12/13/2023 updated
PR
100 % available
Director, Project Manager & Team Manager, Program Manager, Scrum Master, Agile coach
Riyadh, Saudi Arabia
Only remote
B.TechDCOsHTMLJavaScriptExtensible HyperText Markup Language (XHTML)Adobe DreamweaverAgile MethodologyApache TomcatAtlassian ConfluenceAtlassian JiraHTML5Bootstrap (Software)Cascading Style Sheets (CSS)DatabasesSoftware Design DocumentsWeb Development
SCRUM, Scrum Master, JIRA, Confluence, Dreamweaver, Agile Methodology, Bootstrap, CSS3, CSS, Confluence, DCOs, data presentation, Database, Eclipse, Enterprise Applications, XHTML, XML, HTML, HTML5, User Interface, Jira, jQuery, JavaScript, Markup Languages, PowerPoint presentations, MS Visual Studio, Windows XP, Windows 7, MONITORING SYSTEMS, Pega, Power BI, design document, Requirements Definition, patch management, Sync, System Architect, SDLC, Trello, Web Developer, Web Servers
Experience
Professional experience5 - 10 years
Freelancer since2014
Languages
EnglishGood
Project history
Application: Transaction Disputes
Description: A disputed transaction is one where a customer questions the validity of a transaction
initiated through his/her registered Debit/Credit Card account. Customers may report to enquire a
disputed transaction to the customer support through the Chat bot in the application.
Initially the automated answers by the chat bot and after based on the customers queries CS team
provide the answers. In this application, the customer can submit proofs and documents if needed.
Based on the customer's account and transaction, the automated conversations will happen.
Roles and Responsibilities:
* Created Project Charter and Risk Mitigation.
* Worked on BDS creation and budgeting.
* Created insightful Reports, personalized Dashboards, Roadmaps using Power BI in graphical
representation.
* Managed regular build releases, deployments, and sprint Releases
* Documented workflow and reported to upper management on a bi-weekly basis during meetings.
* Managed deliverables for a team of 15-25 developers (including Testing team) where 60% of the
team is in other locations.
* Making Project Plannings, Resource Management.
* Motivated and trained resources in accordance when required.
* Make sure the teams Estimated and completed Velocity values are nearby.
* Leading the squads and Scrum of Scrums.
Participates in the design, implementation and distribution of operating procedures.
List of POCs developed under my management:
Smart Disputes of Payments, Claims of Insurance, Know Your Customer, Tender Notification,
Customer Relationship Management, Online ticket booking, E-commerce portal replica, HR Onboarding.
Description: A disputed transaction is one where a customer questions the validity of a transaction
initiated through his/her registered Debit/Credit Card account. Customers may report to enquire a
disputed transaction to the customer support through the Chat bot in the application.
Initially the automated answers by the chat bot and after based on the customers queries CS team
provide the answers. In this application, the customer can submit proofs and documents if needed.
Based on the customer's account and transaction, the automated conversations will happen.
Roles and Responsibilities:
* Created Project Charter and Risk Mitigation.
* Worked on BDS creation and budgeting.
* Created insightful Reports, personalized Dashboards, Roadmaps using Power BI in graphical
representation.
* Managed regular build releases, deployments, and sprint Releases
* Documented workflow and reported to upper management on a bi-weekly basis during meetings.
* Managed deliverables for a team of 15-25 developers (including Testing team) where 60% of the
team is in other locations.
* Making Project Plannings, Resource Management.
* Motivated and trained resources in accordance when required.
* Make sure the teams Estimated and completed Velocity values are nearby.
* Leading the squads and Scrum of Scrums.
Participates in the design, implementation and distribution of operating procedures.
List of POCs developed under my management:
Smart Disputes of Payments, Claims of Insurance, Know Your Customer, Tender Notification,
Customer Relationship Management, Online ticket booking, E-commerce portal replica, HR Onboarding.