10/29/2024 updated
NM
100 % available
Experienced IT Manager and Technical Consultant
KATERINI, Greece
Only remote
Graduate of Information technology Sector of Polykladiko Lyceum KateriniJava (Programming Language)Active DirectoryMicrosoft AzureDelphi (Programming Language)C++ (Programming Language)Cloud ComputingComputer SecurityComputer ProgrammingDatabasesVMware ESX ServersMicrosoft Exchange ServerInformation Technology Infrastructure Libraries (ITIL)Infrastructure ManagementIT Service ManagementCitrix XenApp
Cloud Services and Infrastructure Management
Expertise in MS Azure Administration, Azure Directory, Microsoft Intune, and AzureAD Powershell. Proficient in managing cloud-based services and infrastructure.
Microsoft 365 and Exchange
Advanced knowledge of Microsoft 365 administration, SharePoint, MS Teams, and Exchange Server. Skilled in managing and optimizing Microsoft productivity suites.
Database and Server Management
Proficiency in MS SQL Server, Windows Server, Active Directory domain management. Experienced in database administration and server infrastructure.
Programming and Development
Skills in various programming languages including C++, Java, Delphi, Assembly, Autoit, Visual Basic, SQL, and MS Access. Capable of developing and maintaining software solutions.
Virtualization and Remote Services
Experience with VMware ESXi, vSphere, Remote Desktop Services, and Citrix XenApp/XenDesktop. Proficient in managing virtual environments and remote access solutions.
Network and Security
Knowledge in networking and cybersecurity. Skilled in implementing and managing security systems, including installation and configuration of security measures.
IT Service Management
Certified in ITIL (4th edition) Foundation. Experienced in incident and problem management, root cause analysis, and implementing IT service management best practices.
Expertise in MS Azure Administration, Azure Directory, Microsoft Intune, and AzureAD Powershell. Proficient in managing cloud-based services and infrastructure.
Microsoft 365 and Exchange
Advanced knowledge of Microsoft 365 administration, SharePoint, MS Teams, and Exchange Server. Skilled in managing and optimizing Microsoft productivity suites.
Database and Server Management
Proficiency in MS SQL Server, Windows Server, Active Directory domain management. Experienced in database administration and server infrastructure.
Programming and Development
Skills in various programming languages including C++, Java, Delphi, Assembly, Autoit, Visual Basic, SQL, and MS Access. Capable of developing and maintaining software solutions.
Virtualization and Remote Services
Experience with VMware ESXi, vSphere, Remote Desktop Services, and Citrix XenApp/XenDesktop. Proficient in managing virtual environments and remote access solutions.
Network and Security
Knowledge in networking and cybersecurity. Skilled in implementing and managing security systems, including installation and configuration of security measures.
IT Service Management
Certified in ITIL (4th edition) Foundation. Experienced in incident and problem management, root cause analysis, and implementing IT service management best practices.
Experience
Professional experience10+ years
Freelancer since2022
Languages
EnglishFluent
Project history
Implementing Business Enhancement Solutions. An email and file management software that integrates into MS Exchange and Outlook. Troubleshooting issues in hybrid scenarios. Handling customer migrations. (SQL, Exchange, Exchange Online, Active Directory, Azure Directory, PowerShell)
Coordinating the 1st and 2nd line of contact for customer requests. Distributing the workflow across the team. Managing escalations and 3rd party Communications. Building and upkeeping the knowledge base.
2nd line of contact for customer requests. Troubleshooting Hardware, OS, Network, Infrastructure and Server Issues. Investigating and liaising with team engineers to resolve up to company-wide incidents at an enterprise business level. (MS 365, MS Teams, SharePoint, Exchange, Active directory, Hybrid scenarios, Migrations to Azure Cloud, Citrix Products)