Consultant - Freelance (PMO)

E.ON Digital Technology GmbH

Energy, Water & Environment

HR systems transformation programme – migration to Oracle HCM & SAP, from planning through testing, migration and go-live to hypercare, with multiple parallel workstreams.

Programme steering & governance:

• Structured the programme across parallel workstreams

• Built reporting structures for management and the steering committee

• Standardised ways of working and ensured quality of decision papers and governance artefacts

Planning & control:

• Managed risks, dependencies and open items across workstreams

• Coordinated planning and tracking of testing, migration and go-live

• Supported resource, capacity and effort tracking and forecasting

Stakeholder coordination:

• Coordinated dependencies with Oracle HCM and SAP experts and business units

• Ran regular alignment sessions and workshops

• Organised access and role processes for project members and external providers

Process improvement:

• Optimised Jira and Confluence structures for transparency and traceability

Hypercare (current):

• Following up incidents and tickets in ServiceNow with Oracle HCM/SAP experts and support teams

• Supporting daily hypercare meetings: status of open tickets and blockers, decisions and action items

Tools: Jira, Confluence, ServiceNow, MS Project, SharePoint, MS Office

Consultant - Freelance (PMO)

Acent AG

Government and Public Services

National travel protection fund project in the public sector – PMO support for project leadership in the service management and workstream area, plus design of an automation concept for consumer reimbursement requests.

Reporting & governance:

• Owned weekly reporting of project progress to senior public sector stakeholders

• Maintained an internal decision register and supported transparent alignment and approval processes

• Prepared decision documents for management

Project coordination:

• Created and tracked minutes and task lists, and followed up on function-critical work packages

• Supported the reimbursement lead with daily tracking of service providers' tasks

• Developed and introduced a structured checklist for progress control and prioritisation

Process analysis & automation:

• Designed an automation approach for two function-critical mailboxes handling consumer reimbursement requests

• Analysed email categorisation and identified concrete automation potential

• Developed a semi-automated processing approach, incl. process analysis and technical requirements

• Presented the concept to management and refined it based on feedback

Stakeholder coordination:

• Coordinated with internal teams and external service providers on solution development

• Supported quality assurance and documentation

Automotive Consultant - Freelance (Product Owner and Scrum Master)

P3 Romania

Automotive & Vehicle Manufacturing

OEM test system development in an agile environment – development and validation of xTS (eXtended Test System) solutions, delivering testing services as a third-party provider for OEMs, in close collaboration with P3 teams in Germany.

Product ownership & delivery:

• Led development and validation of xTS solutions for OEM testing services

• Developed a project plan in MS Project to meet Google Automotive certification deadlines and deliver milestones on time

• Implemented a test defect management system to reduce turnaround times and improve testing efficiency

Agile team leadership:

• Took on the Scrum Master role: ran daily stand-ups and optimised the team's workflow

• Managed task workflow with Kanban, prioritising dynamically to ensure steady progress

• Monitored team health and performance through regular feedback loops

• Increased productivity by applying agile best practices and fostering ownership

Stakeholder communication:

• Aligned testing methods with P3 teams in Germany to ensure consistent quality standards

• Delivered weekly progress reports and addressed key stakeholder questions promptly

Certification: SAFe Scrum Master and SAFe Product Owner/Product Manager (12/2024)

Tools: MS Project, MS Office

Consultant - Freelance (PMO)

Operational Services GmbH & Co. KG

Internet & IT

IT project support in a corporate environment – PMO for ServiceNow and audit projects using a hybrid methodology, with reporting to the client and the steering committee.

Reporting & governance:

• Created weekly status reports and presentations for the client

• Monitored progress and prepared management information for the steering committee

• Maintained weekly/bi-weekly status updates for clients

Planning & control:

• Owned project planning and tracking, including key milestones in MS Project

• Revised quality gate checklists and deadlines

• Worked with programme managers on creating and managing project budgets

• Maintained monthly budget documents and provided management with a budget overview

Project coordination:

• Actively contributed to ServiceNow and audit projects

• Prepared and steered kick-off meetings and presentations

• Owned minute-taking, scheduling, follow-ups and escalations

• Addressed a wide range of project team needs and issues

Tools: MS Project, MS Office (Excel, PowerPoint, Word, Outlook, OneNote, Teams), Webex, SharePoint

Project Management Officer (PMO)

Bosch Service Solutions

Internet & IT

Multiple internal digitalisation and IT projects – central PMO support for around 20 project managers in an international department, from project set-up and documentation to meetings and senior management communication.

Project support & coordination:

• Supported around 20 project managers in day-to-day operations – from minute-taking and scheduling to occasionally steering meetings

• Supported the development of scope and timeline for a Type B project

• Followed up with department heads, joined risk discussions and acted as first point of contact for project managers on support topics

Events & communication:

• Organised a global kick-off meeting in Stuttgart with 20 colleagues on-site from Europe, North America and Asia-Pacific, plus remote participants

• Created the kick-off presentation and presented the organisational topics

• Communicated regularly with senior management and leadership

Documentation & tools:

• Created and maintained Confluence pages for all new department projects, incl. milestones, documentation and minutes

• Tracked action items in Excel and later migrated them to Jira

• Owned Teams channel management for multiple projects: folder structure, SharePoint links, task overview

• Improved existing templates and tools to optimise the team's daily work

Tools: Jira, Confluence, MS Teams, SharePoint, MS Office

Global IT Help Desk Consultant 2nd Level

Bosch Service Solutions

Internet & IT

Global 2nd level IT support for Skype and MS Teams across DACH, APAC and North America – incl. team lead, training and deputy queue owner responsibilities.

Support & escalation:

• First point of contact for all Skype-related global issues, resolving technical and user-specific questions across regions

• Logged, tracked and resolved orders, inquiries, malfunctions and problems, documenting new solutions for the wider team

• Provided escalation support to 1st level colleagues across DACH, APAC and NA

• Extended remit to 2nd level support for MS Teams

Team leadership:

• Led the global Skype team for close to a year, dividing tasks and building an effective work strategy during a period of limited trained headcount

• Appointed deputy for the Skype global queue after the introduction of a Global Competence Owner model – primary contact for technical issues and for the product owner

• Moderated bi-weekly alignment meetings with 3rd level colleagues

Training:

• Owned onboarding training for new hires and periodic refresher trainings on new Skype functionality

• Designed and delivered training programmes for 1st level colleagues in Timisoara, Berlin, Manila and Chengdu

• Trained several 2nd level colleagues who became shared capacity in the global queue

IT Help Desk Agent (DACH Region)

Bosch Service Solutions

Internet & IT

1st level IT support for Bosch users and business partners across the DACH region – in German, via phone, email and remote support tools.

Support & problem solving:

• Delivered front-line technical support to users and business partners across Germany, Austria and Switzerland

• Diagnosed and resolved complex software issues on user workstations, maintaining a consistently high standard of customer service

• Identified root causes of faults and defined the steps required for resolution

Achievement:

• Achieved the highest solution rate across the DACH region project in the three months before being selected for the 2nd level Skype role

PMO & Programme Consultant | IT & Transformation Projects | SAFe Scrum Master & Product Owner

Profile attachments

About me

Experience

Languages

Project history

Consultant - Freelance (PMO)

Consultant - Freelance (PMO)

Automotive Consultant - Freelance (Product Owner and Scrum Master)

Consultant - Freelance (PMO)

Project Management Officer (PMO)

Global IT Help Desk Consultant 2nd Level

IT Help Desk Agent (DACH Region)

Certificates

Contact form