12/01/2023 updated

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Business Transformation Manager | ERP implementations | Change Manager

Mexico City, Mexico
Mexico City +100 km
Double Masters degree in Business Administration & Law
Mexico City, Mexico
Mexico City +100 km
Double Masters degree in Business Administration & Law

Profile attachments

CV - Paula Navarro

Field OperationsAtlassian JiraBusiness Process ImprovementBusiness TransformationConsultingDigitizationEnterprise Resource PlanningOperational ExcellenceScrum MethodologyService PlanningBusiness StrategiesAtlassian TrelloUser AssistanceTeam Management
Expert in Digital Transformation and Business Strategy with 10+ years in leading multinational projects. Skilled in large scale complex transformations involving multiple technologies, with a strong background in Service Operations and Consulting. Proven track record in operational excellence, team leadership, and cross-functional collaboration. Experienced in diverse industries, adept in driving customer-centric solutions and process optimization. Committed to leveraging technology for strategic growth and efficiency

Experience

Professional experience5 - 10 years
Freelancer since2020

Languages

EnglishNative speakerFrenchNative speakerSpanishNative speaker

Project history

Business Transformation Director

Electrolux

Goods & Retail

>10.000 team member

» Electrolux Group Transformation: Led a global business transformation program, implementing standardized processes and systems (ERP, CRM, and FSM) across 16 countries, significantly enhancing operational cohesion.
» Product Ownership at Electrolux: Managed and prioritized a product backlog for a global program, effectively coordinating efforts across 16 countries for streamlined product development and deployment.
» Business Case Development: Instrumental in building business cases for new requirements as part of Electrolux Group's transformation, aligning with strategic business objectives.
» Operational Efficiency at Consumer Goods Manufacturing company:

Project Manager in Operations and Industry 4.0

IDOM Consulting

1000-5000 team member

• Led transformative projects in Operations & Industry 4.0, driving digital strategy and operational excellence across diverse sectors including Food & Beverage and Defense.
• Championed operational optimization and re-engineering initiatives, resulting in enhanced efficiency and productivity for key clients.
• Spearheaded pre-sales efforts, successfully acquiring and managing high-value projects with a focus on digital innovation and sustainable business practices.
• Implemented change management strategies using Design Thinking, facilitating smoother transitions and higher adoption rates of new processes and technologies.
• Actively contributed to business development and client relationship management, translating complex technical solutions into compelling business value propositions.

Fields:
• Industry 4.0.
• Operations & Supply Chain

Technologies/methodologies:
MOM/MES, Blockchain, IIoT, AI, ERP, APS;
Lean Manufacturing, Design Thinking, Agile

Sectors:
Industrial sector (Food&Beverage, Steel sector, Chemical, Household Appliances, Retail, Public Sector etc.), Defence, Healthcare

Senior Strategy Consultant in Digital Transformation

Sopra Steria

5000-10.000 team member

• Led cross-functional teams as Business Analyst and Scrum Master, driving forward innovative solutions in digital transformation with a keen focus on agile methodologies.
• Pioneered change management strategies, employing Co-Design & Design Thinking approaches to enhance organizational agility and innovation capacity.
• Developed and executed digital transformation strategies, positioning clients at the forefront of technological advancements in AI, Big Data, and Blockchain.
• Instrumental in pre-sales activities, adeptly navigating complex sales cycles and aligning technological solutions with client business objectives.
• Collaborated closely with banking, public sector, and European institutions, delivering tailored solutions that addressed unique industry challenges and opportunities.

Technologies:
AI, Big Data, Blockchain, RPA, BI

Transversal Activity:
Banking Sector, Public Sector and European Institutions, Industry (Airline Industry, Pharmaceutical Industry)

General Manager Belgium

Abercrombie & Fitch

Goods & Retail

5000-10.000 team member

• Directed flagship operations for a 250+ employee store, achieving notable enhancements in customer experience and store performance metrics.
• Oversaw a team of 10 Store Managers, cultivating leadership skills and driving store-wide strategic initiatives, leading to increased operational efficiency.
• Managed and analyzed KPIs at the European level, implementing data-driven strategies for continuous improvement in sales and customer satisfaction.
• Spearheaded comprehensive merchandise and logistics operations, ensuring seamless inventory management and superior service delivery.
• Coordinated and delegated tasks across store management teams, aligning efforts with corporate objectives and ensuring consistent achievement of goals.
• Ensured strict compliance with both internal regulations and local labor laws, maintaining a legally compliant and ethically sound work environment.
• Led HR processes, including recruiting and hiring decisions, fostering a diverse and dynamic team culture focused on performance and employee development.

Skills Acquired:

• Leadership
• Communication
• Customer orientation
• Flexibility & Adaptability: creative problem solving and solution seeker- for fast paced changing environment

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