12/13/2023 updated

PR
100 % available

Director, Project Manager & Team Manager, Program Manager, Scrum Master, Agile coach

Riyadh, Saudi Arabia
Only remote
B.Tech
Riyadh, Saudi Arabia
Only remote
B.Tech

Profile attachments

CV - Prasanna Raya

DCOsHTMLJavaScriptExtensible HyperText Markup Language (XHTML)Adobe DreamweaverAgile MethodologyApache TomcatAtlassian ConfluenceAtlassian JiraHTML5Bootstrap (Software)Cascading Style Sheets (CSS)DatabasesSoftware Design DocumentsWeb DevelopmentMarkup LanguagesEclipse (Software)Sync (Unix)System MonitorWeb ServersjQueryMicrosoft Visual StudioMicrosoft SQL ServersScrum MethodologySystems Development Life CycleMicrosoft Power BISoftware SafetySoftware Requirements AnalysisSystems ArchitectureAtlassian TrelloExtensible Markup Language (XML)Pegasystems PegaEnterprise Application Platform
SCRUM, Scrum Master, JIRA, Confluence, Dreamweaver, Agile Methodology, Bootstrap, CSS3, CSS, Confluence, DCOs, data presentation, Database, Eclipse, Enterprise Applications, XHTML, XML, HTML, HTML5, User Interface, Jira, jQuery, JavaScript, Markup Languages, PowerPoint presentations, MS Visual Studio, Windows XP, Windows 7, MONITORING SYSTEMS, Pega, Power BI, design document, Requirements Definition, patch management, Sync, System Architect, SDLC, Trello, Web Developer, Web Servers

Experience

Professional experience5 - 10 years
Freelancer since2014

Languages

EnglishGood

Project history

Project Manager

ESS

Project Manager

DBS Tech
Application: Transaction Disputes

Description: A disputed transaction is one where a customer questions the validity of a transaction
initiated through his/her registered Debit/Credit Card account. Customers may report to enquire a
disputed transaction to the customer support through the Chat bot in the application.
Initially the automated answers by the chat bot and after based on the customers queries CS team
provide the answers. In this application, the customer can submit proofs and documents if needed.
Based on the customer's account and transaction, the automated conversations will happen.
Roles and Responsibilities:
* Created Project Charter and Risk Mitigation.
* Worked on BDS creation and budgeting.
* Created insightful Reports, personalized Dashboards, Roadmaps using Power BI in graphical
representation.
* Managed regular build releases, deployments, and sprint Releases
* Documented workflow and reported to upper management on a bi-weekly basis during meetings.
* Managed deliverables for a team of 15-25 developers (including Testing team) where 60% of the
team is in other locations.
* Making Project Plannings, Resource Management.
* Motivated and trained resources in accordance when required.
* Make sure the teams Estimated and completed Velocity values are nearby.
* Leading the squads and Scrum of Scrums.

Participates in the design, implementation and distribution of operating procedures.
List of POCs developed under my management:
Smart Disputes of Payments, Claims of Insurance, Know Your Customer, Tender Notification,
Customer Relationship Management, Online ticket booking, E-commerce portal replica, HR Onboarding.

Director

Startup Company (Non-IT); Trendy Gardeners

Project Manager & Team Manager

People Tech

Product Manager & Team Manager

PeopleTech Group
Application: ApplicantTrackingSystem

Description: An ATS is a long-term investment in how you intend to manage and grow your recruiting,
essential that an ATS is capable of automating time-consuming recurring tasks to enable your
recruiting process to be more efficient and help you build a rapport with your contacts.
The main features of ATS are, Customizability, Mobile Functionality, Calendar Sync with a Meeting
Scheduling Tool, Sourcing Tools, Browser Extension.

