05/15/2025 updated
100 % available
IT Helpdesk Support Specialist
Cebu City, Cebu, Philippines, Poland
Worldwide
Bachelor of Science Major in Information TechnologyActive DirectoryTechnical SupportJIRADocument Management SystemsDomain Name System (DNS)Identity ManagementIssue Tracking SystemsIP AddressingIT Service ManagementNetwork Attached Storage (Server Appliance)Windows PowerShellAzure Active DirectoryService ManagementMicrosoft SharePointTeamViewer
IT Helpdesk Support
Proficient in providing first-level technical support, diagnosing and resolving hardware, software, and network issues, and managing support tickets using ticketing systems.
Windows Systems Administration
Experienced in supporting Windows-based operating systems, Microsoft 365 applications, and managing user accounts and password resets.
Remote Support Tools
Skilled in using various remote support tools such as TeamViewer, AnyDesk, Remote Desktop Protocol (RDP), LogMeIn, and ConnectWise Control for efficient remote troubleshooting and assistance.
Ticketing & ITSM Tools
Proficient in using various ticketing and ITSM tools including Zendesk, Freshdesk, ServiceNow, Jira Service Management, and HaloPSA for efficient issue tracking and resolution.
Productivity & Office Tools
Experienced with Microsoft 365 suite (Outlook, Word, Excel, Teams, OneDrive, SharePoint) and Google Workspace (Gmail, Docs, Drive, Meet) for collaborative work and document management.
User & Identity Management
Knowledgeable in Active Directory for account creation, password resets, and group membership management, as well as Microsoft Entra ID (Azure AD) for basic user and group management.
Networking & Scripting
Basic understanding of IP addressing, DNS troubleshooting, VPN client setup, and network drive mapping. Entry-level scripting skills with PowerShell for user management and troubleshooting tasks.
Proficient in providing first-level technical support, diagnosing and resolving hardware, software, and network issues, and managing support tickets using ticketing systems.
Windows Systems Administration
Experienced in supporting Windows-based operating systems, Microsoft 365 applications, and managing user accounts and password resets.
Remote Support Tools
Skilled in using various remote support tools such as TeamViewer, AnyDesk, Remote Desktop Protocol (RDP), LogMeIn, and ConnectWise Control for efficient remote troubleshooting and assistance.
Ticketing & ITSM Tools
Proficient in using various ticketing and ITSM tools including Zendesk, Freshdesk, ServiceNow, Jira Service Management, and HaloPSA for efficient issue tracking and resolution.
Productivity & Office Tools
Experienced with Microsoft 365 suite (Outlook, Word, Excel, Teams, OneDrive, SharePoint) and Google Workspace (Gmail, Docs, Drive, Meet) for collaborative work and document management.
User & Identity Management
Knowledgeable in Active Directory for account creation, password resets, and group membership management, as well as Microsoft Entra ID (Azure AD) for basic user and group management.
Networking & Scripting
Basic understanding of IP addressing, DNS troubleshooting, VPN client setup, and network drive mapping. Entry-level scripting skills with PowerShell for user management and troubleshooting tasks.
Languages
EnglishFluent
Project history
Provided first-level technical support, resolved hardware and software issues, managed support tickets, and supported Windows-based systems and Microsoft 365 applications.
Handled technical issues including Citrix Servers, Active Directory management, PowerShell scripting, and various Microsoft technologies such as Office365 and Lync Server.