11/04/2026 updated

**** ******** ****
100 % available

Project and Program Manager | Project Coordination | Project Lead | Senior PMO

Most pri Bratislave, Slovakia
Only remote
Master's Degree in Accounting and Financial Management, University of Economics, Slovakia
Most pri Bratislave, Slovakia
Only remote
Master's Degree in Accounting and Financial Management, University of Economics, Slovakia

Profile attachments

CV_Lucia_Graf_2026.pdf

About me

IT Program and Project Manager with 20+ years of experience in delivering complex SI, SAP transformation and application maintenance projects across Financial Services, Telco, Pharma and EU Public Sector. Expert in E2E SDLC delivery, leading remote teams in Waterfall, Agile and Hybrid methodologies.

IT Portfolio ManagementProject ManagementOperational ExcellenceProgram Management ProfessionalScrum MethodologyProject Portfolio ManagementSoftware Product ManagementProgram ManagementProject Cycle ManagementProject FlowsProject Risk ManagementSAP ProjektmanagementSoftware Project ManagementGlobal Project ManagementDependency ManagementService Delivery ManagementIT Project Management
SAP Program and Platform Management
Extensive experience managing SAP ERP, SAP BTP, SAP FIN, SAP HR, SuccessFactors, FieldGlass and related integrations within enterprise architectures across multiple industries including Pharma, Telco and Public Sector.

End-to-End Project Delivery and Governance
Proven track record in managing full SDLC delivery including requirements, solution design, development, integration, testing, cutover and deployment, with governance of platform performance, availability, scalability and operational excellence.

Stakeholder and Cross-Functional Team Coordination
Coordination of offshore and cross-functional teams across architecture, infrastructure, application support and project delivery, including reporting to SteerCo level and preparation of project status reports, dashboards and KPIs for stakeholders.

Agile and Hybrid Project Delivery Frameworks
Practical experience with SAFe Agile, Scrum and Kanban frameworks, as well as hybrid project delivery approaches including sprints and milestones tracking using Atlassian Tools such as JIRA and Confluence.

Budget Monitoring and Cost Tracking
Budget monitoring, cost tracking, variance analysis and development and maintenance of project roadmaps and delivery plans across complex, multidimensional programs.

Risk and Dependency Management
Risks and issues tracking, impact analysis, change request analysis and impact assessments across complex client environments spanning multiple countries and vendors.

User Acceptance Testing (UAT) Leadership
Planning of UAT activities and UAT strategy definition, defining roles and responsibilities, scheduling all test cycles, coordinating and monitoring test execution, managing defect identification and resolution, facilitating stakeholder sign-offs and managing go-live acceptance.

Billing and CRM System Implementation
Management of Customer Care and Billing project implementations including solutions related to usage rating, pricing, charging, billing calculations, customer invoicing processes, invoice generation, billing cycles and invoice layout customization to meet business and regulatory requirements.

Technology Tools
Proficiency in JIRA, Confluence, ADO, ServiceNow, AI tools and SAP for project management, collaboration and platform governance.

Experience

Professional experience10+ years
Freelancer since2026

Languages

EnglishFluent

Project history

Program Manager - SAP Platform Manager

Accenture // Client: EU Regulatory Agency
SAP Platform Manager role fully remote. Responsibilities include managing SAP FIN, SAP HR, SuccessFactors, FieldGlass and BTP integrations within enterprise architecture, coordinating offshore cross-functional teams, supporting strategic roadmap and lifecycle management of enterprise SAP and SuccessFactors platforms, leading product evolution in a SAFe Agile environment, and governance of platform performance, availability, scalability and operational excellence.

Program Manager - Implementation programs SAP ERP and SAP BTP

Accenture // Client: Major Japan Pharma
Fully remote program management of high complex, multidimensional SAP ERP and SAP BTP implementation programs delivered by offshore project teams. Responsibilities included projects performance tracking and delivery coordination, reporting to SteerCo level, preparation of project status reports, dashboards and KPIs, quality assurance of multicountry and multivendor deliveries, budget monitoring, cost tracking, variance analysis, and development and maintenance of project roadmaps and delivery plans.

