09/06/2022 updated
100 % available
Sr. Implementation Consultant, Senior Engineer IMTS, Software Consultant
India
India
MCAJava (Programming Language)JavaScriptXML SchemaMicrosoft WindowsAcceptance TestingAdvanced Cardiovascular Life Support (ACLS)Active DirectoryApache TomcatComputer ProgrammingDatabasesRelational DatabasesDirectory ServiceJava Platform Enterprise Edition (J2EE)Ext JSWeb Servers
ITSM Suite of Products such as, J2EE, XML, XSD, XSLT, Web Application, Service, RDBMS, OODBMS, ServiceNow, Scripting (Client & Server side), Forms, Workflows, Wizards and Record Producers, Jobs, building custom UI Pages, Macros, UI, ACL, Homepages, Gauges, Reports with the database tables, User Administration, configuring security, r12, database, MS SQL Server2003/2008, 10g / 11g R2, JavaScript, Programming, MS Windows 2003/2008 Server platforms, SQL Server 2000/2005/2008, CA ITPAM 3.x / 4.x, ITPAM 3.x/4.x, Operating System, Windows 2003, 2008/2012 Server, Core Java 1.6, Scripting Languages, Java Script, Extjs, Web Server, Tomcat 5.5/6.x, AXIS 1.4, Microsoft IIS, LDAP Server Directory Service, Microsoft Active Directory Server, integration testing, UAT
Experience
Professional experience5 - 10 years
Languages
EnglishFluent
Project history
* Installing CA Service Desk Manager r12.x / 14.1 on using database like MS SQL Server2003/2008 or
and Oracle 10g / 11g R2.
* Functionality design and implementation in 12.x / 14.1 CA Service Desk.
* Extensive customization of CA Service Desk database using Web Screen Painter.
* Extensive customization of CA Service Desk using JavaScript, .spl, .htmpl, .mod.
* Bug fixes in 12.x/14.1 & applying patches.
* Defined events/ macros for SLA.
* CA Service Desk Manager Upgradation.
* Integrate CA Service Desk with CA Service Catalog, CA PAM, CA BOXI.
* CA CMDB and Visualizer Configuration
* Spel Programming
CA Service Catalog
* Installing CA Service Catalog r12.x/14.1 on MS Windows 2003/2008 Server platforms using database
like MS SQL Server 2000/2005/2008
* Functional design and Implementation in12.x/14.1 CA Service Catalog
* Upgradation of CA Service Catalog.
* Bug fixes in 12.x/14.1 & applying patches.
* Creating Services, Service Option groups, service option elements in CA Service Catalog.
* Defining request SLA, configuring notifications.
* Defining custom forms, managing security in CA Service Catalog.
* Integrating CA Service Catalog with CA Service Desk through use of CA PAM for auto tickets creation.
* Integrating CA Service Catalog with CA SDM,CA PAM,CA BOXI.
* Managing and creating events, rules & actions.
* Defining security & permissions on Service Offerings
* Defining business units & accounts.
* Managing users & their roles in Catalog & CA EEM.
CA PAM
* Clustered and non-Clustered Installation of CA ITPAM 3.x / 4.x on using database like MS SQL
Server2003/2008
* Implementation and configuration of ITPAM 3.x/4.x
* Setup Integration with CA Service Desk & CA Service Catalog
* Loading OOTB Service Desk module for leveraging the connector features.
* Creating custom operators / dataset.
* Creating SRF/IRF forms for calling process through CA SDM & Interaction forms for user inputs.
* Creating schedule Job.
* Build Process definition from scratch for Change Management module.
* Calling CA PAM process through CA SDM macros.
Operating System
Windows 9x and upward, Windows 2003/2008/2012 Server
and Oracle 10g / 11g R2.
* Functionality design and implementation in 12.x / 14.1 CA Service Desk.
* Extensive customization of CA Service Desk database using Web Screen Painter.
* Extensive customization of CA Service Desk using JavaScript, .spl, .htmpl, .mod.
* Bug fixes in 12.x/14.1 & applying patches.
* Defined events/ macros for SLA.
* CA Service Desk Manager Upgradation.
* Integrate CA Service Desk with CA Service Catalog, CA PAM, CA BOXI.
* CA CMDB and Visualizer Configuration
* Spel Programming
CA Service Catalog
* Installing CA Service Catalog r12.x/14.1 on MS Windows 2003/2008 Server platforms using database
like MS SQL Server 2000/2005/2008
* Functional design and Implementation in12.x/14.1 CA Service Catalog
* Upgradation of CA Service Catalog.
* Bug fixes in 12.x/14.1 & applying patches.
* Creating Services, Service Option groups, service option elements in CA Service Catalog.
* Defining request SLA, configuring notifications.
* Defining custom forms, managing security in CA Service Catalog.
* Integrating CA Service Catalog with CA Service Desk through use of CA PAM for auto tickets creation.
* Integrating CA Service Catalog with CA SDM,CA PAM,CA BOXI.
* Managing and creating events, rules & actions.
* Defining security & permissions on Service Offerings
* Defining business units & accounts.
* Managing users & their roles in Catalog & CA EEM.
CA PAM
* Clustered and non-Clustered Installation of CA ITPAM 3.x / 4.x on using database like MS SQL
Server2003/2008
* Implementation and configuration of ITPAM 3.x/4.x
* Setup Integration with CA Service Desk & CA Service Catalog
* Loading OOTB Service Desk module for leveraging the connector features.
* Creating custom operators / dataset.
* Creating SRF/IRF forms for calling process through CA SDM & Interaction forms for user inputs.
* Creating schedule Job.
* Build Process definition from scratch for Change Management module.
* Calling CA PAM process through CA SDM macros.
Operating System
Windows 9x and upward, Windows 2003/2008/2012 Server
* Techno-Functional Implementation, Configuration, Customization, Documentation, Troubleshooting,
Operation, and Support of CA Service Catalog & CA Service Desk.
* Requirement gathering, scope & effort estimation.
Operation, and Support of CA Service Catalog & CA Service Desk.
* Requirement gathering, scope & effort estimation.
* Techno-Functional implementation of ITSM related product like CA Service Desk, CA PAM, CA Service
Catalog.
* Process Optimization & Implementation of Incident Management, Problem Management and Change
Management of Service Desk through Custom Process Development with CA PAM for a leading financial
organization.
Catalog.
* Process Optimization & Implementation of Incident Management, Problem Management and Change
Management of Service Desk through Custom Process Development with CA PAM for a leading financial
organization.