09/22/2026 updated
100 % available
Product/Service Delivery Manager | Enterprise Transformation & IT Operations
Montpellier, France
Only remote
MSc Business & Engineering (ESSEC Business School & CentraleSupélec)ServiceNow Security OperationsApplication Lifecycle ManagementBusiness TransformationControl OperationData TransformationData Transformation ServicesDisciplined Agile DeliveryEnterprise Content ManagementEnterprise Information ManagementGlobal Delivery ModelEnterprise VaultIT Service ManagementSystem Center Operations ManagementOperationalizationSoftware Product Management
Enterprise Transformation & Operating Models
Expertise in designing and implementing enterprise operating models, driving digital transformation initiatives across global organizations, and leading multi-region delivery programs for large-scale platforms.
Global IT Operations & Platform Ownership
Ownership and operational management of 15+ enterprise applications across supply chain, R&D, and quality domains, coordinating L2/L3 development, infrastructure, and operations teams across regions.
Agile Coaching & Product Ownership
Certified Agile Coach (PSPO I, PSM I) with hands-on experience managing product backlogs, roadmaps, and user stories in Agile squads using Jira and Confluence, and transitioning organizations from Kanban to structured Scrum frameworks.
QA Automation
Background in QA automation using JS/TS, Selenium, and Protractor, building automation-first frameworks that reduce defects and shorten release cycles for enterprise web applications.
ServiceNow (ITSM/ITOM)
Implementation of standardized IT governance and service management processes using ServiceNow, supporting incident management, monitoring, and operational reliability improvements.
AI & Intelligent Systems
Application of intelligent workflows, decision support AI, governance frameworks, and human-in-the-loop automation to enhance operational efficiency and digital service delivery.
Cloud & DevOps Tools
Practical experience with Azure DevOps and AWS, collaborating with DevOps and infrastructure teams to improve deployment reliability and promote automation-first operational practices.
Executive Stakeholder & Vendor Governance
Management of executive stakeholder relationships and vendor governance across global delivery programs, ensuring alignment between business objectives and technology operations.
Data & Analytics Enablement
Design and deployment of data upskilling programs for large employee populations, accelerating analytics adoption and building scalable knowledge transfer frameworks across global operations.
Tools: Power BI, Zapier, Make, Figma, Mural, Jira
Proficiency in a broad set of productivity, visualization, and collaboration tools including Power BI, Zapier, Make, Figma, and Mural to support delivery, reporting, and team coordination.
Expertise in designing and implementing enterprise operating models, driving digital transformation initiatives across global organizations, and leading multi-region delivery programs for large-scale platforms.
Global IT Operations & Platform Ownership
Ownership and operational management of 15+ enterprise applications across supply chain, R&D, and quality domains, coordinating L2/L3 development, infrastructure, and operations teams across regions.
Agile Coaching & Product Ownership
Certified Agile Coach (PSPO I, PSM I) with hands-on experience managing product backlogs, roadmaps, and user stories in Agile squads using Jira and Confluence, and transitioning organizations from Kanban to structured Scrum frameworks.
QA Automation
Background in QA automation using JS/TS, Selenium, and Protractor, building automation-first frameworks that reduce defects and shorten release cycles for enterprise web applications.
ServiceNow (ITSM/ITOM)
Implementation of standardized IT governance and service management processes using ServiceNow, supporting incident management, monitoring, and operational reliability improvements.
AI & Intelligent Systems
Application of intelligent workflows, decision support AI, governance frameworks, and human-in-the-loop automation to enhance operational efficiency and digital service delivery.
Cloud & DevOps Tools
Practical experience with Azure DevOps and AWS, collaborating with DevOps and infrastructure teams to improve deployment reliability and promote automation-first operational practices.
Executive Stakeholder & Vendor Governance
Management of executive stakeholder relationships and vendor governance across global delivery programs, ensuring alignment between business objectives and technology operations.
Data & Analytics Enablement
Design and deployment of data upskilling programs for large employee populations, accelerating analytics adoption and building scalable knowledge transfer frameworks across global operations.
Tools: Power BI, Zapier, Make, Figma, Mural, Jira
Proficiency in a broad set of productivity, visualization, and collaboration tools including Power BI, Zapier, Make, Figma, and Mural to support delivery, reporting, and team coordination.
Experience
Professional experience10+ years
Freelancer since2017
Languages
EnglishFluentFrenchNative speakerSpanishGood
Project history
Own operational performance of 15+ enterprise applications (Supply Chain, R&D, Quality). Coordinate development, infrastructure and operations L2/L3 teams across regions. Improve monitoring, incident management and service reliability. Promote automation and proactive operational practices. Impact: -35% major incidents, +20% user satisfaction.
Manage global delivery for finance, supply chain and customer applications. Work with DevOps and infrastructure teams to improve deployment reliability. Implement standardized governance using ServiceNow. Drive continuous improvement across operational processes.
Accountable for senior leadership on enterprise agility, delivery governance, and operating models in a regulated environment. Led transition from Kanban-based delivery to structured Scrum frameworks supported by Jira. Impact: -40% time-to-market and sustainable agile adoption across departments.
Certificates
ITIL
TCS2024
PSM
IBM2023
PSPO
IBM2022