Project Manager - ICC ERP Implementation

Accenture // Client: Major Japan Pharma
Implementation of new Innovation Capability Centers of India, Mexico and Slovakia. Responsibilities included project planning, scheduling and budgeting, preparation of project status reports, dashboards and KPIs, risks and dependencies coordination across complex client environment in three countries, remote teams management, assignment of tasks, prioritization, managing progress using Atlassian Tools, Kanban and Scrum, project documentation preparation and maintenance, change request analysis and impact assessments, and coordination between product development teams, business analysts and business stakeholders.

Project Manager - Implementation of Replenishment Planning (SAP IBP) and Lot Allocation processes

Accenture // Client: Major Japan Pharma
Fully remote implementation project of Replenishment Planning (SAP IBP) and Lot Allocation processes (Custom). Responsibilities included project planning, variances analysis, preparation of project status reports, dashboards and KPIs, meetings coordination, action tracking, follow-up reporting, risks and issues tracking and impact analysis, change requests analysis and impact assessments, project documentation preparation and maintenance, coordination between offshore product development teams, business analysts and business stakeholders, hybrid project delivery framework, sprints and milestones tracking, and remote teams management using Atlassian Tools, Kanban and Scrum.

Project Manager - SAP One ERP implementation

Accenture // Client: Major German Telco
SAP One ERP implementation across several releases and several countries, fully remote. Responsibilities included delivery of Release 20C for Slovakia with preparation of Project Plan, status reports, dashboards and KPIs, risks and issues tracking, meetings coordination, action tracking, follow-up reporting to SteerCo Level, change requests analysis and impact assessments. Also involved in Release 18C and 19C for Czech Rep., Poland, Albania and Greece as part of Core team monitoring project progress, and Release 17C for Czech Rep., Poland and Hungary with analysis of Billing and Payment Whitespots and feasibility of integration of local SAP systems into central SAP system.

Project and UAT Lead - Custom Solutions Implementation

Accenture // Client: CZ Financial Group
Custom Solutions Implementation projects across several projects and several countries. Responsibilities included implementation of new Collection system in Vietnam monitoring project progress to support timely completion against agreed plans, and Private lending Core System Implementation across two releases in Vietnam and Kazakhstan including planning of UAT activities, UAT strategy definition, defining roles and responsibilities, scheduling all test cycles, coordinating and monitoring test execution, managing defect identification and resolution, overseeing UAT approvals, facilitating stakeholder sign-offs and managing go-live acceptance.

Billing Team Lead - CC&B project of Core systems replacement

Accenture // Client: CZ Telco
Onsite CC&B project of Core systems replacement. Responsibilities included Customer Care and Billing project implementation (Siebel as CRM, Tibco as Middleware, Kenan as Billing), delivery of all billing-related workstreams, coordination of cross-functional teams of functional consultants, developers, testers and integration specialists, management of planning, prioritization, resource allocation and delivery of multiple concurrent initiatives within Waterfall delivery, management of solutions related to usage rating, pricing, charging, billing calculations, customer invoicing processes, coordination of end-to-end testing, SIT, UAT and production deployments, and driving defect management, issue resolution, risk mitigation and release readiness across billing workstreams.

Product Catalogue Consultant - CC&B project of Core systems replacement

Accenture // Client: Bulgarian Telco
Onsite CC&B project of Core systems replacement. Responsibilities included Customer Care and Billing project implementation ensuring commercial offers designed in CRM (Siebel) could be correctly billed in Billing system (Geneva) through mapping via middleware (Tibco), analyzing business requirements and translating commercial product offerings into billing catalogue configurations, implementation of new products, tariffs, bundles, discounts and pricing models within the billing system, ensuring billing catalogue configurations supported accurate usage rating, recurring and one-time charges, taxation and invoicing, and close cooperation with CRM, Billing, Provisioning, Integration and Testing teams to deliver end-to-end Order-to-Bill solutions.

Certificates

ITIL

Axelos

2024

Prince2

APM Groug

2014

Contact form

Log in to get in touch

You need to be logged in to use the contact form.

Sign upLog in