Profileimage by Prasanta Roy Senior Telecom IT professional from KualaLumpur

Prasanta Roy


Last update: 08.12.2016

Senior Telecom IT professional

Graduation: MBA in Information technology
Hourly-/Daily rates: show
Languages: English (Full Professional) | Hindi (Full Professional) | Spanish (Elementary)


Collaborative IT technophile with more than 18 years of achievement in leveraging technology to drive organizational growth, performance and profitability in telecom IT. Over these years I had the chance to associate with top notch CSP’s viz. Vodafone, Telstra, America Movil, Cable & Wireless, Hutchison, Ooredoo, Vimplecom, PT. Telkom group while working in multicultural environment across geographies like North America, Latin America, Africa, Asia Pacific and Oceania. Presently I am associated with Ericsson for South East Asia and Oceania, in Operational Services (ADM and Managed services).
I have held various positions in a progressive career and had the opportunity to contribute in operator’s organization as well as in vendor organization. My success is driven by my ability to build genuine connections with people at all levels, motivating team members and peers to achieve consistently higher levels of success while creating relationships of trust and confidence with clients. My main focus has been on cost optimization, raising the ROI of IT & expanding business impact. I am looking forward to taking up higher responsibilities and senior management roles.


Project history

Principal Consultant – Managed Services & ADM; Ericsson,
Region of South East Asia and Oceania; 
Base Location: Malaysia
April 2015 – Till date
I’m responsible for business development/Pre sales in Managed Services and ADM solutions around IT & Cloud products by conducting workshops, creating value propositions and business cases. I work closely with key account teams in developing account strategy and with customers to ensure success. In my new role I’m also responsible for delivery for the accounts post sales where my emphasis is more on governance, risk and compliance. I also have extended support to lead some RFIs/RFPs in the region around operations services playing engagement lead.
Selective accomplishments (Deals Won):
  • Leading ADM and MS engagement with Ooredoo global customer Unit for Indosat and creating delivery plan. (3.5 M USD for ADM)
  • Supported Vimplecom Global customer unit for Banglalink BSS modernisation deal and subsequently setting up delivery strategy for legacy systems and to be architecture post go live. (30M USD for ADM and MS)
  • Setting up ADM delivery model for Bangladesh Grameenphone BSS
  • MS and ADM contract renewal and negotiations for UMobile Malaysia (4.5 M USD)
Head of IT MS Solution – Engagement Practise, Managed Services; Ericsson,
Region of South East Asia and Oceania; 
Base Location: Malaysia
December 2013 – June 2015   
I was responsible for designing MS IT solutions around Managed Mobility, Service Operations center, CVM, Analytics, IoT, Managed Security, Customer Experience Management, TV/media, cloud operations, Managed OSS product suite to operators and Key accounts in the region. In my role I work extensively with virtual teams of Ericsson global delivery centers located in India and China to make sure there is seamless handover between sales and delivery using proper tools and processes. Consistent achievements of revenue targets for two consecutive years.

