07/16/2026 updated

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100 % available

Senior Technical Project Manager

Barcelona, Spain
Spain
MA in International Development
Barcelona, Spain
Spain
MA in International Development

Profile attachments

CV - Oscar Cruz

Change ManagementInformation Technology OperationsOperational ExcellenceScrum MethodologyWorkflows
I am a seasoned Operations & Strategy Consultant (ex-Accenture) with over a decade of experience in digital transformation, project management, change management, business process optimization, and strategic execution across industries such as technology, logistics, banking, and insurance. Certified as a Project Management Professional (PMP), Scrum Master (CSM), and SAFe SPC, I specialize in planning and executing complex initiatives, leading cross-functional teams, driving operational excellence, and delivering measurable results that enhance organizational performance.

I've been responsible for identifying and capitalizing on new business opportunities, negotiating with C-level executives, and building strong customer relationships. I have led transformative initiatives in multiple countries and sectors, attracting Fortune 500 clients such as Cisco Systems, BP plc, BBVA, SITA, Willis Towers Watson (WTW), Cofidis, and Verizon. I am fluent in English, Spanish, and French, and based in Barcelona, ​​Spain.

Key strengths include:
  • Digital transformation of business functions and IT operations.
  • Strategic planning and execution, helping organizations scale and achieve long-term growth.
  • Project leadership, implementing agile methodologies and optimizing cross-functional workflows to improve business performance.
  • Stakeholder management, working directly with C-suite executives to align projects with strategic goals and drive data-driven decision-making.

Achievements include:
  • 50% reduction in forecasting time and costs, achieving $1.83M in annual savings for a global insurance firm.
  • Leading PMO transformations for clients in banking and insurance, driving project success rates and operational efficiencies by 50%.
  • Delivered 100+ hours of agile training to senior leadership and project teams, boosting adoption and improving project delivery efficiency.

Experience

Professional experience5 - 10 years
Freelancer since2021

Languages

GermanBasic knowledgeEnglishFluentFrenchGoodSpanishNative speaker

Project history

Finance Digital Transformation: OneStream Implementation

SITA

500-1000 team member

I was the PM of a digital transformation project for a multinational IT company specializing in air transport communications needed to implement Budget and Forecast functionalities on OneStream ERP within 7 months to improve forecasting accuracy, efficiency, and decision-making.

The existing ERP provided only actual data. Challenges included aligning global stakeholders, managing tight timelines, overcoming resistance to change, and handling technical unknowns with limited resources.

I created a rolling-wave project plan with a waterfall approach, ensuring clear deliverables, leadership alignment via regular updates, and a robust change management strategy. I also managed vendor coordination to deliver functionalities on time.

Results:
- Cut forecast duration by 50% and achieved 95% accuracy.
- Streamlined processes, enabling Finance to focus 80% on high-value tasks.
- Reduced data points by 99%, improving efficiency.
- Realized $1.83M annual savings with a 34-month payback.
- Delivered actionable insights for faster decision-making.
- This project drove measurable improvements, aligning the client's operations with their strategic goals.

Business Transformation for Insurance Firm

WTW

Insurance

1000-5000 team member

I led two transformation initiatives for a global insurance company, focusing on optimizing the operations of its sales and claims departments.
The company faced operational inefficiencies, including unclear roles, task overlaps, and insufficient visibility into sales pipeline processes. The claims department lacked task segmentation and data-driven insights, leading to inefficiencies and cost duplication.

Action:
- Mapped and analyzed CRM workflows for managing new sales to existing clients through interviews with the sales team.
- Conducted a comprehensive analysis of the claims department, segmenting tasks by geography, client segment, and complexity, while evaluating claims volume and resolution times.
- Developed a data-driven matrix model to realize team structures and workload, recommending the restructuring of the claims department into operational and strategic units.

Result:
- Improved CRM workflows, optimizing the sales pipeline.
- Delivered a matrix model, enabling data-driven decisions and operational visibility.
- Restructured the claims team, improving scalability, reducing costs, and streamlining processes to enhance productivity and delivery.

PMO Transformation

Cofidis

Banking & Financial Services

500-1000 team member

I led a business transformation for a leading French credit bank to improve in-house IT product quality by optimizing PMO operations, aligning them with strategic goals, and enhancing governance, processes, and methodologies.

