09/07/2022 updated
100 % available
Customer Service Representative
Ibadan, Nigeria
Nigeria
Bsc. SociologyTelecommunicationNetworkData EntryCustomer SatisfactionCustomer Care Centervirtual assistant Administrative works and supportRemote workChat Moderatoronline chat support
I'm highly skilled in providing exceptional office assistant and customer support. I've bee in the field for over 3 years and with over 90% of customer satisfaction rate.
I'm very familiar with several customer service softwarsoftwares like Gorgia's, Zendesk etc.. proficient using several Microsoft office systems and applications
I'm very familiar with several customer service softwarsoftwares like Gorgia's, Zendesk etc.. proficient using several Microsoft office systems and applications
Languages
EnglishFluent
Project history
* Promptly handled email and telephone queries with over 50 emails and calls response daily.
* Provided live chat support to customers.
* Oversaw orders and deliveries for customers and also deliveries from suppliers to the company.
* Provided administrative support via Microsoft office tools.
* Maintained a knowledge base of existing and evolving product offerings and improved customer
retention by proactively recommending products to new and existing customers.
* Provided live chat support to customers.
* Oversaw orders and deliveries for customers and also deliveries from suppliers to the company.
* Provided administrative support via Microsoft office tools.
* Maintained a knowledge base of existing and evolving product offerings and improved customer
retention by proactively recommending products to new and existing customers.
* Served as a the first point of contact for customer with various inquiries and complaints.
* Handled up to 50 phone calls everyday, with duties of providing adequate product knowledge to
customers and helping customers with making right decisions with purchases.
* Provided exceptional support to customers with over 80% customers satisfaction rating.
* Interacted with customers physically with professionalism and impeccable communication skills with
positive attitude and respect.
* Assisted customers with a warm and professional attitude
* Assisted customers with questions
* Handled up to 50 phone calls everyday, with duties of providing adequate product knowledge to
customers and helping customers with making right decisions with purchases.
* Provided exceptional support to customers with over 80% customers satisfaction rating.
* Interacted with customers physically with professionalism and impeccable communication skills with
positive attitude and respect.
* Assisted customers with a warm and professional attitude
* Assisted customers with questions