04/16/2025 updated
100 % available
Experienced Virtual Assistant with Administrative and Customer Support Expertise
Ikeja, Nigeria
Only remote
BSc in Computer ScienceCalendar ManagementCustomer Relationship ManagementServicio al ClienteCustomer Communications ManagementData ManagementDocument ProductionE-CommerceGoogle CalendarLiveChatProject ManagementShopifyStreamlineTravel CoordinationAtlassian TrelloZoho Office Suite
Administrative Support
Expertise in managing executive schedules, streamlining operations, and resolving client inquiries efficiently.
Customer Service
Skilled in handling customer inquiries and complaints across various channels, achieving high satisfaction rates.
Project Management
Proficient in using tools like Trello and ClickUp for tracking project progress and meeting deliverables.
CRM and eCommerce
Experience with CRM tools like Zoho, Freshdesk, HubSpot, and eCommerce platforms such as Shopify.
Data Management
Competence in document preparation, data management, and using tools like Notion, Google Drive, and Microsoft OneDrive.
Scheduling and Coordination
Proficiency in calendar management, appointment scheduling, and travel coordination using tools like Calendly and Google Calendar.
Communication Tools
Familiarity with customer support tools like Zendesk and LiveChat for efficient client communication.
Expertise in managing executive schedules, streamlining operations, and resolving client inquiries efficiently.
Customer Service
Skilled in handling customer inquiries and complaints across various channels, achieving high satisfaction rates.
Project Management
Proficient in using tools like Trello and ClickUp for tracking project progress and meeting deliverables.
CRM and eCommerce
Experience with CRM tools like Zoho, Freshdesk, HubSpot, and eCommerce platforms such as Shopify.
Data Management
Competence in document preparation, data management, and using tools like Notion, Google Drive, and Microsoft OneDrive.
Scheduling and Coordination
Proficiency in calendar management, appointment scheduling, and travel coordination using tools like Calendly and Google Calendar.
Communication Tools
Familiarity with customer support tools like Zendesk and LiveChat for efficient client communication.
Experience
Professional experience5 - 10 years
Freelancer since2019
Languages
EnglishNative speaker
Project history
Providing administrative and customer support for an eCommerce business, managing inquiries, processing orders, and creating reports to improve business strategy.
Developed social media content strategies, tracked project progress, and assisted with data analysis for decision-making.
Organized outreach programs to promote customer satisfaction and quality service in private organizations.