The PMO lacked governance and standards, resulting in undefined project scope, poor execution, low-value outcomes, limited actionable insights, and insufficient team capacity for adopting project management best practices.

Action:
- Conducted a comprehensive AS-IS analysis of internal operations.
- Transformed PMO operations through governance models, methodologies aligned with PMI standards, and 30+ tools for project and portfolio management.
- Mapped and optimized 10+ key processes and delivered 25+ hours of training to improve team capabilities.

Result:
- Trained 20+ team members on industry-leading practices, improving performance.
- Enhanced IT project quality by 50%, increasing stakeholder satisfaction.
- Cut project execution time and costs by 50%, streamlining workflows and boosting efficiency.
- Delivered data-driven insights for better strategic decisions and investment choices.

Transformation Management Office

A US-based, tech-driven vehicle logistics startup

Transport & Logistics

10-50 team member

I led a five-consultant team to implement a Transformation Management Office (TMO) for a US-based vehicle logistics startup, streamlining operations, professionalizing processes, and delivering real-time insights to support the CEO's decision-making.

Problem:
The startup faced misaligned projects, frequent requirement changes, unclear roles, and lacked standardized tools to evaluate project ROI, quality, and progress, hindering scalability and strategic oversight.

Action:

Mapped 100+ initiatives, organizing 50+ transformation projects across Strategy, Marketing, HR, Client Success, and Driver Partner Operations.
Established a TMO to oversee progress, created real-time dashboards, and implemented project management tools.
Streamlined HR processes, optimized driver partner operations in HubSpot (boosting registrations), and aligned branding across departments.
Provided coaching, implemented quality reviews, and developed interactive training programs to enhance execution and user engagement.
Result:

Enabled strategic prioritization and resource allocation by organizing 50+ projects.
Increased Driver Partner registrations by 200% and optimized 10+ key processes, improving scalability and efficiency.
Delivered 30+ tools and 5 training programs, boosting operational productivity and user engagement.

Finance Digital Transformation: Oracle PBCS Implementation

Insurance company

Insurance

>10.000 team member

I led the transformation of the FP&A department at one of the world's largest insurance firms by implementing Oracle PBCS in under 10 months, optimizing financial planning, improving data governance, and driving adoption of the new system.

Problem:
The client needed to optimize FP&A operations after a failed Oracle PBCS implementation due to poor planning and underestimated complexities. Challenges included massive data volumes, complex business rules, a lack of standardized workflows, resistance to change from 50+ stakeholders, and the need for multi-regional, multi-lingual coordination.

Action:

Developed a hybrid project management strategy using Waterfall for stable phases and Agile for uncertain ones.
Led cross-functional teams across Americas and APAC with a robust stakeholder communication strategy.
Designed a change management approach with training, surveys, and materials to ensure adoption.
Conducted Agile development sessions for effective Oracle PBCS configuration.

Result:
  • Delivered Oracle PBCS, reducing financial planning time and costs by 50%.
  • Established a reliable data governance strategy for integrated, high-quality outputs.
  • Achieved strong user adoption, streamlining processes and enabling better financial insights.

HR Business Transformation

An American top-tier aerospace and industrial supply chain management company

Industry & Mechanical Engineering

500-1000 team member

Led the HR transformation for a top-tier aerospace company, rehiring 350+ employees and harmonizing compensation packages to align with new labor laws. Optimized key HR processes, including payroll, recruitment, onboarding, and terminations, ensuring compliance, avoiding significant penalties, and enabling seamless operations through a third-party service provider

IT Infrastructure Deployment

BP Plc

Energy, Water & Environment

>10.000 team member

Managed IT infrastructure deployment across 200 gas stations for a Forbes 500 oil & gas leader, implementing Agile project management systems and vendor monitoring tools. Successfully reduced project costs and improved vendor service quality while achieving real-time operational visibility and delivering on aggressive timelines.

IT PMO

Cisco Systems

Internet & IT

>10.000 team member

Managed a program with 350+ IT projects across the East US for a Forbes 500 technology leader, implementing a resource management system and automating financial reporting. Achieved 95%+ on-time project delivery, ensured $50M+ in revenue, and improved client satisfaction scores to 9/10 by optimizing team performance and resource allocation.

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