07/01/2026 updated

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IT Project Manager, Scrum Master, Agile Coach

Brasilia, DF, Canada
Only remote
MBA in Project Management
Brasilia, DF, Canada
Only remote
MBA in Project Management

Profile attachments

Resume_Priscila_Guterres_202606.pdf

Agile MethodologyBusiness Process ImprovementOperations ManagementScrum MethodologyScaled Agile FrameworkSoftware Project ManagementCertified Scrum MasterBusiness AgilityKanbanSolution DeliveryService Delivery ManagementIT Project Management
IT Delivery & Operations Leader with 20+ years of experience leading large-scale software delivery, SaaS initiatives, Agile transformations, and strategic operations across global and multicultural environments.

Results-driven and people-focused, I specialize in leading high-performing distributed teams, scaling delivery, and aligning business strategy with execution to deliver measurable results for enterprise clients across Financial Services, Government, Telecommunications, and Technology sectors.

Expertise in IT Delivery Management, Program Management, Service Delivery, Agile Leadership, Digital Transformation, Operational Excellence, and cross-functional teams orchestration.

Proven track record delivering complex solutions while collaborating with Product Managers, Solution Architects, Tech Leads, QA, DevOps, Infrastructure, Data Engineering, UX, and C-level stakeholders to drive predictable, high-quality end-to-end delivery.

Extensive experience working with teams across Canada, the United States, Europe, and LATAM, successfully navigating global and multicultural environments with strong communication, adaptability, and leadership.

Passionate about continuous improvement and Agile methodologies, I thrive in environments that require collaboration, strategic thinking, and execution excellence. My leadership approach is centered on empowering teams, removing obstacles, fostering a culture of trust and accountability, and enabling people to perform at their best.

I’m driven by building strong client relationships, developing leaders, improving operational efficiency, and creating delivery environments that generate measurable business impact and long-term value.

Open to remote global opportunities in Delivery Management, Technical Delivery Management, Program Management, Project Management, Agile Leadership, and Strategic Operations.

Experience

Professional experience10+ years
Freelancer since2024

Languages

EnglishFluentPortugueseNative speakerSpanishGood

Project history

IT Delivery Manager

Act Digital

Internet & IT

1000-5000 team member

● Leading strategic operations on major financial institutions (Sicoob, Mastercard), managing over 700 professionals across multiple projects. Ensured rigorous governance, process standardization, and high-quality delivery within complex banking environments.
● Strategic leadership in building and structuring high-performance multidisciplinary teams, ensuring alignment with business objectives and sustainable results for clients.
● Orchestration of cross-functional teams, including Product Managers, Solution Architects, Tech Leads, QA, DevOps, Infrastructure, Data Engineering, and UX, ensuring alignment between business objectives and end-to-end delivery.
● Responsible for managing relationships with corporate and strategic clients, ensuring high levels of satisfaction, operational continuity, and value generation.
● Active participation in the Governance Center of Excellence (CoE), driving organizational Agile maturity. Mentored leadership and teams in the application of Scrum and Kanban frameworks to foster adaptability and collaboration.
● Data-Driven Decision Making: Developed and monitored value metrics to support executive decision-making. Focused on increasing predictability and operational efficiency while establishing a culture of transparency and continuous improvement.
● Strategic collaboration with Sales and Business Development teams in crafting technical proposals, ensuring solution alignment with client needs and business financial sustainability.

Scrum Master

Avanti Software

Internet & IT

250-500 team member

  • Provided agile support to multiple cross-functional development teams simultaneously, ensuring alignment and productivity.
  • Facilitated enterprise-level initiatives to embed Agile principles and best practices across the organization, driving innovation and business agility.
  • Supported a two-year project aimed at reengineering the product into a SaaS solution, contributing to its successful transformation and enhancing efficiency and improvement for clients.
  • Mentored and coached fellow Scrum Masters, fostering skill development and consistency in agile practices.
  • Acted as Jira expert and led team migration efforts from Scrum to Kanban, improving workflow efficiency.
  • Streamlined processes for the Client Care and Cloud teams, enhancing operational effectiveness.

Agile Coach / Agile Delivery Lead

Capital One Canada

Banking & Financial Services

>10.000 team member

  • Coached Agile best practices across all organizational levels, fostering a culture of continuous improvement and adaptability.
  • Served as Agile Delivery Lead for three high-performing, cross-functional teams, facilitating Scrum ceremonies (Daily Standups, Sprint Planning, Reviews, Retrospectives, Grooming) and removing impediments to ensure smooth delivery. Collaborated with Product Owners and stakeholders to manage roadmaps, providing clear visibility into delivery targets, commitments, and progress.
  • Acted as Release Train Engineer (RTE) during PI Planning. Implemented Scale Agile Framework (SAFe)  to facilitate multiple teams under the same program to create the Agile Release Train (ART) with a clear vision and plan for the next Program Increment; tracked and managed risks and internal and external dependencies.
  • Acted as Canada's Agile Metrics champion, training Agile Delivery Leads, Product Owners, and Team Leads on interpreting and leveraging metrics from Tableau Reports, Jira, and Jira Align to improve performance and decision-making. 
  • Facilitated Agility Health assessments for teams in Canada and the U.S., driving continuous improvement and growth plans during Inspect & Adapt ceremonies.

Scrum Master

Accenture North America

Internet & IT

>10.000 team member

  • Scrum Master at Accenture diamond client, managing the Ticketing Services Product, a complex and innovative platform designed to address global-scale mobility challenges. 
  • Simultaneously led five cross-functional and multi-continent distributed teams (Developers, Performance Engineers, Test Automation, QA, and DevOps) delivering solutions across diverse technologies.
  • Facilitated Release and Sprint Planning, Product Backlog Management, and conducted business meetings and Scrum ceremonies. Removed impediments, coached Agile best practices, and provided continuous support to Product Owners and stakeholders
  • Created reports, dashboards and executive summaries to provide accurate updates on project progress.
  • Previously served as Project Management Office (PMO) Lead, overseeing five global projects with a total budget of $2.3M and managing a team of 55 resources. Including, global procurement management.

Project Manager Scrum Master

INEP

Government and Public Services

1000-5000 team member

  • Managed cross-functional teams of the ENEM's logistics (National High School Exam), the second-largest exam globally for accessing universities and colleges, overseeing operations that grew from 4.6 million candidates in 2010 to 8.7 million in 2015.
  • Managed client relationships for large-scale and complex projects by overseeing operational delivery, aligning on work volume, developing project plans, and acting as a liaison between clients and development teams to refine processes, while ensuring clear communication, expectation management, and adherence to timelines.
  • Supported the Agile transformation at the government company National Institute of Educational Studies and Research Anísio Teixeira,  guiding the development and validation of IT models, processes, and procedures, while coaching teams and clients on Scrum practices.
  • Developed a unified system to validate all document exchanges between companies contracted for the application, printing, and distribution of ENEM exams.

Certificates

AgilityHealth Facilitator (AHF)

Agility Health

2021

SAFe Practitioner

Scaled Agile

2020

ICAgile Certified Professional (ICP)

IC Agile

2019

Certified Scrum Master

Scrum Alliance

2016

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