06/26/2025 updated
100 % available
Senior Operations Manager with 7+ years in Technology and PBO Industry
Cairo, Egypt
Worldwide
Bachelor of MechatronicsActive DirectoryArtificial IntelligenceData AnalysisTechnical SupportAutomationMicrosoft AzureBusiness IntelligenceCustomer Relationship ManagementStrategic ManagementC Sharp (Programming Language)C++ (Programming Language)Computer ProgrammingFinancesR (Programming Language)Python (Programming Language)
Microsoft 365 & SharePoint
Extensive expertise in Microsoft 365 suite including SharePoint, Power BI, Power Automate, and Teams administration for enterprise-level implementations and technical support.
Project & Operations Management
Strategic planning and execution of large-scale operations with budget management of $25M annually, overseeing teams of up to 600 employees across multiple projects.
Data Analytics & Business Intelligence
Advanced capabilities in data analysis using Power BI, Power Query, and PowerBI DAX to drive data-informed decision making and operational improvements.
Programming & Development
Proficiency in multiple programming languages including C++, C#, Python, Node.js, R and M languages for automation and solution development.
Azure Cloud Services
Experience with Azure AI Foundry, Azure OpenAI, Azure Virtual Desktops, and Active Directory implementation across EMEA regions.
Process Automation
Implementation of Copilot Studio, Power Virtual Agents, and custom automation solutions to streamline operations and improve efficiency.
Microsoft Dynamics
Expertise in Microsoft Dynamics FnO and CRM platforms for financial operations and customer relationship management.
Extensive expertise in Microsoft 365 suite including SharePoint, Power BI, Power Automate, and Teams administration for enterprise-level implementations and technical support.
Project & Operations Management
Strategic planning and execution of large-scale operations with budget management of $25M annually, overseeing teams of up to 600 employees across multiple projects.
Data Analytics & Business Intelligence
Advanced capabilities in data analysis using Power BI, Power Query, and PowerBI DAX to drive data-informed decision making and operational improvements.
Programming & Development
Proficiency in multiple programming languages including C++, C#, Python, Node.js, R and M languages for automation and solution development.
Azure Cloud Services
Experience with Azure AI Foundry, Azure OpenAI, Azure Virtual Desktops, and Active Directory implementation across EMEA regions.
Process Automation
Implementation of Copilot Studio, Power Virtual Agents, and custom automation solutions to streamline operations and improve efficiency.
Microsoft Dynamics
Expertise in Microsoft Dynamics FnO and CRM platforms for financial operations and customer relationship management.
Experience
Professional experience5 - 10 years
Freelancer since2023
Languages
GermanGoodEnglishFluent
Project history
Direct the planning and execution of 10 concurrent Microsoft 365 technical support projects, overseeing a cross-functional workforce of 600 employees with a $25M annual budget.
Oversaw Team Leaders performance, drove product-led growth strategies for technical support services, and engaged in high-level strategic planning with senior management.
Led senior managers and team leaders for Microsoft cloud services, partnered with Business Development to expand client base, and maintained program profitability.