11/28/2022 updated
PB
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Project Manager PMO Project Manager IT Consulting
Pune, India
Worldwide
BachelorsSummary Highly skilled and motivated Program manager with over 13 years of rich experience in IT Project management, solutions implementation and Infrastructure service delivery. Working experience with BFSI, IT Products, Telecom and Healthcare portfolios and exposure to international markets. Expertise Infra Project / Service Delivery:
- IT Transformation, IT infrastructure Digitization, DevOps Projects, Cloud
- Blockchain, Virtual HSM’s, HSM’s, ledger security
- Service Delivery, Service Management, Vendor/ Resource management
- SaaS, IaaS, Pre-Sales, RFP’s, RFQ’s, SOW. P&L statements, Budget and Sourcing
- SoW Document, RACI Matrix, Kick Off approaches, salesforce
- Organizational Design and Development, Workflow, RCA
- Project Methods: Agile, Waterfall, SDLC, Kanban
- Storage SAN/ NAS – EMC, NetApp
- Backup: IBM TSM, Symantec Netbackup
- Compute: Windows, Linux, VMWare, Hyper-V
- Database: SQL, Oracle
- Web development VB.NET, C#, .NET Framework, JAVA
- Cloud – GCP, Azure, AWS - Reshift, Rehost, Replatform, and Retire
- Application server management – IIS, Tomcat, Jboss, Apache
- Scripting - batch, PowerShell, exposure to Python
- Server administration – Commissioning, de-commissioning, patch updates, DFS
- Data analytics, IT Security, and Compliance
- Tools: ServiceNow, MS Project, Jira, Solarwinds, Wrike, Clickup, PowerBI, Tableau
- ITIL V3 Service Management Certified
- SNIA - Storage essentials
- NetAPP data protection, ISO 27000 Audits, IT Security basics
Experience
Professional experience10+ years
Languages
GermanBasic knowledgeEnglishNative speaker
Project history
- Successfully delivering Cloud Transformation Programmes
- Nurture the accounts, help clients delivering variety of projects
- Managing Cloud (AWS / GCP) SaaS projects across APAC, UK and US
- Overall Project Management: responsible for the management of the scope, timeline, effort, resources, and quality for the projects. Develop and execute overall project plan, identify and schedule project deliverables, milestones, required activities and tasks.
- Project Governance: Comply client defined project governance, policy and procedures. Co-chair the project working group meetings with System Integration vendor project managers. Facilitate project steering committee meetings
- Stakeholder Management: Coordinate among the client and vendors to ensure collaboration, and in turn the expected progress and quality of the project delivery
- Scope Management: Manage all changes to the agreed scope with impact assessment, effort and timeline estimate, approval from the Management, etc.
- Reporting and Communication: Measure, monitor, and report progress to various stakeholders, including senior management, with the right quality and consistency in content. Implement project communication plan and review status reports
- Risks and Issues: Manage overall project risk, implement risk mitigation plan, track risk aging, work through escalations
- Audit: assist in internal and external audit
- Solution Implementation: Drive the sprints with smooth orientation and active collaboration
- Updation of different metrices – RACI, workflow, project reports, etc.
- Business case preparations
- Managing IT projects across APAC and UK
- Delivering high quality IT / cloud migrations from inception till successful delivery
- Proactive project planning and driving including agenda setting and timelines, leading internal and external discussions, task management and monitoring deadlines
- Serve as a primary point of contact for client/counsel including management of expectations and development of processes to successfully meet client end goals
- Work collaboratively with multiple teams to ensure seamless completion of tasks and handoffs
- Engaging with internal – external stakeholders, and service providers
- Collaborating closely with internal IT teams on projects and processes which may impact service delivery
- Work to ensure a quality product and delivery of all work via QC checklists within established timeframes
- Manage project staffing and resource allocations with budgets
- Identify risk and work with team to implement processes to mitigate.
- Proactive communication with client, ensuring all client requirements are met and reports are submitted on time
- Ensuring all the key metrices are met including productivity, utilization, quality score, attendance, adherence to timelines
- Lead overall IT Infrastructure projects for TDS across region
- Manage the infrastructure solution deliveries in UK and APAC
- Provide expert advice for Infrastructure Systems and cloud applications from a strategic and operational aspect
- Analyze Change management, Incident management and Problem management reports for better service delivery
- Oversee solution delivery to ensure that end user problems are resolved in a timely and effective manner, enabling users to access needed information and utilize technology resources effectively.
- Co-ordinate with key stakeholders such as Solution Architects, Transition Managers, Commercials team, SMEs to gather inputs and articulate them in the response
- Develop and maintain comprehensive documentation, including: operations guidelines and procedures, inventory checklists, deployment guides, budget information, training guides and support materials.
- Facilitate equipment, services, and software purchases and implementation; and manage inventory and licensing reconciliations for global command center
- Conduct research and make recommendations on hardware and software products, services, protocols, and standards.
- Accountable for all service level agreement with related vendors
- Make sure all the IT operations working smoothly
- Monitoring the infrastructures team's capacity to manage the workload
- Provides complex metrics and reporting support to all relevant stakeholders.
- Proactively identifies potential issues, drives resolution to avoid customer impact, and facilitate continuous improvement
- Deliver high customer satisfaction
- A high level of customer facing time, requirements gathering, architecting solutions, presenting internally and externally to customers.
- Experience supporting sales opportunities through their life cycle including qualification, discovery, solution design, customer presentations, business case development & RFP Responses.