10/20/2025 updated

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Program & Transformation Manager – AI, ITSM & Governance

Puteaux, France
Worldwide
IT Engineer, ESISA Morocco (2006)
Puteaux, France
Worldwide
IT Engineer, ESISA Morocco (2006)

Profile attachments

Yacir_Morchid.pdf

About me

Senior transformation leader with 19+ years driving AI & digital programs. Managed €20M initiatives, achieving 40% savings, 98–99% SLA compliance & stronger user satisfaction. Experienced in C-level alignment, business cases & adoption strategies.

Agile MethodologyArtificial IntelligenceJIRAAutomationBusiness Process ImprovementChange ManagementConsultingContract ManagementCost ReductionData GovernanceDigitizationGovernanceInformation Technology Infrastructure Libraries (ITIL)Enterprise ArchitectureIT Service ManagementProject ManagementScrum MethodologyPrototypingRequest for ProposalSales ManagementService DeliveryStakeholder EngagementStandardizationTechnology Adoption LifecycleCost OptimisationTogafProcurementDecision TreesGPTServicenow
AI & Automation
AI Adoption & Enablement, RAG, Decision Trees, Knowledge Retrieval, Data Governance, MVP/Prototyping, Copilot studio, GPT

Digital Transformation & ITSM Governance
Process Optimization, ITIL, SLA Optimization, ServiceNow, Jira, Vendor Management, RFP Leadership

Leadership & Strategy
Executive Advisory, Stakeholder Engagement, Global & Multicultural Programs, Change Management

Methods & Frameworks
PMP, SAFe, Agile Scrum, TOGAF methodologies for project management and enterprise architecture

Cost Optimization
Delivering up to 40% cost savings and SLA compliance of 98-99% through process improvements and technology adoption

ITSM Implementation
ServiceNow, BMC implementation and ITIL process redesign to standardize operations across multiple industries

RFP Management
Leading procurement processes, vendor evaluation, and contract management to optimize service delivery

Languages

ArabicNative speakerEnglishFluentFrenchNative speakerSpanishGood

Project history

Digital Transformation & AI Integration consultant

La Poste
Launched a $6M AI transition program with executive sponsorship, built a generative AI tool for IT queries, led public-sector RFP procurement, redesigned organizational structure achieving 50% faster time-to-market and 95% adoption of new processes.

CIO Advisor – Digital & AI Transformation

Agrica
Presented IT study to top management with data-driven recommendations on AI & ITSM governance, cut request-to-service time by 50%, reduced integrator response times by 20%, improved support efficiency with AI assistant deployment.

Program Manager | IT Transformation, ITSM, Governance

Sodexo
Delivered unified digital service portal across 30+ countries, cut ITSM costs by 20%, reduced subcontractors from 48 to 2, negotiated adoption in low-budget countries through tool rationalization and automation.

IT Transformation Consultant

RTE
Reduced annual run costs by 40% (€900K → €500K) by aligning IT and industrial processes, benchmarked ITSM solutions and designed unified platform, built business case and roadmap for build phase.

Program Manager – Digital Service Transformation (ITSM)

Sanofi
Delivered unified digital service portal across 15+ countries, reducing tool costs by 25% on €20M program, validated workflows with MVPs, improved SLA compliance to 98-99%, cut run costs by 35% through offshore delivery center.

IT Project Manager, PMO & ITIL Consultant

Various Companies (BNP Paribas, Crédit Agricole, ERDF, AXA, GDF SUEZ, Bouygues Telecom, Renault, Thales)
Led structuring, governance, and PMO initiatives across banking, energy, and industry sectors, implemented ITSM tools (ServiceNow, BMC) and redesigned ITIL processes to standardize operations.

Certificates

PMP

PMI

2024

Scrum master

scrum

2024

Safe agilist

safe

2024

IA for business

University of pennsylvania

2024

ITIL v3

ITIL

2010

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