08/28/2025 updated
100 % available
Project Manager, Business Consultant ServiceNow, Trainer & Coach
Larnaca, Cyprus Bachelor of Science - International Management for Business and Information Technology
Agile MethodologyAgile LeadershipAutomationBusiness AnalysisBusiness Process ImprovementConsultingCertified Scrum Product OwnerDynamic Business Process ManagementInformation Technology Infrastructure Libraries (ITIL)IT Service ManagementProject ManagementMultidisciplinary ApproachOperational ExcellenceScrum MethodologyLife Coaching
With over 10 years in IT project management and business consultancy, I bring a robust skill set to every endeavor. Throughout my career, I’ve excelled in driving successful outcomes for diverse organizations.
As a certified Professional SCRUM Master (PSM) and Professional SCRUM Product Owner (PSPO), I’ve provided expert guidance across various projects and delivered advanced education in agile methodologies. My expertise in systemic coaching, combined with leadership and nonviolent communication skills, has catalyzed transformative change in individuals and teams.
I’ve served as a Business Consultant specializing in ServiceNow, leading workshops, conducting training sessions, and spearheading digital solutions to address client requirements. As an IT Project Manager and Business Analyst, I led cross-regional process optimization and automation initiatives within ServiceNow.
My dual certification with SCRUM.org and EXIN, alongside Certified System Administrator credentials in ServiceNow, as well as an ITIL Foundation certification underpin my commitment to delivering high-impact results in project management and IT service delivery. My multidisciplinary background and passion for driving operational excellence equip me to lead meaningful change in dynamic environments.
As a certified Professional SCRUM Master (PSM) and Professional SCRUM Product Owner (PSPO), I’ve provided expert guidance across various projects and delivered advanced education in agile methodologies. My expertise in systemic coaching, combined with leadership and nonviolent communication skills, has catalyzed transformative change in individuals and teams.
I’ve served as a Business Consultant specializing in ServiceNow, leading workshops, conducting training sessions, and spearheading digital solutions to address client requirements. As an IT Project Manager and Business Analyst, I led cross-regional process optimization and automation initiatives within ServiceNow.
My dual certification with SCRUM.org and EXIN, alongside Certified System Administrator credentials in ServiceNow, as well as an ITIL Foundation certification underpin my commitment to delivering high-impact results in project management and IT service delivery. My multidisciplinary background and passion for driving operational excellence equip me to lead meaningful change in dynamic environments.
Languages
GermanNative speakerEnglishNative speakerFrenchBasic knowledgeSpanishGood
Project history
- Freelance (IT) Business Consultant and (Agile) Project Manager
- Agile Project Management: Proficient in Scrum methodologies, overseeing large-scale projects from planning to execution.
- IT Service Management: Expertise in ServiceNow implementations, optimizing business processes, and driving automation.
- Cross-Functional Leadership: Skilled in leading cross-regional teams to achieve operational excellence and project success.
- Business Process Automation: Specialized in streamlining workflows and enhancing efficiency through automation solutions.
- Change Management: Facilitated organizational change and digital transformation initiatives to drive sustainable growth.
- Stakeholder Engagement: Effective communicator, fostering strong relationships with clients and stakeholders to deliver value.
- Continuous Improvement: Dedicated to continuous learning and improvement, implementing best practices in IT and project management.
- Trainer for further advanced education
- (Agile) Project Management and New Work ICDL
- (Systemic) coaching and (systemic) consulting
- Leadership and (nonviolent) communication
- Personal(ity) development
- Psychology
- Planning and carrying out internal workshops and training
- Internal business consultancy during evaluation of a new ITSM tool
- Acting as single point of contact for ServiceNow and partner
- Holding management and stakeholder presentations
- Preparing a final decision template including a full value analysis
- Analysis of internal requirements
- Internal ITSM process documentation
- Carrying out customer workshops and training
- Support and participation in pre-sales and customer workshops
- Development of digital solutions for customers
- Analysis of customer requirements and creation of user stories
- Acting as single point of contact for customers
- Interface in between development and customer
- Creation of process documentation