Salesforce Enterprise Architect

* Technical Lead responsible for code review and validation
* DevOps: Set up of a DevOps process from the ground with Azure Repos and Pipelines using
SFDX CLI
* Responsible for APIs review and technical design
* Implementation of a Clienteling App for one of the largest Retail Brand in the United States
with stores worldwide.
* Global implementation with roll-up by country, starting with one brand for the US.
* Workshops lead and Stakeholders management.

* Member of the Architecture Board to review processes and Technical Designs
* Responsible for Designing and Leading the Billing and Invoice technical Team
* Working on Salesforce CPQ product
* Supporting 3rd party teams with Integration flows between Salesforce and Tibco Middleware
* Stakeholder management and responsible for lead technical workshops
* Technical Lead for a team of 5 developers
* POC development and suggesting for a Testing Automation tools

* Main contact between Product Owners and System Integrator Analysts and Architects
* Lead Technical Workshops and Stakeholder management
* Build of POCs for new functionalities using Lightning Web Components
* Change to DevOps process to start using the new Salesforce DX technology
* Responsible for approving technical designs/solutions provided by System Integrator
developers and enforcing the use of best practices.




* Configuration of SSO solution using Microsoft ADFS
* New backup and archive solution with OwnBackup

* Technical Lead
* Migration for Salesforce CRM instance from Classic to the new Lightning Experience
framework
* Configuration and Customization
* Refactoring of Visualforce pages and Javascript buttons
* Lightning Components development
* Technical guidance from Salesforce side for Salesforce-Marketo Integration
* Reports and Dashboards using the new LEX framework
* Apex programming (Classes and Triggers)

* Technical Lead
* Development of apps for AppExchange
* Using Salesforce DX as new development methodology
* DevOps: CI/CD process with Salesforce DX, Bitbucket and Codeship
* Lightning Components development using best practices and new features like LDS and
lightning-based components
* Apex development
* Mentoring and Management of development team: 6 developers

* Technical Lead
* Apex
* Lightning development: Components (component, controller, helper), apex controller,
Salesforce Lightning Design System, Lightning pages using Lightning App Builder
* Design of the solution following Salesforce.com and client best practices
* Working on the integration between the Salesforce platform and IQVIA system to get
Hospitals, Doctors, Nurses, and other information
* Account and Contact Management Processes
* Segmentation and Targeting
* Call Reporting
* Translate functional specification to technical specification
* Lead functional/technical discussions with the business
* DevOps: Implementation of new CI/CD process for shared development environment
* Use of Force.com IDE, Ant Migration Tool, Jenkins, Bitbucket
* Global rollout of multi-language and multi-currency application

* Apex and Visualforce development (SOQL, Javascript Remoting,...)
* Lightning development: Components (component, controller, helper), apex controller,
Salesforce Lightning Design System, Lightning pages using Lightning App Builder
* Field Service Lightning: Maintenance and development of current solution around Work
Orders, Return Orders, Service Appointments and Service Resources
* Helping and mentoring junior developers
* Configuration using declarative tools: Process Builder, Workflow rules, Visual flows

* Salesforce.com customization using the App Cloud
* Apex development
* Extend current functionality with CloudCraze managed packaged for e-commerce platform
* Translate functional specification to technical specification
* Support with Architecture design

* Working as part of offshore development team for ongoing salesforce.com projects, across
different locations
* Analysis, Design and Implementation of new functionalities both on native Salesforce platform
as Veeva CRM using Visualforce and Apex
* Configuration of Account Management, Event Management, Segmentation and Consent
Management
* Territory Management Implementation
* Working in a Continuous integration environment/team
* Translate functional specification to technical specification
* Improvement of synchronization process between Salesforce and iRep mobile client from
Veeva
* Reports and Dashboards

* Working as a Technical Architect and Tech Lead for on going salesforce.com projects
* Analysis, Design and Implementation for new integrations between salesforce.com and
external systems (Magento, Navision, Marketing Cloud)
* Mentoring and supporting of an offshore team of new salesforce.com developers
* Help in the transition of Siebel Developers to Salesforce.com platform providing guidance and
training
* Translate functional specification to technical specification
* Redesign the Triggers framework to follow best practices
* Development of new Email Templates for Marketing Cloud using AMPScript
* Configuration of Data Extensions and Trigger Send Emails in Marketing Cloud

* Working as a Technical Architect for a new Salesforce.com project focused on best practices
and multiple integrated solutions
* Analysis and Design for a new synchronisation process between Force.com and an Oracle
Databases.
* Design of POC to build integration between Force.com/Informatica Cloud/ODI - Oracle Data
Integrator (multiple integrations between Oracle DB, MySQL DB and Web Services)




* Design of POC to build integration between Force.com and AWS (Amazon S3 and Amazon
RDS)
* Design of new communication process for Anti Fraud/Money Laundry
* Translate functional specification to technical specification
* Client workshops
* Provide training to users (Basic navigation and Service Cloud)
* Project planning and effort estimation
* Force.com platform
* Administration and setup: User profiles, permission sets and roles
* Use of standard and custom objects
* Workflows and Approval processes
* Development of APEX Classes and Triggers
* Development of the new Anti Fraud/Money Laundry communication functionality
* Improvements in Service Cloud with Case Status updates, Case Assignment Rules and
implementation of the app Distribution Engine.

