10/20/2026 updated
100 % available
PMO & Product Manager
Bologna, Italy
Only remote
MA in Italian Studies (110/110 cum laude), University of Bologna (2015-2019)About me
Freelance project and product manager in Bologna. Five years between clients, users and dev teams. I map how people really work, turn it into clear requirements and see it through to release.
Agile MethodologyAtlassian JiraProduct ManagementRequirements Management
Project Management & PMO
IT PMO in the Financial Services unit at Capgemini: progress and cost tracking across parallel banking-software projects, periodic reports to management, progress reviews flagging deviations, risks and issues to project managers. Teams split between Italy and India, English as working language.
Product Ownership & Delivery
Product Owner on a B2B corporate travel booking engine: turned the needs of clients, Customer Service and suppliers into specs and acceptance criteria, planned phases and releases, ran demos for stakeholders, and adapted the agile method each time the development team changed. Owned the integration of a travel insurance provider into the platform.
Discovery & Process Redesign
Ran sessions with Customer Service managers and team leaders to map the custom travel request flow, then redesigned it inside the CRM used by several hundred operators, through to release.
AI Products
Product Owner at an early-stage NLP startup (2020-2022), years before ChatGPT: built the testing workflow from scratch, evaluated the model’s answers up to 90% accuracy, gathered feedback from enterprise clients and followed a proof of concept for a new client. Today I use Claude daily and have automated my own workflows with it.
Tools
Jira, Confluence, Microsoft 365, Claude.
Experience
Professional experience5 - 10 years
Freelancer since2026
Languages
EnglishFluentItalianNative speaker
Project history
Process design: mapping and documenting workflows (lead generation, outreach, print materials), automating with AI where applicable. Qualitative research with museum directors and public administrators: protocol, interviews, analysis.
B2B corporate travel platform (flights, hotels, trains). Translated needs of clients, Customer Service and suppliers into specs for developers. Managed supplier integration with travel insurance provider and redesigned the custom requests flow based on discovery interviews with Customer Service managers.
PMO in the Financial Services unit (banking software), governance team: cost control and progress tracking across multiple parallel projects. Periodic reports to management, budget and spending forecast monitoring, progress reviews, and coordination of Italy-India teams on Jira and Confluence.