·  Selective accomplishments:
  • Leading services engagement with customer and worked with multiple internal BU’s in designing the solution and delivery for CDN for biggest Australian Operator
  • Support CEM and Analytics opportunities across region (Use Telco vertical specific Customer Care, Service Operations & Marketing domain expertise to seek out new opportunities and expand / enhance existing opportunities to build the pipeline and drive pursuit in the targeted customer units)
  • Leading a group of IT consultants for Telenor One Asia converged operations (Service operations centre) in line with Telenor’s 2020 vision.
  • I was responsible for solution design for operations Telin Malaysia MVNO
  • Responsible to build client solution around operational process readiness using OSS tool set for the biggest telecom operator in Vietnam. Used ITIL and eTOM to achieve desired result.
  • Designing operations assistance program for improving KPIs and SLAs for one of the largest operator of Indonesia
  • Responsible for conducting various workshops around cloud operations (SDN/NFVi)
across the region with major operators showing them the people, processes and tools needed in operational setup.
  • Setting up cloud operations plan and transition plan of legacy applications to cloud for one of the biggest operator in Australia
  • Setting up PoC for connected ships in Indonesia
IT Transformation Head, Vodafone Ghana, June 2011 – July 2013
Primarily, my responsibilities included designing IT roadmap, devising strategies and leading transformation to achieve digitalization. In coordination with senior executives of cross functional units, I identified gaps and devised a plan of action to fulfil them. I spearheaded project board meetings and steering committee presentations. To enhance operational efficiencies, I performed an organization and management capability assessment of technology; analysed the actual state of affairs at IT and developed overall IT strategy; implemented IT Service Management.
With focus to achieve objectives, I developed IT budget planning with CIO & CTO (Capex/Opex) and key hiring strategy.  I provided assistance to Ghana team for developing a long term strategy across BSS and OSS keeping in mind that VF Ghana is triple play operator (GSM, Fixed and ADSL/Internet Cafe); led CRM implementation, billing and charging as per VF group roadmap. I was also involved in CLM consultation; management of key Suppliers and relationship (CelFocus, Alcatel Lucent, IBM, Accenture & Tech Mahindra). I was instrumental in rolling out multiyear transformation programs for Vodafone Ghana (25 million USD program)
·           Selective Accomplishments
  • CRM (Siebel 8.1) implementation bought a paradigm shift in way customer service was working. It helped to on board customers from various channels and helped in customer retention also.
  • BI/DWH got business instant access to reports, dashboards and analysis enabling senior management to take informed decisions.
  • SurePay (Alcatel Lucent) IN system upgrade to manage increasing sub base with additional features resulting in higher revenues by adding capability and new features.
  • Dealer Management launch helped sales channel to realise immediate benefit by eliminating dealer issues on commissions and tracking dealer performance
  • Better inventory and ways of working for field team by adding field force automation capabilities in turn improving customer satisfaction.
  • Running Billing RFI and RFP leading to billing transformation.
  • SAP implementation: Facilitated new ways of working for HR and commercial team by aligning with VF group roadmap resulting in operational efficiency and lesser cost of maintenance.
Head IT, Vodafone India, Oct 2006 – June 2011
As Head IT, I was accountable for overall IT (Managing a subscriber base of 45 million for eastern part of India and leading over 150 team members virtually) operations and transformation projects impacting eastern region. I was reporting functionally to the India CIO and operationally to regional business operations director.  Since joining the subscriber base jumped from 1.1 million to 35 million before taking up new role within the organization.
·           Selective Accomplishments
  • Convergent Billing implementation (AMDOCS):  I was part of core team in billing vendor evaluation and was involved in creating roll out plans and conducting business workshops across various operations.
  • DWH implementation & operations (130 million sub-base): Identified core issues of legacy data warehouse; drove & managed operation of the Enterprise Data warehouse (50+ terabyte, 120+ servers and 100+ terabytes capacity of multiple Oracle BI Marts) & Implement innovative ideas in BI, Analytics Campaign management & MIS. Headed a team with strength of 80+ of Vodafone and multiple service partners like IBM, TCS & others. Ensured efficient operations of multiple MIS applications used by 8K+ users and 2K+ reports smooth operations of COGNOS and Analytics (SAS E-Miner) based application for better decision making.
  • Virtualization: Reduced number of terminal servers, moved to IBM blade servers using Citrix and Enterprise infrastructure to VMware. This led to 67% operational efficiency and cost savings.
  • DC roll out: Was in charge of DC roll out and management for 4 new DC in Eastern India with average size of 5000 sq. ft. and worked for relocation of regional DC to a new site.
  • MNP and 3G implementation: Oversee the MNP project and workshop with business on how to avoid problems and use the system to Vodafone’s benefits. Looked after PCRF (NSN Charge @one) integration with the prepaid platform integration.
  • IBM Outsourcing Transition and Operations Management: It was the biggest telecom outsourcing in 2007 where I played the role of a valued team member in forming and managing SLAs, setting up war room, business interface with IBM to see how C-SAT increases post outsourcing and IT balanced score card. The deal value was over 1 Billion USD.
  • Comptel mediation and provisioning: was in charge the roll out of Comptel mediation and provisioning roll out for eastern part of Vodafone India operations which resulted in operational efficiency, customer satisfaction and better traceability of issues.
Senior Manager IT, Spice Telecom (Idea Cellular), Feb 2006 – Oct 2006
I was responsible for delivery management of all projects and operations during this short stint such as Electronic Voucher Distribution (EVD), various Content Management Portals, launching products and promos, handling billing operation (Post Paid, Interconnect), preparing and maintaining measurable Business Support MIS for a sub base of 3 million customer Implemented IT service management to bring in operational efficiencies. I revamped the reporting structure to enable proper team building, people development and enhancement of skill set to provide an enriching experience and interesting workplace for people.
Manager, Ushacommunications Technologies Limited, Aug 2000 – Sept 2005
Usha Communications Technology Limited develops and supplies customer care and billing, and mediation and interconnect software solutions for operators in fixed, mobile, broadband/IP, cable, and satellite markets across five continents. 
I have taken up various roles depending on requirements of the project and the sales cycle. Although worked mostly in delivery and implementation, I was also responsible for upselling on-site in the form of CRs and other sales.
  •      Selective Accomplishments:
  • Worked as project manager for GSM green field project start-up (Claro, America Movil), Honduras, starting from RFP stage to project go-live including SoW.
  • As a Billing operations lead for Leading Broadband, Internet and Landline MSO(WOW), Georgia, USA where I contributed to reducing billing errors to 0.05% and billing time to 36 hours from earlier 4 days.
  • Offsite delivery head for billing and mediation project of Manitoba Telecom Systems, Canada
  • Business consultant for Ethiopia telecom to do study, customize and migrate legacy billing to Next generation customer care and billing
  • Worked as a business consultant for Cable &Wireless Panama in rolling out next generation customer care and billing solution

Local Availability

Only available in these countries: Malaysia
Profileimage by Prasanta Roy Senior Telecom IT professional from KualaLumpur Senior Telecom IT professional