07/23/2026 updated
100 % available
Pre Sales Specialist & Customer Care Professional
Kairo, Egypt
Only remote
Bachelor's Degree in Linguistics and TranslationAftersalesCustomer ExperienceCustomer AnalyticsCustomer Communications ManagementCustomer IntelligenceCustomer RetentionProfessional Customer ServicesSales DevelopmentSales ManagementChat Customer ServicePost SalesCustomer SupportClient ReportingCross SellingCustomer Processes
Sales & Pre-Sales Skills
Expertise in pre-sales processes including analysing customer needs, identifying sales interests, and providing a smooth customer journey from initial contact to closing. Experience as a Heat Pumps Pre Seller with CRM-based follow-up.
CRM Systems
Proficient use of CRM systems for writing notes, tracking customer interactions, and managing follow-up activities to ensure consistent and efficient customer communication.
Technical Support & Customer Care
Hands-on experience in handling customer escalations and resolving technical issues, gained through a two-year role in technical support customer care at an international company.
Active Communication Skills
Strong active communication abilities applied across customer-facing roles including guest relations, technical support, and sales environments.
Microsoft Office Skills
Practical knowledge of Microsoft Office tools used in daily business operations and reporting tasks.
Guest Relations & Hospitality
Experience as a Guest Relation Officer at an international hotel, including answering guest emails, active communication, and updating daily reports.
Translation (German to Arabic)
Demonstrated translation skills through a freelance project translating the novel Das flussige Land by Raphaela Edelbauer from German to Arabic.
Post-Sales Skills
Knowledge of post-sales processes to ensure customer satisfaction and long-term relationship management after the initial sale.
Expertise in pre-sales processes including analysing customer needs, identifying sales interests, and providing a smooth customer journey from initial contact to closing. Experience as a Heat Pumps Pre Seller with CRM-based follow-up.
CRM Systems
Proficient use of CRM systems for writing notes, tracking customer interactions, and managing follow-up activities to ensure consistent and efficient customer communication.
Technical Support & Customer Care
Hands-on experience in handling customer escalations and resolving technical issues, gained through a two-year role in technical support customer care at an international company.
Active Communication Skills
Strong active communication abilities applied across customer-facing roles including guest relations, technical support, and sales environments.
Microsoft Office Skills
Practical knowledge of Microsoft Office tools used in daily business operations and reporting tasks.
Guest Relations & Hospitality
Experience as a Guest Relation Officer at an international hotel, including answering guest emails, active communication, and updating daily reports.
Translation (German to Arabic)
Demonstrated translation skills through a freelance project translating the novel Das flussige Land by Raphaela Edelbauer from German to Arabic.
Post-Sales Skills
Knowledge of post-sales processes to ensure customer satisfaction and long-term relationship management after the initial sale.
Experience
Professional experience0 - 5 years
Freelancer since2024
Languages
ArabicNative speakerGermanFluentEnglishGood
Project history
Working as a Heat Pumps Pre Seller, analysing customer needs and sales interests, providing a positive customer journey from the beginning, and writing notes and follow-ups in CRM systems.
Handling customer escalations and solving technical issues in a customer care environment.
Active communication with guests, answering emails regarding guest requests, and updating daily reports.