11/03/2026 updated

MD
100 % available

Process Consultant | Process Digitalisation | Power Platform

The Hague, Netherlands
Worldwide
The Hague, Netherlands
Worldwide

Profile attachments

Mickey_van_Dongen_CV_EN 2.pdf

AI AgentsDocumentation of the ProcessesBusiness Process ManagementConstructionBusiness Process MappingBusiness Process AutomationBusiness Process ImprovementBusiness Process OutsourcingInformation Technology ConsultingConsultingDigitizationLean ProcessesOperationalizationMicrosoft Platform BuilderProcess ArchitectureProcess ControlProcess DesignProcess DevelopmentProcess IntegrationProcess SimulationProcess DiscoveryProcess AutomationInnovation ConsultancySAP PI/POProject ConsultingProcess ManagementDocument Process AutomationCentral Process SchedulingMicrosoft Power AutomatePower Platform IntegrationProcess AccountingProduct ConsultancySAP POWorkday Business ProcessProcess Control SystemsBuild ProcessLogistics OperationsData PipelineTechnical ConsultancyProcess Visualization
Process Design & Optimisation
Expertise in analysing, designing and optimising complex multi-party processes across logistics, operations and office environments, with a focus on reducing manual work and friction.

Microsoft Power Platform
Hands-on experience building solutions with Power Apps, Power Automate, Power BI and Dataverse to digitalise workflows and connect shop floor, office and management.

Stakeholder Management
Proven ability to connect internal teams, suppliers, partners and customers, turning fragmented handovers into clear work packages and ensuring smooth implementation and handover.

Excel / VBA
Development of Excel tools and VBA catalogues to automate reporting, remove manual data entry and support business operations.

SharePoint
Use of SharePoint as a collaboration and document management platform to support supply chain and operational teams.

Lean
Application of Lean principles to identify and eliminate waste, reduce repetitive manual work and streamline processes.

Logistics & Supply Chain Operations
Background in managing import shipments, purchase order pipelines, customs documentation and delivery operations across international supply chains.

AI-assisted Workflows
Integration of AI-assisted workflows into process digitalisation projects to further automate and improve operational efficiency.

Implementation & Handover
Structured approach to implementing solutions and handing them over so that the next person can continue straight away without loss of quality or continuity.

Experience

Professional experience0 - 5 years
Freelancer since2021

Languages

EnglishFluentDutchNative speaker

Project history

Process Consultant

stampp.consulting
Built Power Platform solutions for 85+ users across 3 departments. Replaced paper work orders, WhatsApp and email in a 24/7 operation with 3 shifts and 5 teams. Built handheld and desktop apps on one shared backbone. Advised the director to adopt Microsoft Power Platform as one vendor for data and liability. After 1.5 years the whole organisation runs on the platform with KPIs in Power BI.

Expeditor (Contractor)

Aramco
Managed a live pipeline of 350+ purchase orders across Aramco's refineries as an ongoing operation. Steered inspections, deliveries and priorities through planned shutdowns, overhauls and disruptions, giving contractors and material leads a reliable schedule.

Site / Project Coordinator

Contractor (Site / Project Coordinator)
Led a three-person core team on prefab villas, apartments and industrial foundations including for chemical plants. Coordinated third parties, interpreted drawings and managed execution from start to finish including carpentry.

Expeditor (Employed)

Kuhlman Repko
Managed import shipments for major furniture brands including Riviera Maison and Zuiver during the early COVID-19 lockdowns. Replaced Outlook threads and phone calls with one OneDrive folder per shipment. Enabled the customs agent to add export and import documents directly, keeping supply chains moving despite understaffing.

Customer Service (Employed)

Maersk
Took on a long-outstanding 150K Demurrage and Detention case and proposed a same-day 120K settlement. Identified the approval route none of the managers knew and obtained authorisation from decision-makers in Denmark.

Delivery Experience Specialist (Employed)

Tesla
Identified that each delivery during end-of-quarter peaks required 5-6 separate documents and found a Salesforce specialist to adapt the system to produce one complete print-ready delivery package. Supported a 10-person delivery team handling 500+ vehicles per day without loss of quality.

All-round Business Operations (Employed)

Stone Solutions
Progressed from handing out tools to running the office for the director covering planning, scheduling, sales, customer relations, B2B, budgets and HR. Built an Excel/VBA catalogue with prices and markups. Brought the factory into compliance with SafeWork NSW silica regulations.

Customer Service Specialist (Employed)

Time Matters
Took ownership of a critical supply chain relocation for Sensata during a colleague's absence. Managed dedicated European deliveries under high pressure and built the pricing model and negotiated automatic approval limits for fluctuating costs. Built automated shared files enabling customer teams across regions to align volumes, pricing, partners and deliveries with minimal office support.

Various roles (student job)

ECT Rotterdam
Built background in logistics and operations at the ECT container terminal in the Port of Rotterdam, starting as a student job.

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