Head of Marketing and Business Development, Regional Manager, Design Consultant and Sales Executive

* Assisted in the organization's branding and media communication activities such as press releases, advertisements,
marketing collaterals and website.
* Leveraged excellent contract negotiation, persuasive and interpersonal skills that resulted in converting 9 international
investors at the Intra-African trade fair in Durban, South Africa.
* Trained new and existing marketers and business developers on new strategies and market demands.
* Architected workflow processes that monitored daily productivity and implemented modifications that improved personnel
efficiency by 22%.
* Constantly reviewed customer feedback and implemented strategic processes that improved customer service, which
resulted in an increased 25% customer satisfaction rating.

* Recruited, trained and managed new and existing staff and worked cross-functionally to identify further training and
onboarding methods that reduced the costs of upskilling by 70%.
* Provided telephone and email-based query resolution service to employees and managers on People policies and
procedures and Payroll, escalating to other Centers of Excellence, where appropriate.
* Initiated accurate and proper record-keeping of employee information in electronic and digital formats.
* Facilitated optimal use of all IT tools, such as Axapta, Canva, and Zoho, to develop campaigns that increased brand awareness
and drove up to 25% in-store traffic.

* Designed creative spaces using SketchUp and floor planner for clients and collaborated with a cross-functional team of sales,
advertising, and promotion managers to promote products and services.
* Created a creative content marketing strategy that improved customer reach and social media engagement by 70%.
* Developed and presented marketing proposals that resulted in significant brand partnerships for the company.