11/05/2026 updated
100 % available
Product Manager: Internal Tooling, Workflow Automation & AI-Enabled Systems
Valencia, Spain
Only remote
MSc International Business (2:1), University of UlsterAbout me
Technical Product Manager: API/EDI integrations, workflow automation, and technical documentation. I turn complex, broken systems into documented, automated workflows. 4 years at Amazon managing global integrations and LLM reliability. Fully remote, EU timezone.
Application Programming Interfaces (APIs)Artificial IntelligenceAtlassian JiraAutomationBusiness Workflow AnalysisProduct Lifecycle ManagementProduct ManagementProcess AutomationRequirements EngineeringSystems IntegrationTechnical DocumentationWorkflowsWorkflow Management Systems
AI & Workflow Automation
Expertise in LLM output reliability, failure-pattern and hallucination analysis, workflow automation, reducing manual intervention, and human-in-the-loop evaluation. Proven track record of identifying and categorising hallucination patterns in internal LLM outputs and working with engineering to improve prompting and evaluation approaches.
API/EDI Systems & Technical Analysis
Deep knowledge of API/EDI behaviour analysis, data flows, SaaS environments, requirements clarification, and technical writing. Experience diagnosing recurring failure patterns in API/EDI system behaviour and partnering with engineering to redesign underlying workflows.
Product Management & Discovery
Proficiency in Double Diamond, Jobs-to-be-Done, Opportunity Solution Trees, Lean Discovery, roadmapping, A/B testing, prioritisation, user research, and KPI tracking. End-to-end ownership of internal workflow and system-integration initiatives across globally distributed teams.
Vendor & Stakeholder Engagement
Webinar and training programme design and delivery, vendor-facing FAQ and one-pager creation, vendor outreach and pipeline development, and live vendor pitch delivery. Led high-stakes, vendor-specific integration projects end to end across EU and FE markets.
Operational Dashboards & Data Analytics
Use of QuickSight and defect analytics as primary diagnostic tools for root-causing issues, turning raw usage and defect data into prioritised, evidence-backed fixes to vendor workflows and internal tooling.
Documentation & SOP Authorship
Authored SOPs, runbooks, training content, integration guides, mapping guides, and FAQs that enable globally distributed teams to understand and operate complex systems without synchronous walkthroughs.
Cross-Timezone Asynchronous Coordination
Async-first documentation and cross-timezone coordination across EU, MENA, and APAC regions. Kept distributed teams aligned on a shared roadmap without requiring overlapping working hours.
Tools Proficiency
Hands-on experience with QuickSight, Jira, Notion, Postman, Salesforce, Google Workspace, Slack, and SharePoint for project management, analytics, and team collaboration.
Customer Insights & Workflow Enablement
Analysed customer behaviour and recurring issue patterns to recommend product and process changes that reduced support load and improved the self-serve experience. Translated complex technical concepts into documentation non-technical users could act on independently.
Expertise in LLM output reliability, failure-pattern and hallucination analysis, workflow automation, reducing manual intervention, and human-in-the-loop evaluation. Proven track record of identifying and categorising hallucination patterns in internal LLM outputs and working with engineering to improve prompting and evaluation approaches.
API/EDI Systems & Technical Analysis
Deep knowledge of API/EDI behaviour analysis, data flows, SaaS environments, requirements clarification, and technical writing. Experience diagnosing recurring failure patterns in API/EDI system behaviour and partnering with engineering to redesign underlying workflows.
Product Management & Discovery
Proficiency in Double Diamond, Jobs-to-be-Done, Opportunity Solution Trees, Lean Discovery, roadmapping, A/B testing, prioritisation, user research, and KPI tracking. End-to-end ownership of internal workflow and system-integration initiatives across globally distributed teams.
Vendor & Stakeholder Engagement
Webinar and training programme design and delivery, vendor-facing FAQ and one-pager creation, vendor outreach and pipeline development, and live vendor pitch delivery. Led high-stakes, vendor-specific integration projects end to end across EU and FE markets.
Operational Dashboards & Data Analytics
Use of QuickSight and defect analytics as primary diagnostic tools for root-causing issues, turning raw usage and defect data into prioritised, evidence-backed fixes to vendor workflows and internal tooling.
Documentation & SOP Authorship
Authored SOPs, runbooks, training content, integration guides, mapping guides, and FAQs that enable globally distributed teams to understand and operate complex systems without synchronous walkthroughs.
Cross-Timezone Asynchronous Coordination
Async-first documentation and cross-timezone coordination across EU, MENA, and APAC regions. Kept distributed teams aligned on a shared roadmap without requiring overlapping working hours.
Tools Proficiency
Hands-on experience with QuickSight, Jira, Notion, Postman, Salesforce, Google Workspace, Slack, and SharePoint for project management, analytics, and team collaboration.
Customer Insights & Workflow Enablement
Analysed customer behaviour and recurring issue patterns to recommend product and process changes that reduced support load and improved the self-serve experience. Translated complex technical concepts into documentation non-technical users could act on independently.
Experience
Professional experience5 - 10 years
Freelancer since2026
Languages
EnglishNative speakerSpanishGood
Project history
Owned end-to-end delivery of internal workflow and system-integration initiatives across EU, MENA and APAC teams. Led webinar and presentation programmes for external vendors covering EDI/API integrations. Diagnosed recurring failure patterns in API/EDI systems, identified hallucination patterns in an internal LLM, and authored documentation layers including SOPs, runbooks and training content. Used QuickSight dashboards for root-cause analysis and drove vendor adoption through education materials and outreach.
Designed and delivered structured onboarding and workflow-implementation programs for SaaS marketplace tooling. Translated complex technical concepts into documentation non-technical users could act on independently. Worked with product and engineering to surface recurring workflow pain points from customer behaviour and analysed customer behaviour to recommend product and process changes.
Provided onboarding support and workflow clarification for global logistics integrations, gaining early exposure to system-behaviour and cross-team-clarity work.