09/06/2022 updated
PB
100 % available
IT Sales Specialist, Network Assistant, Technical Support
Philippines, Philippines
Philippines
Bachelor of Science in Information TechnologyMicrosoft WindowsTechnical SupportTelecommunicationsComputer MaintenanceLinuxIT SalesMicrosoft OfficeNetwork MonitoringPrinting and Screen PrintingVideo EditingVirtual MachinesNetwork RoutersCaptionsComputer Architecture
OTRS Ticketing, Virtual Machines, Windows, Linux, telecommunication, Printers, Network monitoring, MS Office, video captions, network/router configuration, Computer Repair, Video Editing, Software and Hardware Installation
Languages
EnglishFluent
Project history
Job Description:
* Orients, trains, and guides the sub-contractors on Indra and client standards, policies and
procedures, ensuring compliance and implementing actions to correct any deviations.
* Resolves onsite operational problems; identifying work process improvements; immediately
reports any issues that are beyond the positions capability to resolve.
* Coordinates with the client, Indra, and the sub-contractor and acts as the single point of
contact of the three.
* Monitors the availability of equipment, facilities, and supplies that are vital to operations;
reports to Indra any factors that will affect the availability of these.
* Provides daily report on issues encountered, as well as requests received as well as the
actions taken in relation to these issues and requests.
* Does audit on the sub-contractor's compliance to standards, policies, and procedures and
provides feedback to management.
* Install and perform minor repairs to equipment rover/rover printers for water reading
purposes.
* Contributes to team effort by accomplishing related results as needed.
* Proposed new technology in project services.
Study.com
Freelance
June 30, 2016 to September 2020
* Generating high-quality caption files in a timely manner using captioning software, utilizing
client-provided transcript.
* Review captioned programs for accuracy, synchronization of captions with audio, completeness,
and screen placement in order to meet guidelines for closed captioning.
* Flag and escalate any issues encountered during production as necessary.
* Continuous improvement based on constructive feedback of work
* Meet established time-on-task and quality standards
* Troubleshoot problems with and fix errors in caption and subtitle files
* Communicate discrepancies or questions to study.com in house team
* Orients, trains, and guides the sub-contractors on Indra and client standards, policies and
procedures, ensuring compliance and implementing actions to correct any deviations.
* Resolves onsite operational problems; identifying work process improvements; immediately
reports any issues that are beyond the positions capability to resolve.
* Coordinates with the client, Indra, and the sub-contractor and acts as the single point of
contact of the three.
* Monitors the availability of equipment, facilities, and supplies that are vital to operations;
reports to Indra any factors that will affect the availability of these.
* Provides daily report on issues encountered, as well as requests received as well as the
actions taken in relation to these issues and requests.
* Does audit on the sub-contractor's compliance to standards, policies, and procedures and
provides feedback to management.
* Install and perform minor repairs to equipment rover/rover printers for water reading
purposes.
* Contributes to team effort by accomplishing related results as needed.
* Proposed new technology in project services.
Study.com
Freelance
June 30, 2016 to September 2020
* Generating high-quality caption files in a timely manner using captioning software, utilizing
client-provided transcript.
* Review captioned programs for accuracy, synchronization of captions with audio, completeness,
and screen placement in order to meet guidelines for closed captioning.
* Flag and escalate any issues encountered during production as necessary.
* Continuous improvement based on constructive feedback of work
* Meet established time-on-task and quality standards
* Troubleshoot problems with and fix errors in caption and subtitle files
* Communicate discrepancies or questions to study.com in house team
Job Description:
* Basic troubleshooting, installation, maintenance and repair on designated equipment.
* Completing Preventative Maintenance and field modifications.
* Maintaining tools and test equipment and ensuring they are properly calibrated.
* Utilizing the escalation process to resolve customer service delivery issues.
* Working as a member of the local team to provide efficient service delivery to all accounts
within assigned area.
* Basic troubleshooting, installation, maintenance and repair on designated equipment.
* Completing Preventative Maintenance and field modifications.
* Maintaining tools and test equipment and ensuring they are properly calibrated.
* Utilizing the escalation process to resolve customer service delivery issues.
* Working as a member of the local team to provide efficient service delivery to all accounts
within assigned area.
Lovely Kahael's Group of Company
IDOJO-Internet and Gaming Lounge
Network Assistant
August 2013-October 2013
Job Description:
* Ensures that proper hardware maintenance is performed (Desktops, Printers, and other Computer
related peripherals)
* Responsible for Network monitoring and maintenance.
* Provides basic OS and MS Office support.
IDOJO-Internet and Gaming Lounge
Network Assistant
August 2013-October 2013
Job Description:
* Ensures that proper hardware maintenance is performed (Desktops, Printers, and other Computer
related peripherals)
* Responsible for Network monitoring and maintenance.
* Provides basic OS and MS Office support.