* Working as a Technical Architect and senior developer on a Salesforce.com project for a
consultancy firm with the intent of migrate/transfer the existing solution based on CRM On
Demand technology to the Salesforce.com platform
* Analysis and Design for a new Lead/Cases Management solution using both the Marketing
app as the Force.com app.
* Requirements gathering
* Translate functional specification to technical specification
* Client workshops
* Force.com platform
* Administration and setup: User profiles, permission sets and roles
* Use of standard and custom objects
* Workflows and Approval processes
* Development of APEX Classes and Triggers
* Development of new reports and dashboards
* Data management using Import Wizard

* Working as Solution Architect on a CRM solution for Global Village Telecom - a Brazilian
telecommunications company.
* Siebel 8.1 - eCommunications
* Translate functional specification to technical specification
* Writing of Technical Documents
* Analysis and Design of new solutions, out-of-the-box and custom processes
* Product Modelling
* Product Catalog
* Workshop with Customer
* Offshore Team Management
* Effort and cost estimations

* Working as a Technical Architect and senior developer on a Salesforce.com project for the
Automotive Industry.




* Analysis and Design for a solution in an Autoshop with both Store and Repair services. The
system had two different functionalities, one to register all products sold, like oils and car
parts. The other functionality was a simple control system used by the repair team where all
the car maintenance was registered (i.e.: Problems with the engine, simple oil change,
steering alignment, etc). Was also built an alarm system that used previous information like
number of Kms and previous dates, to generate an email that was sent to the customer
informing him about the next service (all based in estimates).
* Translate functional specification to technical specification
* Writing of Technical Documents
* Force.com platform
* Use of standard and custom objects
* Development of workflows, APEX Classes and Triggers
* Development of new reports and dashboards
* Administration and setup: User profiles, permission sets and roles

* Working as a Technical Architect and senior developer on a CRM project for Radisson Hotels
- a major, international hotel company.
* CRM On Demand R19
* Translate functional specification to technical specification
* Writing of Technical Documents (Build Notes)
* Analysis and Design of new solutions, out-of-the-box and custom processes: Lead to
Opportunity, Opportunity to Deal/Contract
* Product Catalog
* Configuration/Customization Telemarketing/Sales
* Contacts, Leads, Campaigns, Opportunities
* Custom Objects, Web Applets, Page Layouts
* Workflows
* Create Reports and Dashboards
* Integration: Inbound and Outbound communication
* Development of Client Side Extensions using FLEX Builder 4.6 (call of On Demand web
services using Javascript, HTML, Actionscript and FLEX)
* Build of client applications to consume On Demand Web Services (C#/ASP.NET)
* Integration Queues
* On Demand Web Services using Single Sign On Authentication (C#/ASP.NET)
* Migration: Oracle On Demand Migration Tool and XML files manipulation.

* Senior consultant and technical architect on a CRM solution for a MetroGroup - a major, global
retail and wholesale company based in Dusseldorf.
* Siebel 8.1 (Retail)
* Translate functional specification to technical specification
* Writing of Technical Specification Documents
* Analysis and Design of a new solution based on Global Accounts/Customer Hierarchy
* Analysis of new requirements and estimate development effort.
* Configuration/Customization for Customer Management
* Applets, Views, Screens
* Business Components, Business Objects
* Data Model changes
* Business Services, Workflows
* Siebel EAI (Integration Objects, EAI Data Maps)
* Siebel Inbound Email, Service Requests

* Siebel 8.1 (Public Sector)
* Configuration/Customization for Case Management
* Applets, Views, Screens
* Business Components, Business Objects
* Data Model changes
* Business Services, Workflows, Run Time Events
* eScripting
* Integration (Integration Objects, Workflows, Business Service, Inbound and Outbound Web
Services)
* Analysis of new requirements and estimate development effort

* Working as a delivery consulting for Oracle Consulting
* Siebel 7.5 (eCommunications)
* Siebel Quote to Order
* Siebel eConfigurator
* Siebel Tools (Views, Applets, Business Components, Business Objects, Worflows, eScript,
Workflow Policies, Runtime Events Integration Objects, Web Services,....)
* Technical Design
* Workshops with client
* Analysis and Estimate effort for new requirements

* CRM On Demand
* Configuration
* Integration (analyses and 3rd party support)
* Web Services
* Data Migration
* Siebel 8.0 (eCommunications)
* Siebel 8.1 (Call Center)
* Order Management (Quote to Order, Asset-Based Ordering), Product modeling, Pricing
configuration, Contracts.
* Siebel Tools (Views, Applets, Business Components, Business Objects, Worflows, eScript,
Workflow Policies, Runtime Events,...)
* Technical Design (Advisor and TBUI)
* Workshops with client (TBUI and Advisor)
* Siebel Advisor
* Task Based UI (TBUI)
* UML Analysis and Design



SALESFORCE.COM EXPERTISE
* Force.com
* Standard/Custom Objects
* Apex Triggers and Classes
* Lightning Components
* Visualforce pages
* Web services (Salesforce API)
* Reports and Dashboards
* Workflows and Approvals processes
* Security Settings
* Roles
* Profiles
* Permission Sets




* Groups
* Administration
* Create/Edit Users
* Salesforce1