Manager

* Overseeing day-to-day operations including workload status and production levels.

* Implementations.
* Quality Control and Utilization Management.
* Managing service operations for rendering and achieving Quality services; providing first
line support by delivering quality output and ensuring minimum TAT.

* Leading, training & monitoring the performance of team members to ensure efficiency in
meeting individual & group SLA targets.
* Workforce management and retention improvements.
* Data management, analysis and reporting responsibilities.

* Effective internal and external communication efforts to promote transparency and
integrity.
* Employee performance improvement workshops.
* Analyzing business potential and portray scope of improvement.

* Designing SOPs and Job Aids.
* Reporting on POWER BI and Tableau platforms other than spreadsheets.
* Sound knowledge of U.S. Insurance backend processes like Policy Checking, Certificate
Issuance, DBR, Claims and Endorsements.

PROJECTS HANDLED
* Help Desk Dashboard Application.
* QuickBase Work Management Dashboard.