08/22/2025 updated
OB
100 % available
Microsoft 365 Technical Support Specialist
Pearl, Qatar
Worldwide
Master In Technology, Computer ScienceHTMLJavaScriptTechnical SupportAutomationMicrosoft AzureCascading Style Sheets (CSS)Cloud ComputingComputer SecurityWeb DevelopmentEmployee RetentionPython (Programming Language)Microsoft SoftwaresVirtual DesktopsNetwork Configuration and Change ManagementWindows PowerShell
Microsoft 365 Administration
Comprehensive expertise in Microsoft 365 ecosystem including Exchange Online, SharePoint, and Azure Active Directory management with proven experience in deployment and technical support.
Cloud Infrastructure Management
Advanced knowledge in Azure Virtual Desktop, Office 365 deployment, and cloud migration strategies with experience in troubleshooting complex hybrid environments.
IT Security and Compliance
Strong background in implementing security policies, compliance frameworks, and data protection measures including DLP, sensitivity labels, and retention policies.
Network Configuration
Experience with LAN/WAN configuration and Cisco switches and router deployment for enterprise environments.
PowerShell Scripting
Ability to create and utilize PowerShell scripts for automating Office 365 administrative tasks and customizing client portals.
Web Development
Knowledge of HTML, CSS, JavaScript, and Python for creating and maintaining web applications.
System Administration
Proficiency in managing and troubleshooting complex IT systems with focus on Microsoft technologies.
Comprehensive expertise in Microsoft 365 ecosystem including Exchange Online, SharePoint, and Azure Active Directory management with proven experience in deployment and technical support.
Cloud Infrastructure Management
Advanced knowledge in Azure Virtual Desktop, Office 365 deployment, and cloud migration strategies with experience in troubleshooting complex hybrid environments.
IT Security and Compliance
Strong background in implementing security policies, compliance frameworks, and data protection measures including DLP, sensitivity labels, and retention policies.
Network Configuration
Experience with LAN/WAN configuration and Cisco switches and router deployment for enterprise environments.
PowerShell Scripting
Ability to create and utilize PowerShell scripts for automating Office 365 administrative tasks and customizing client portals.
Web Development
Knowledge of HTML, CSS, JavaScript, and Python for creating and maintaining web applications.
System Administration
Proficiency in managing and troubleshooting complex IT systems with focus on Microsoft technologies.
Experience
Professional experience5 - 10 years
Freelancer since2020
Languages
EnglishFluent
Project history
Providing technical support for Microsoft customers, delivering solutions for service downtimes, offering technical assistance and remediation, and helping improve product-led growth statistical data.
Handled Level 2 and 3 escalations for Exchange Online, Office 365, and Active Directory issues. Provided training and mentorship for new support engineers, conducted bug reviews, and generated reports using PowerBI.
Provided Level 3 Technical support for Microsoft clients globally, assisted technical leads with escalation requests, and helped train newly employed engineers.