03/23/2026 updated
100 % available
Operations Manager with International Trade and IT Service Management Experience
Istanbul, Turkey
Only remote
Bundeshandelsakademie und BundeshandelsschuleWireless LANActive DirectoryServicio al ClienteComplianceEnterprise Resource PlanningFinancial AccountingInfrastructure ManagementInternational SalesIT Service ManagementLocal Area NetworksNetwork Configuration and Change ManagementNetwork AdministrationOperations ManagementQuality ManagementRemote Desktop Services
Operations Management
Comprehensive experience in managing operational processes for digital and offline campaigns, monitoring compliance with operational standards, and coordinating logistics operations
IT Service Management
Expertise in IT infrastructure management, software troubleshooting, network configuration, and Active Directory management with experience in global application development projects
International Trade and Compliance
Extensive knowledge in import/export procedures, foreign trade regulations, customs documentation, and regulatory compliance monitoring
Microsoft Office Suite
Advanced proficiency in Microsoft Office 2007/2010/365 configuration and troubleshooting
ERP Systems
Experience with proAlpha for order handling, financial accounting, and inventory management
Network Administration
Skills in LAN, WLAN, Remote Connection, and Remote Desktop management
Customer Service
Expertise in customer processes, conversation techniques, and compliance with conversation regulations
Quality Management
Experience in quality management processes and service desk operations
Comprehensive experience in managing operational processes for digital and offline campaigns, monitoring compliance with operational standards, and coordinating logistics operations
IT Service Management
Expertise in IT infrastructure management, software troubleshooting, network configuration, and Active Directory management with experience in global application development projects
International Trade and Compliance
Extensive knowledge in import/export procedures, foreign trade regulations, customs documentation, and regulatory compliance monitoring
Microsoft Office Suite
Advanced proficiency in Microsoft Office 2007/2010/365 configuration and troubleshooting
ERP Systems
Experience with proAlpha for order handling, financial accounting, and inventory management
Network Administration
Skills in LAN, WLAN, Remote Connection, and Remote Desktop management
Customer Service
Expertise in customer processes, conversation techniques, and compliance with conversation regulations
Quality Management
Experience in quality management processes and service desk operations
Languages
GermanNative speakerEnglishFluentTurkishNative speaker
Project history
E-Mail-Management (Sortieren, Beantworten, Weiterleiten)
Kalenderverwaltung & Terminplanung
Reisebuchungen (Flüge, Hotels, Transfers)
Datenpflege & Dokumentenmanagement
Erstellung von Präsentationen (z. B. PowerPoint)
Protokolle schreiben (Meetings, Calls)
Rechnungen erstellen & verwalten
CRM-Systeme pflegen
Kundenanfragen beantworten (E-Mail, Chat, Telefon)
Support-Tickets bearbeiten
Beschwerdemanagement
Follow-ups mit Kunden
Produktpflege in Online-Shops
Bestellungen verwalten
Kundenanfragen im Shop beantworten
Retourenabwicklung
Buchhaltung (Vorbereitende Arbeiten)
Realization and monitoring of all service areas of company and group interests, managing operational processes for digital and offline campaigns, collaborating with Account Managers, monitoring compliance with operational standards, and managing logistics operations
Assisting team for support from end users, creating reports, asset management, translation of global guides, managing IT delivery, planning device changes, and reporting major incident issues