On Site Client Support/ Process Auditor
Primover Consultancy Services, Inc.
Keywords
Skills
OTRS Ticketing, Virtual Machines, Windows, Linux, telecommunication, Printers, Network monitoring, MS Office, video captions, network/router configuration, Computer Repair, Video Editing, Software and Hardware Installation
Project history
09/2015
-
07/2019
Job Description:
* Orients, trains, and guides the sub-contractors on Indra and client standards, policies and
procedures, ensuring compliance and implementing actions to correct any deviations.
* Resolves onsite operational problems; identifying work process improvements; immediately
reports any issues that are beyond the positions capability to resolve.
* Coordinates with the client, Indra, and the sub-contractor and acts as the single point of
contact of the three.
* Monitors the availability of equipment, facilities, and supplies that are vital to operations;
reports to Indra any factors that will affect the availability of these.
* Provides daily report on issues encountered, as well as requests received as well as the
actions taken in relation to these issues and requests.
* Does audit on the sub-contractor's compliance to standards, policies, and procedures and
provides feedback to management.
* Install and perform minor repairs to equipment rover/rover printers for water reading
purposes.
* Contributes to team effort by accomplishing related results as needed.
* Proposed new technology in project services.
Study.com
Freelance
June 30, 2016 to September 2020
* Generating high-quality caption files in a timely manner using captioning software, utilizing
client-provided transcript.
* Review captioned programs for accuracy, synchronization of captions with audio, completeness,
and screen placement in order to meet guidelines for closed captioning.
* Flag and escalate any issues encountered during production as necessary.
* Continuous improvement based on constructive feedback of work
* Meet established time-on-task and quality standards
* Troubleshoot problems with and fix errors in caption and subtitle files
* Communicate discrepancies or questions to study.com in house team
* Orients, trains, and guides the sub-contractors on Indra and client standards, policies and
procedures, ensuring compliance and implementing actions to correct any deviations.
* Resolves onsite operational problems; identifying work process improvements; immediately
reports any issues that are beyond the positions capability to resolve.
* Coordinates with the client, Indra, and the sub-contractor and acts as the single point of
contact of the three.
* Monitors the availability of equipment, facilities, and supplies that are vital to operations;
reports to Indra any factors that will affect the availability of these.
* Provides daily report on issues encountered, as well as requests received as well as the
actions taken in relation to these issues and requests.
* Does audit on the sub-contractor's compliance to standards, policies, and procedures and
provides feedback to management.
* Install and perform minor repairs to equipment rover/rover printers for water reading
purposes.
* Contributes to team effort by accomplishing related results as needed.
* Proposed new technology in project services.
Study.com
Freelance
June 30, 2016 to September 2020
* Generating high-quality caption files in a timely manner using captioning software, utilizing
client-provided transcript.
* Review captioned programs for accuracy, synchronization of captions with audio, completeness,
and screen placement in order to meet guidelines for closed captioning.
* Flag and escalate any issues encountered during production as necessary.
* Continuous improvement based on constructive feedback of work
* Meet established time-on-task and quality standards
* Troubleshoot problems with and fix errors in caption and subtitle files
* Communicate discrepancies or questions to study.com in house team
10/2013
-
11/2014
Technical Support
Nozomi Fortune Services Inc.; PLDT Subictel
Job Description:
* Basic troubleshooting, installation, maintenance and repair on designated equipment.
* Completing Preventative Maintenance and field modifications.
* Maintaining tools and test equipment and ensuring they are properly calibrated.
* Utilizing the escalation process to resolve customer service delivery issues.
* Working as a member of the local team to provide efficient service delivery to all accounts
within assigned area.
* Basic troubleshooting, installation, maintenance and repair on designated equipment.
* Completing Preventative Maintenance and field modifications.
* Maintaining tools and test equipment and ensuring they are properly calibrated.
* Utilizing the escalation process to resolve customer service delivery issues.
* Working as a member of the local team to provide efficient service delivery to all accounts
within assigned area.
08/2013
-
10/2013
Network Assistant
Lovely Kahael's Group of Company
Lovely Kahael's Group of Company
IDOJO-Internet and Gaming Lounge
Network Assistant
August 2013-October 2013
Job Description:
* Ensures that proper hardware maintenance is performed (Desktops, Printers, and other Computer
related peripherals)
* Responsible for Network monitoring and maintenance.
* Provides basic OS and MS Office support.
IDOJO-Internet and Gaming Lounge
Network Assistant
August 2013-October 2013
Job Description:
* Ensures that proper hardware maintenance is performed (Desktops, Printers, and other Computer
related peripherals)
* Responsible for Network monitoring and maintenance.
* Provides basic OS and MS Office support.
02/2013
-
05/2013
IT Sales Specialist
SAVER'S Appliance and Depot
Job Description:
* Create and implement sales strategies.
* Assist and coordinate sales personnel in performing daily sales activities.
* Provide customer services after selling the product or service.
* Assist Customer to the product needs.
* Monthly inventory of products and daily inventory reports.
* Create and implement sales strategies.
* Assist and coordinate sales personnel in performing daily sales activities.
* Provide customer services after selling the product or service.
* Assist Customer to the product needs.
* Monthly inventory of products and daily inventory reports.
06/2012
-
01/2013
Telemarketer
Asia Pro Cooperative; Anvaya Cove Beach and Nature Club
Job Description:
* Sorting edit personal information put in the Legato Membership System.
* Call and Update prospective members operating with telephone and other telecommunication
equipment.
* Assist members for their inquiries in terms of membership policies and procedures.
* Provides administrative and clerical support.
* Monitor all existing document and reports to follow the policies and procedures of the
company.
* Perform word/excel/access processing to prepare necessary reports and other documents.
* Sorting edit personal information put in the Legato Membership System.
* Call and Update prospective members operating with telephone and other telecommunication
equipment.
* Assist members for their inquiries in terms of membership policies and procedures.
* Provides administrative and clerical support.
* Monitor all existing document and reports to follow the policies and procedures of the
company.
* Perform word/excel/access processing to prepare necessary reports and other documents.
Local Availability
Only available in these countries:
Philippines
Availability to travel is yes
Youtube - Video
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for business purposes videos |