Roles and Responsibilities:
* Managed weekly deployments, using scrum methodologies.
* Motivated and trained resources in accordance with project schedules
* Resolved numerous interdepartmental workplace disputes amicably, to increase team efficiency
* Ensures issues are identified, tracked, reported on and resolved in a timely manner
* Assists in enforcement of project deadlines.
* Participates in the design, implementation and distribution of operating procedures. Develops
functional specifications and system design specifications for project engagements
* Managed QA and Engineering team of 10-15 resources (developers and analysts).
* Worked with deployments and UAT Testing teams to reach correct timelines.
* Performed DCOs, Requirements gathering, lead test strategies.

Scrum Master & Project Tech. Manager

Virtusa Polaris; NTT Data; Hanover Insurance Group
Application: Smart Investigate for Payments
Pega Smart Investigate for Payments, financial institutions gain the industry's smartest, most
flexible solution for rapidly resolving investigations and customer inquiries. Smart Investigate
gives your relationship managers, service representatives and operational teams the power to
differentiate your services, empowering them with dynamic process automation and intelligent data
presentation delivered across every channel.
Roles and Responsibilities:
* Ensured products met or exceeded client expectations. Excelled at gathering feedback and
requirements.
* Prepared, implemented and managed Project Plan, QA Plan and Development/QA schedules
* Kept project on schedule and within budget while serving as project leader.
* Worked as a key resource to architect, engineer, and support in the IT project.
* Inspired Agile technical project teams to high levels of performance and quality to provide
exceptional business value.
* Managed project elements for multiple initiatives from initial planning to project rollouts.
* Designed, documented and executed maintenance procedures, including system upgrades and patch
management.
* Increased IT productivity, efficiency, agility and responsiveness, leading team of seven.
* Resolved implementation and operation issues with product manufacturers.
* Conducted SCRUM Ceremonies with team members & client-side teams.
* Worked with the offshore team to create UI flow scenarios and PowerPoint presentations for the
Business.

Environment: Agile Methodology, JIRA tool, PRPC 7.3.1v, Windows XP and Windows 7.
NTT Data Role: Scrum Master
Client: Hanover Insurance Group May 2015 - May 2017
Application: Risk Point of Sale
Role: Senior Software Engineer

Description: This system is designed to issue the insurance policies through the process (workflow)
for the customers of Hanover Insurance Group.
Responsibilities:

* Prepared high level design document from requirements
* Implemented critical work flows part of day to day business operations the workflows are crucial
to success of the system, especially considering the volume.
* Developed activities, steps, methods and error handling.
* Involved in Integration - connecting to disparate systems internally and external to the
organization.
* Designed and implemented complex user interfaces using Sections, Harness and HTML stream rules.
* Worked on DB mapping, remote DB connection, and other DB related operations.

Senior Consultant

Virtusa Polaris

Senior Consultant

NTT Data Inc.

Sr. Architect

NTT Data; Hanover Insurance Group
Application: Customer Account and Activity Management System.
Role: Senior Software Engineer
Description: CAAMS system is a centralized repository for storing the policies information
from different systems like raters information, performer assignment service.
Responsibilities:
* Client Interactions to define and gather business requirements and providing appropriate
technical consultancy.
* Creating Rulesets and classes for the application with the help of Architect's.
* Creating rules like Properties and Activities for the concerned classes.
* Creating User Interface through Harness and Section rules.
* Involved PRPC deployments.
* Implementing and sending correspondence to different work parties using Notify shape and Activities
.
* Defined PRPC components like Decision Tables, Decision Tress and Declare Expressions.


Web Developer profile Key Work
* URL: www.expresstv.in
* URL: www.eyecatch.co.in
* URL: www.artattelangana.org
* URL: www.socialdna.in
* URL: www.corporatesinn.com
* URL: www.shinedatasolutions.com
* URL: www.eximtrack.com
* URL: www.deccanengineering.in
* URL: www.samsungipepabx.com and more.

Senior Consultant

JSD Data Infotech

Web Developer

ARKA INDUSTRIAL MONITORING SYSTEMS PVT. LTD.

Lab Programmer

Narayana Engg. College

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