03/26/2024 updated
PA
100 % available
Network and Technical Support Head ( Supervisor ), I.T. Admin ( IT Administrator), Web Developer
scarborough, Canada
HTMLJava (Programming Language)JavaScript (Programming Language)Adobe PhotoshopSoftware ApplicationsTechnical SupportBootstrap (Software)Cascading Style Sheets (CSS)Computer ProgrammingDatabasesData MigrationDebuggingLinuxDevOpsWeb DevelopmentIssue Tracking SystemsNetworking HardwareJQueryKnowledge-Based SystemsMicrosoft SQL ServersNoSQLProcurement SoftwareCloud ServicesSoftware EngineeringWeb PagesScriptingGitlabGitTemplatingBitbucketOperational SystemsE-books
ADOBE Photoshop, Bitbucket, BOOTSTRAP, CSS, cloud services, Programming, Data Migration, databases, DevOps, Ebooks, git, Gitlab, HTML, Computer Science, Support Ticket, JQUERY, Java, JAVASCRIPT, Knowledge-based Systems, Linux/Unix, Microsoft Office, Microsoft SQL server, network equipment, NoSQL, Operating Systems, IT procurement, Scripting, computer software, debugging, Software Engineering, Templating, Web Developer, Webpage
Languages
EnglishGood
Project history
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- Analyze current technology utilized within the company and develop steps and processes to improve and expand upon them
- Establish milestones for necessary contributions from departments and develop processes to facilitate their collaboration
- Assist other department engineers in creating practical demonstrations of proposed solutions and demonstrating them to other members of the team
- Provide detailed specifications for proposed solutions including materials, manpower and time necessary
- Provide clear goals for all areas of a project and develop steps to oversee their timely execution
- Work closely with engineering professionals within the company to maintain hardware and software needed for projects to be completed efficiently
- Mentor and train other engineers throughout the company and seek to continually improve processes companywide
- Work alongside project management teams to successfully monitor progress and implementation of initiatives
- Knowledge in Gitlab and Bitbucket
- Knowledge in Pitney Bowes
- Automation of Gitlab and Pitney Bowes
- Delivers High Quality Software by Automating Development & IT Workloads.
- Leverage cloud monitoring and troubleshooting for infrastructure, cloud services and applications.
- Manage source code with hosted git repositories built on Gitlab.
* Direct and coordinate a team of tech support specialists/help desk technicians
* Prioritize IT-related problems as they come in to Help Desk and escalate when
necessary
* Assign problems/tasks to tech support specialists
* Regularly analyze and review logs to determine if problems are imminent and develop
solutions before they occur
* Analyze situations and determine resources needed to solve them
* Make decisions quickly, often with limited information
* Follow up with customers to gauge their satisfaction with problem resolution;
identify tech support problem areas (i.e., negative trends) and, if warranted,
implement corrective actions
* Ensure ongoing training for tech support staff; advise tech support staff on career
planning; maintain and analyze training records
* Implementation head of structural projects
* Prioritize IT-related problems as they come in to Help Desk and escalate when
necessary
* Assign problems/tasks to tech support specialists
* Regularly analyze and review logs to determine if problems are imminent and develop
solutions before they occur
* Analyze situations and determine resources needed to solve them
* Make decisions quickly, often with limited information
* Follow up with customers to gauge their satisfaction with problem resolution;
identify tech support problem areas (i.e., negative trends) and, if warranted,
implement corrective actions
* Ensure ongoing training for tech support staff; advise tech support staff on career
planning; maintain and analyze training records
* Implementation head of structural projects
* Maintaining all IT Equipment
* Inventory of Supplies
* Distributing of Supplies
* Manage CCTV NVR and DVR
* Installation of CCTV
* Manage PABX NEC-SL1000
* Wiring and Installation of Phone
* Structural Cabling
* Support system's
* Asset management system
* Developer with a team
* Responsible for administrative duties within the IT procurement and inventory management
function. Maintains records and databases containing information regarding licenses,
warranties, and service agreements for the organization's hardware and software.
Minimizes organizational cost through product standardization and tracking. Tracks
quality throughout the product lifetime. A specialist on complex technical and business
matters.
* Set up workstations with computers and necessary peripheral devices.
* Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality
* Organize and schedule upgrades and maintenance without deterring others from completing
their work
* Perform troubleshooting to diagnose and resolve problems (repair or replace parts,
debugging etc.)
* Maintain records/logs of repairs and fixes and maintenance schedule
* Identify computer or network equipment shortages and place orders
* Ticketing administrator and internal and external support
* Review Email Helpdesk tickets for IT
* Solve level 1 to level 3 Helpdesk tickets
* Create reports for ticketing
* Inventory of Supplies
* Distributing of Supplies
* Manage CCTV NVR and DVR
* Installation of CCTV
* Manage PABX NEC-SL1000
* Wiring and Installation of Phone
* Structural Cabling
* Support system's
* Asset management system
* Developer with a team
* Responsible for administrative duties within the IT procurement and inventory management
function. Maintains records and databases containing information regarding licenses,
warranties, and service agreements for the organization's hardware and software.
Minimizes organizational cost through product standardization and tracking. Tracks
quality throughout the product lifetime. A specialist on complex technical and business
matters.
* Set up workstations with computers and necessary peripheral devices.
* Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality
* Organize and schedule upgrades and maintenance without deterring others from completing
their work
* Perform troubleshooting to diagnose and resolve problems (repair or replace parts,
debugging etc.)
* Maintain records/logs of repairs and fixes and maintenance schedule
* Identify computer or network equipment shortages and place orders
* Ticketing administrator and internal and external support
* Review Email Helpdesk tickets for IT
* Solve level 1 to level 3 Helpdesk tickets
* Create reports for ticketing