
Project Management
Account management skills and experience in managing various projects including customer support, fishing float production, and solar panel installations.
Communication Tools
Proficient in using various communication channels including E-Mail, chat, social media, and phone for customer support.
Software Proficiency
Skilled in using Salesforce, AutoCAD, and Aurora program for solar panel layouts.
Payment Processing
Experience in handling payment processing and managing account settings for customers.
Multilingual Support
Ability to provide customer support in German and English languages.
Languages
GermanFluentEnglishFluent
Project history
Providing Tier Level 2 web messaging and email customer support in German and English.
Producing high-quality handmade fishing floats for fishing sports. Supplying to 50+ Fishing Shops in Bosnia and Herzegovina with worldwide shipping. Designing in AutoCAD and converting to G-Code.
Designed solar panel layouts for customer rooftops using the Aurora program, completing over 5,000 successful designs. Ensured proper alignment and functionality of meter cabinets.