IBM
(Internet and Information Technology, 1000-5000 employees)
IBM
Full-time · 2 yrs 4 mosFull-time · 2 yrs 4 mosSofia City, BulgariaSofia City, Bulgaria
Skill Based Routing
Jan 2022 - Jul 2022 · 7 mosJan 2022 - Jul 2022 · 7 mos
Focused around Audio problems of the product.
Main Categories of incidents - Audio transmit & receive, Audio Quality, PSTN, VoIP, SIP, Encryption & Packet tracing.Focused around Audio problems of the product. Main Categories of incidents - Audio transmit & receive, Audio Quality, PSTN, VoIP, SIP, Encryption & Packet tracing.
Cisco TAC - Network Security Engineer - ASA, Firepower
Sep 2021 - Jan 2022 · 5 mosSep 2021 - Jan 2022 · 5 mos
Overseeing ASA & ASA-x modules of Firewall & Firepower products with CIsco devices.
Remote Configuration on customer's modules.
Working with Layer 1 to 4 devices, including NGFW up to Layer 7.
Packet Inspection, Filtering, Flow & Network configurations.Overseeing ASA & ASA-x modules of Firewall & Firepower products with CIsco devices. Remote Configuration on customer's modules. Working with Layer 1 to 4 devices, including NGFW up to Layer 7. Packet Inspection, Filtering, Flow & Network configurations.
Network Specialist
Overseeing first line incidents for the WebEx product of Cisco.
Working with Wireshark, Tracer, Fiddler.
Video & Audio degradation,
Protocols: 443 TLS, 444 TLS, 123 UDP, 53 UDP/TCP, 5004 & 9000 SRTP over UDP.
Troubleshooting front & back end processes for the customers on each organization and assisting with configuration on User, Site & Back end levels.Overseeing first line incidents for the WebEx product of Cisco. Working with Wireshark, Tracer, Fiddler. Video & Audio degradation, Protocols: 443 TLS, 444 TLS, 123 UDP, 53 UDP/TCP, 5004 & 9000 SRTP over UDP. Troubleshooting front & back end processes for the customers on each organization and assisting with configuration on User, Site & Back end levels.
10/2019
-
04/2020
Citrix Engineer
DXC
(Internet and Information Technology, 250-500 employees)
Introduced to the Citrix Technology - XenApp, XenDesktop, XenServer & Netscaler.
VDI product which supports on cloud and premises infrastructure & modules.
Web SaaS, DaaS, Linux, Windows configuration and infrastructure for the VDI configuration of the customer.
08/2018
-
11/2019
Software Technical Support
Tek Experts
Troubleshooting and configuring HPSM for HP, bug inspection, log inspection
and code audit (On custom script).
Managing built-in queries for HPSM
11/2017
-
01/2018
Fitbit Product Specialist
TELUS International Europe
TELUS International Europe, Sofia
RMA, Technical Troubleshooting Fitbit Products such as the Iconic Ionic,