09/03/2026 updated
RI
Premium member
100 % availableProgram Manager
Utrecht, Netherlands
Netherlands
Bachelor of Science – IT SourcingServiceNow Security OperationsChange ManagementCertified Scrum Product OwnerEMC Proven ProfessionalFlowchartsIBM Service Management FrameworkIT Service ManagementIT Portfolio ManagementProject Management SoftwareSystem Center Configuration ManagerProgram Management ProfessionalPresentation ProgramsSoftware Product ManagementProgram ManagementProgramming Environments
Program Manager with a strong track record in ServiceNow implementations, ITSM, CMDB, CSM, Managed Services transition, and digital transformation delivery. Known for clear vision, structured execution, and turning complex delivery challenges into practical, controlled, measurable outcomes.
Led and supported multiple high-impact engagements across healthcare, public sector, and mobility industries, with a strong focus on scope control, executive reporting, release governance, stakeholder alignment, risk management, and transition to operations.
Core strengths: program delivery governance, scope control, RIDAC, release control, executive stakeholder management, C-level reporting, and continuous improvement. Specialist-level Agile/Scrum and ITIL practitioner.
Experience
Professional experience10+ years
Freelancer since2026
Languages
EnglishFluentDutchNative speaker
Project history
ServiceNow CSM implementation, scope validation, release governance, MVP control, data migration, and Managed Services transition.
ServiceNow implementation across IT/Facility Management processes, AFAS integration, Service Portal, testing, go-live, and hypercare.
CMDB/VTP delivery, data validation, release runbook, resource alignment, and Databricks/ServiceNow integration coordination.