08/28/2026 updated

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Operational Resilience and Business Continuity Expert (CBCI)

Bratislava, Slovakia
Only remote
Master's degree, E-Commerce/Electronic Commerce and Management, University of Zilina
Bratislava, Slovakia
Only remote
Master's degree, E-Commerce/Electronic Commerce and Management, University of Zilina

Profile attachments

VeronikaKovacsovaCV.pdf

About me

Senior expert in Operational Resilience, Business Continuity Management and DORA implementation with strong experience in financial services.

Business Continuity and Disaster RecoveryBusiness Planning and Control SystemsBusiness Rule Management SystemsBusiness ContinuityBusiness Continuity PlanningCertified Business ManagerCertified Business Continuity ProfessionalComplianceCertified Regulatory Compliance ManagerIncident ResponseIncident ManagementOperational Risk ManagementContingency ManagementOperating System Security
Business Continuity Management (BCM)
Expertise in designing, implementing and monitoring Business Continuity Management frameworks in line with ISO 22301, including Business Impact Analysis, recovery strategies, BCP development and BCM compliance across 40+ global locations.

DORA Implementation and Readiness
Deep knowledge of DORA regulation, including implementation of DORA frameworks, coordination of internal and external DORA audits, DORA controlling and reporting, and ensuring compliance across 42 global branches.

Operational Risk and ICT Risk Management
Proven track record in operational risk management, ICT risk, third-party risk management, non-financial risk policies, Key Control Testing, risk identification, monitoring and mitigation across global financial services environments.

Incident and Crisis Management
Experience in managing incidents and crises, including creation and maintenance of local Business Continuity Plans, annual testing and reporting to Global BCM.

Operational Resilience Testing
Planning and coordination of scenario testing exercises, including severe but plausible scenarios, to challenge disruption tolerance levels and capture findings for specific business services.

Regulatory Compliance and Reporting
Maintenance of oversight of risk and regulatory matters across multiple global locations, preparation of periodic reports, critical metrics and senior management reporting to ensure regulatory compliance.

Stakeholder Management
Extensive experience managing stakeholders at operational, tactical and strategic levels, including collaboration with senior management, business lines, legal, compliance, ICT and operations teams.

Training and Awareness
Design and delivery of training activities related to business continuity management, risk frameworks and quality assurance processes to promote awareness and accountability across organisations.

Third-Party Risk Management
Management of third-party risk as part of broader operational resilience frameworks, including identification of single points of failure and interdependencies within end-to-end value chains.

Experience

Professional experience5 - 10 years
Freelancer since2026

Languages

GermanBasic knowledgeEnglishFluentSlovakNative speaker

Project history

DORA Manager

YOUPLUS Czech & Slovak Republic
Ensuring all DORA aspects are implemented and maintained appropriately. Leading regular ongoing activities required by DORA regulation, developing DORA Framework implementation, acting as SPOC for internal and external DORA Audits, establishing DORA Controlling and reporting, identifying opportunities to enhance DORA risk management processes, and working closely with internal stakeholders including BCM, Third party governance, ICT, Risk management, Legal, Compliance and Operations.

Operational Resilience and Business Continuity Management Expert

ING Hubs Slovakia
Creation of regulatory compliant standards and models related to Operational Resilience and Business Continuity Management. Coordinating and implementing Operational Resilience based DORA requirements on Global level across 42 locations. Performing analysis of end-to-end value chains, planning scenario testing, leading a team of 3 FTEs, preparing periodic reports and critical metrics, driving Global OpRes and BC Community calls, and creating Global templates and guidances.

Business Continuity Management Expert

ING Hubs Slovakia
Developing, implementing and monitoring of the Business Continuity Management framework across multiple global locations. Supporting the Business Partner responsible for BCM topics, collaborating with internal stakeholders, providing guidance and training, driving an international BCM community, designing and implementing training activities, and ensuring BCM practices align with regulatory expectations.

Operational Risk Specialist and Business Continuity Specialist

SPP
Developing and implementing non-financial risk policies and procedures. Leading risk identification and monitoring, tracking closure of mitigations and remediation plans, evaluating internal control framework adequacy, managing BCM program including BCPs, DRP and BIA, and liaising with department heads for semi-annual risk registers.

Business Control Officer

ING GSO Bratislava
Led Key Control Testing across approx. 30 owners, facilitated RCSAs and risk assessments for new processes, maintained iRisk, managed MS SharePoint, led BCM and crisis management including local BCPs and annual tests, and served as DPE leading GDPR and anti-fraud activities.

Non-Financial Risk Advisory & Business Control Specialist / IBSS Bratislava

ING GSO Bratislava
End to end Quality Assurance and effective execution of Key Control Testing across global control frameworks over several banking areas. Verifying effectiveness of risk management, governance and controls, regular monitoring and evaluation of risk and process management, identifying loopholes and recommending risk aversion measures, and training new team members on risk frameworks.

Reconciliation Specialist

Swiss Re
Reconciliation specialist role at Swiss Re in the Slovak Republic.

Live in China

Own Business and on maternity leave
Own business and maternity leave period based in Guangzhou, China.

Cultural - exchanged program in USA (Au pair)

EuroPair s.r.o. - COOLAGENT
Au pair in the USA as part of a cultural exchange program, based in Raleigh-Durham, NC.

Certificates

Expert Operational Resilience

BCM institute

2024

CBCI

BCI

2021


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