Support Technician (1st Line)
IXX IT-Partner AB
Keywords
Technical Support
Servicio al Cliente
Cloud Computing
Computer Security
Infrastructure Management
Maintenance
Project Management
Server Administration
Sysadmin
Backend
Skills
I am an IT professional with a strong background in infrastructure and backend technology, specializing in maintenance and service of servers, personal computers, and various IT environments. With extensive experience gained from my personal life (I am an IT-enthusiast) internships and professional roles I have honed my skills in technical support, customer service, and project management. My technical expertise spans across Windows systems, server administration, cloud environment management, and IT security, which I developed through hands-on experience and educational training. I am a highly motivated individual with a passion for problem-solving and a keen interest in advancing my career in IT infrastructure and support.
Project history
11/2021
-
12/2022
* Troubleshooting cases via e-mail, phone and personal communication.
* Maintenance and service of servers including full environments.
* Maintenance and service of AD and Microsoft 365 environment incl.
Azure
* Administration of EMS systems
* Cloud environment management (Azure)
* VPN server setup and troubleshooting
* Print server setup and troubleshooting
* Maintenance and service of servers including full environments.
* Maintenance and service of AD and Microsoft 365 environment incl.
Azure
* Administration of EMS systems
* Cloud environment management (Azure)
* VPN server setup and troubleshooting
* Print server setup and troubleshooting
10/2019
-
11/2019
Assistant technician (2nd & 3rd Line)
Hybrid Technology Partners
* Performed on-site Tech & Security audits with a number of customers as part of the ISO27001
security standard
* Configuration of on-site servers, switches and UPS on-site
* Been on site with a client who is a very large company in Ireland and has participated in consultations
and also provided his own ideas that were put into operation
* Served as assistant project manager for the above client while planning and configuring vSphere H.A
(High Availability) and vSphere DRS (Distributed Resource Scheduler)
security standard
* Configuration of on-site servers, switches and UPS on-site
* Been on site with a client who is a very large company in Ireland and has participated in consultations
and also provided his own ideas that were put into operation
* Served as assistant project manager for the above client while planning and configuring vSphere H.A
(High Availability) and vSphere DRS (Distributed Resource Scheduler)
09/2019
-
10/2019
Support Technician (1st Line)
IXX IT-Partner AB
* Maintenance and service of personal computers
* Maintenance and service of servers
* Maintenance and service of MFPs and industrial printers
* Maintenance and service of firewalls
* Maintenance and service of AD and Microsoft 365 environments
* Customer support via telephone and remote services
* Created a new script that is currently being used on all customer servers
to clean orphaned files and save disk space
* Maintenance and service of servers
* Maintenance and service of MFPs and industrial printers
* Maintenance and service of firewalls
* Maintenance and service of AD and Microsoft 365 environments
* Customer support via telephone and remote services
* Created a new script that is currently being used on all customer servers
to clean orphaned files and save disk space
01/2019
-
05/2019
Support Technician (1st Line)
IXX IT-Partner AB
* Maintenance and service of personal computers
* Maintenance and service of servers
* Maintenance and service of MFPs and industrial printers
* Maintenance and service of firewalls
* Maintenance and service of AD and Microsoft 365 environments
* Customer support via telephone and remote services
* Took part in long-term project work with a customer involving Microsoft Intune/Autopilot
* Maintenance and service of servers
* Maintenance and service of MFPs and industrial printers
* Maintenance and service of firewalls
* Maintenance and service of AD and Microsoft 365 environments
* Customer support via telephone and remote services
* Took part in long-term project work with a customer involving Microsoft Intune/Autopilot
Certifications
Local Availability
Only available for remote work
