08/31/2022 updated
100 % available
Programme Manager - ServiceNow, Salesforce
Bristol, United Kingdom
Worldwide
Mechanical Engineering MEng, BTEC project management, PRINCE2, 6sigma green belt10yrs project management in varied, regulated, technical and global roles. Proven to deliver with current references from company directors or engineers working for me. Currently managing a team of 8 through instance change and Snow CSM ticket backlogs. Utilising green belt 6 sigma kaizen methodologies and ITIL. High standards with ability to hit the ground running and save you money and time. Automation is at the forefront of my drive.
ServiceNow, SAP, Salesforce, Microsoft Project, Unigraphics, CAD, Teamcenter,
ServiceNow, SAP, Salesforce, Microsoft Project, Unigraphics, CAD, Teamcenter,
Languages
GermanBasic knowledgeEnglishNative speakerFrenchBasic knowledge
Project history
* Structure 1 year long harmonization program on 8 aspects of Application Managed Support
Operations. Each project owned by a Director and aligned to industry standard and internal
processes, while giving a program plan top down to present weekly to the company top line.
Operations. Each project owned by a Director and aligned to industry standard and internal
processes, while giving a program plan top down to present weekly to the company top line.
* Manage up to P1, L4 tickets for clients up to £10m in value/annum. Directly responsible for saving
multiple SLA misses through automation flow alerts, teams management, SOP writing.
* Scrutinize 'Salesforce' engineering data and implement improvement projects globally.
multiple SLA misses through automation flow alerts, teams management, SOP writing.
* Scrutinize 'Salesforce' engineering data and implement improvement projects globally.
* Design and project manage cycling assistance innovative product for start-up company.
* Engineering consultant in helicopter maintenance facility, airworthiness project and build tasks.
* Engineering consultant in helicopter maintenance facility, airworthiness project and build tasks.